Customer Service Manager
Resume:
Evelyn G. Chesser
Norfolk, VA 23505
Cell#: 240-***-**** (email) *************@*****.***
CAREER OBJECTIVE: To secure a full-time position that provides the utmost
opportunity to provide exceptional work ethic and result.
EDUCATION:
● Home school (HSLDA) graduated in June of 2012.
EXPERIENCE:
Business Development Manager
Invenio Solutions - Winchester, VA 11/14-2/15
● To make outbound cold calls to clients on the YP.com account.
● Ask discovery questions to determine if their business qualified for premium placement.
● Effectively navigate company data systems (Salesforce, CP3) to determine ROI.
● To promote advertising benefits and products with YP.com
● Meet a quota of 85 calls per day.
● Converse with clients in a friendly and professional manner to determine their business
and advertising needs.
● Make appointments with clients and schedule call backs at appointed times.
● Manage campaigns through YP.com and Google, and complete Google AdWords
certification.
Technician Dispatcher
Alliance Appliance & HVAC - Brick, NJ 8/14-11-14
● To take inbound calls from clients and determine their location and dispatch an
appliance technician to them.
● To communicate with the technicians and assist them with any questions they had
regarding warranty on appliances.
● To take down client information and resolve any concerns or issues they may have.
● To do inventory on incoming parts needed for repair and call client to schedule an
appointment so repair could be made.
● To take payment information from technicians when job was completed.
OPS Fraud Specialist 2
Citicorp - Hagerstown, MD 08/13-10/14
● To take inbound calls from clients who have experienced fraudulent activity on their
Citibank accounts and help them take corrective action.
● To make outbound calls to clients to verify activity on their accounts.
● To identify suspicious activity on accounts and make the necessary action of finding
the true clients identity to verify if the account is truly theirs.
● Save the bank money by determining if a customer in-store attempting a purchase is
truly who they say they are before allowing a transaction to be processed.
● To answer and help clients with any general customer service related questions
before hanging up with customer to assure that all of their needs were met.
● To follow all company compliance standards and keeping up to date with new
procedures released.
● To monitor accounts and verify with client if anything abnormal was seen.
● Ranked #2 out of 100, I had to successfully accept a high volume of calls and low
talk time.
Communications Specialist
Verizon Wireless - Winchester, VA 03/13-10/13
● To sell customers the exact phones or phone plans that suit their needs and everyday
lifestyle.
● To build regular clientele with locals and give them an outstanding experience to
have a reason to come back.
● To discover more about the customers themselves and value their needs to tailor a
product specifically for them.
● To answer phone calls and answer all questions according to my best knowledge.
● Product inventory and rotation of stock.
● Perform quality call backs and make appointments with customers or non-
customers.
Cashier
T.J. Maxx - Martinsburg, WV 09/12-03/13
● Cashier responsible for handing all cash or credit transactions from customers.
● Helped customers throughout the store to assure they had everything they needed.
● Responsible for selling in-store credit cards, and met beyond the quota every month.
● Responsible for counting and closing the drawer at close.
● Was promoted to working every department in the store, including jewelry sales,
recovery, back room, stocking, cashiering and credit sales.
Resort Lifeguard & Pool Operations Manager
Woods Resort - Hedgesville, WV 03/08-09/12
● Lifeguard responsible for the safety of all guests of the resort.
● Helped the General Manager out with scheduling of 14 employees and 2 pool locations.
● Made sure both facilities were clean and met the resorts standards at all times,
● Enforced membership policies and sold guest passes to non-customers.
OTHER JOB RELATED SKILLS/EXPERIENCE
● Sales (Over the phone or hands on)
● Bilingual (Norwegian, English.)
● Proficient in Microsoft programs such as Word/Excel
● Able to type 80 words a minute while speaking proficiently
● Strong multi-tasking skills and able to adapt to any position
● Works calmly under stressful situations
● Works well with others and a team player
● Quick learner and extremely friendly
● Experience in sales and building and keeping clientele
● Problem solver and willing to learn
● Google AdWords™ certified
REFERENCES AVAILABLE UPON REQUEST
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