Manager Customer Service

SHENITA R. HICKS

**** ******* *****

Conley, GA *0288

Home: 404-***-**** • Cell: 404-***-****

OBJECTIVE To obtain a challenging position that will allow the use of my experience in a way that is

mutually rewarding with a company that recognizes excellent performance with advancement

and professional developmental opportunities.

EDUCATION Anne Sadovsky (National Speaker and Trainer) Certified Leasing Consultant, 1998

Mansfield High School

Diploma Received, 1986

EXPERIENCE Property Manager/Collection Manager

04/2011-Present Meridian Management Group

04/2011-09/2011 (Elite @ The Landing)

09/2011-05/2012 (Highland Forest)

05/2012-11/2012 (Manor III)

11/2012-Present (Corporate Office)

• Managed the day to day operation of various apartment communities (426)

• Ensured all rents were collected when due and posted in a timely manner

• Made daily bank deposits

• Walked delinquencies

• Performed Monday morning reports and end of month reports

• Performed daily activities as requested

• Generate / input monthly bills into Buildium & AppFolio software

• File dispossessory warrants monthly

• Accounts Receivable

• Screening & Qualifying new residents

• Reviewed monthly financial statements and submit required reports

• Execute administrative paperwork to ensure proficient community operations

• Marketing

• Hire and Train new employee

Property Manager

01/2009 – 04/2011 Jamco Properties (Hidden Oaks)

Managed a 100 unit property

Ensured all rents were collected when due and posted in a timely manner

Made daily bank deposits

Walked delinquencies

Performed Monday morning reports and end of month reports with the Yardi

software

Performed daily activities as requested

Resident Retention

09/2006 – 12/2008 Business Manager

Miles Properties (Highland Grande Apartments)

Process payroll, financial, ensured all rents are collected when due, posted in a

timely manner

Perform existing utility cut-off as required on delinquent rents

Implemented effective plan to help property to reduce turn over and trained staff

Month End Close with the Yardi software

03/2005 – 09/2006 Assistant Manager

Jamco Properties (Village at Wesley Chapel)

Maintain accurate resident records updates on a daily basis

All rents, deposit and application fees received by residents

Maintain positive customer relations attitude

AME and Closing of the books using Yardi software

03/2004 – 10/2004 Assistant Manager

Carter – Haston (Emerald Ridge Apartments)

Coordinate effective property marketing strategies

Worked on a property with 210 units utilizing AMSI software

Tracked and worked on collections/delinquencies rent, and ran various reports

daily

Verified the status of market ready units

Assisted in long range schedule of selected rehab units

REFERENCES Furnished upon request

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