Evelyn G. Chesser

**** **** ****** *** *** ****

Norfolk, VA 23505

Cell#: 240-***-**** (email) acolwx@r.postjobfree.com

CAREER OBJECTIVE: To secure a full-time position that provides the utmost

opportunity to provide exceptional work ethic and result.

EDUCATION:

● Home school (HSLDA) graduated in June of 2012.

EXPERIENCE:

Business Development Manager

Invenio Solutions - Winchester, VA 11/14-2/15

● To make outbound cold calls to clients on the YP.com account.

● Ask discovery questions to determine if their business qualified for premium placement.

● Effectively navigate company data systems (Salesforce, CP3) to determine ROI.

● To promote advertising benefits and products with YP.com

● Meet a quota of 85 calls per day.

● Converse with clients in a friendly and professional manner to determine their business

and advertising needs.

● Make appointments with clients and schedule call backs at appointed times.

● Manage campaigns through YP.com and Google, and complete Google AdWords

certification.

Technician Dispatcher

Alliance Appliance & HVAC - Brick, NJ 8/14-11-14

● To take inbound calls from clients and determine their location and dispatch an

appliance technician to them.

● To communicate with the technicians and assist them with any questions they had

regarding warranty on appliances.

● To take down client information and resolve any concerns or issues they may have.

● To do inventory on incoming parts needed for repair and call client to schedule an

appointment so repair could be made.

● To take payment information from technicians when job was completed.

OPS Fraud Specialist 2

Citicorp - Hagerstown, MD 08/13-10/14

● To take inbound calls from clients who have experienced fraudulent activity on their

Citibank accounts and help them take corrective action.

● To make outbound calls to clients to verify activity on their accounts.

● To identify suspicious activity on accounts and make the necessary action of finding

the true clients identity to verify if the account is truly theirs.

● Save the bank money by determining if a customer in-store attempting a purchase is

truly who they say they are before allowing a transaction to be processed.

● To answer and help clients with any general customer service related questions

before hanging up with customer to assure that all of their needs were met.

● To follow all company compliance standards and keeping up to date with new

procedures released.

● To monitor accounts and verify with client if anything abnormal was seen.

● Ranked #2 out of 100, I had to successfully accept a high volume of calls and low

talk time.

Communications Specialist

Verizon Wireless - Winchester, VA 03/13-10/13

● To sell customers the exact phones or phone plans that suit their needs and everyday

lifestyle.

● To build regular clientele with locals and give them an outstanding experience to

have a reason to come back.

● To discover more about the customers themselves and value their needs to tailor a

product specifically for them.

● To answer phone calls and answer all questions according to my best knowledge.

● Product inventory and rotation of stock.

● Perform quality call backs and make appointments with customers or non-

customers.

Cashier

T.J. Maxx - Martinsburg, WV 09/12-03/13

● Cashier responsible for handing all cash or credit transactions from customers.

● Helped customers throughout the store to assure they had everything they needed.

● Responsible for selling in-store credit cards, and met beyond the quota every month.

● Responsible for counting and closing the drawer at close.

● Was promoted to working every department in the store, including jewelry sales,

recovery, back room, stocking, cashiering and credit sales.

Resort Lifeguard & Pool Operations Manager

Woods Resort - Hedgesville, WV 03/08-09/12

● Lifeguard responsible for the safety of all guests of the resort.

● Helped the General Manager out with scheduling of 14 employees and 2 pool locations.

● Made sure both facilities were clean and met the resorts standards at all times,

● Enforced membership policies and sold guest passes to non-customers.

OTHER JOB RELATED SKILLS/EXPERIENCE

● Sales (Over the phone or hands on)

● Bilingual (Norwegian, English.)

● Proficient in Microsoft programs such as Word/Excel

● Able to type 80 words a minute while speaking proficiently

● Strong multi-tasking skills and able to adapt to any position

● Works calmly under stressful situations

● Works well with others and a team player

● Quick learner and extremely friendly

● Experience in sales and building and keeping clientele

● Problem solver and willing to learn

● Google AdWords™ certified

REFERENCES AVAILABLE UPON REQUEST

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