Customer Service & Support ( Defect rectification & fault analysis)
Resume:
CURRICULUM VITAE
S.UMAYAL
Ramanathapuram,
Coimbatore 641 045.
Mobile : 875-***-****
E Mail : **********@*****.***
Objective
To attain a challenging career through which I can enrich the company level as well as my technical
knowledge and my potential.
Experience Summary: (8 Year’s Experience in servicing the PCB Modules, testing, co ordinating for
repair activities with customer, Preparing cost estimation for AMC services, Preparing the AMC Tender
quotations and quotations for repair, sending customer correspondences, Making of Data metrics for the
customer complaints received based on complaint category(Warranty, Post Warranty & AMC))
1) December’ 2008 January' 2013
Worked as a Customer Service & Support Engineer in Indus Teqsite Pvt Ltd., (Data
Patterns(India) Pvt Ltd), Siruseri, Chennai.
2) September’ 2006 – December’ 2008
Worked as a Technician in Customer Support dept in Signals and Systems(India)
Pvt Ltd, Ekkaduthangal,Chennai.
3) January’ 2005 – August’ 2006
Worked as a Service Engineer Customer services with M/S Neotech Company (P)Ltd, Anna
Nagar East, Chennai.
Career Brief :
1) Indus Teqsite Pvt Ltd (Data Patterns (India) Pvt Ltd)
Indus Teqsite/Data Patterns undertakes design, development and manufacture of complex systems
adhering to difficult functional, environmental and design constraints. These include airborne systems,
mobile vehicle based applications, Space vehicle & Satellite borne systems, Ship borne systems. These
systems are designed with detailed analysis of the design goals, validation of signal integrity, thermal
simulation, Analysis of performance under Vibration & Shock conditions and so on.
Data Patterns is a wholly owned subsidiary of Indus Teqsite. Data Patterns manufactures its products at
the facility of Indus Teqsite Pvt Ltd. All marketing activities of Indus Teqsite is carried out by Data
Patterns.
Roles and Responsibilities:
•Handling of customer complaints received vide email/phone/fax from all region customers (Defence and
Aero Space based industries). (Customers are VSSC& IISU TVM, BEL,ADA,ADE,Honeywell,HAL
Bangalore, ANSP,RCI,DRDL,BEL Hyderabad etc.,)
•Providing of warranty, post warranty & AMC support to the customers.
•Debugging, fault rectifying and testing the defective modules/boards received from customer.
•Coordinating and getting support from Production/Projects whomever is responsible and delivered the
projects to various customers.
•Categorizing of customer complaints whether warranty/Out of warranty/AMC complaint based on the
Installation Certificate received from Production/Projects
•Sending letters to various customers requesting to raise enquiry for entering into AMC/Renewal of AMC
for the Warranty/AMC expired projects (Systems/Unit/PCB modules).
•Making service cost estimation for (System/Unit/PCB modules) the out of warranty services provided.
•Making AMC cost estimation for the Warranty/AMC expired projects(Systems/Unit/PCB modules).
•Sending of quotations for repair & AMC Tender quotations to customers for approval and continuous
follow up for the same till the receipt of PO.
•Collecting the defect details for the Systems/Unit/PCB Modules whatever received for service from the
customers or concern region field Customer Support Engineers.
•Organizing for FAB meeting ( Failure Analysis Board) with concern project personnel for the defective
items received from customer.
•Making of service report once the defect rectified.
•Collecting data & analyzing of all the customer complaints periodically and based on that, defects will be
minimized by conducting meeting with internal departments.
•Making of weekly/Monthly status for the customer complaints.
•Making of Customer Complaint Analysis once in six months in order to find out the root cause for the
delay occurs in sending the customer property after service in order to achieve best service/support to
customers.
•Update and maintaining the data base for the projects delivered to various customers.
2) Signals and Systems (India) Pvt Ltd
Manufacturing of CMRI, SYNTIME
SANDS is one of the leading DSP & Embedded systems solutions provider to the Power sector in India.
Products in the energy segment are specifically engineered for a wide range of energy management and
demand management functions like energy measuring, monitoring and controlling. These products are
designed to provide cost benefit to the electric utilities and industries.
Roles and Responsibilities:
Servicing and testing of CMRI(Common meter reading instrument):
CMRI (Common Meter Reading Instrument): The CMRI is MS DOS compatible Common Meter Reading
instrument. This instrument support IEC, ANSI & PACT protocols and it can be tested with all type of
electronic meters like ABB, L&T, Duke Arnics, Secure meters. It is a rugged and effective tool in revenue
management is compatible with all electronic meters and protocols. It is available with the option of a
large graphical display which provides vector plots to detect writing errors.
Servicing and Testing of Syntime:
SYNTIME (Time Synchronizing Equipment): SYNTIME provides Global positioning System (GPS)
based on Universal Time Clock (UTC) for synchronization of disturbance recorders, Event loggers
substation / boundary meters, HT consumer meters etc. Powered by Micro controller 89c51 at a clock
rate of 18.432 MHz, the control unit provides a large seven segment display settable to IST /GMT or
any desired time zones. The unit provides synchronization pulses meeting IRIG X standards.
3)Neotech Company Pvt Ltd.
Neotech is basically a leading Marketing company in the field of inverter based welding equipments,
welding consumables and Air plasma cutting equipment which are all manufactured by Ms.Welding
Alloys, U.K, Kemppi OY, Finland and Hypertherm, USA.
Roles and Responsibilities:
Coordinating for receiving the defective unit from customer site.
Sending quotations for new supply, for repairs and servicing of Welding Machines.
Training:
Undergone Training as Apprentice in M/S.Mel Systems and Services Ltd., Chennai 600 096
from 01.07.2002 to 31.12.2002.
•Components mounting and soldering
•Testing of weight indicator(Weight measuring equipment)from component level.
•Testing of IC’s and components before assembling in the PCB’s
•Wiring, assembling and soldering the weight indicator WI 2000
•Testing and calibrating of assembled weight indicator WI 2000
Undergone Training in Power Aids,Thiruvanmiyur,Chennai 600041,in the field of Power Electronics from
01.01.2004 to 30.06.2004
•Assembly and wiring of Servo Controlled Voltage Stabilizers and Battery Chargers.
Educational Qualification:
COURSE INSTITUTION YEAR OF % OF MARKS
PASSING
S.S.L.C VELLAYAN CHETTIAR HIGHER SECONDARY SCHOOL Mar 2001 88.00%
D.E.C.E MURUGAPPA POLYTECHNIC COLLEGE Oct 2004 85.00%
B.B.A MADRAS UNIVERSITY May 2008 61.00%
Personal Information
Spouse Name : Mr. M. Saravanan
Date of Birth : 29th July 1986
Sex : Female
Marital Status : Married
Nationality : Indian
Languages known : Tamil, English.
Permanent Address : S. Umayal,
121/1, Perumal Kovil Street,
Ramanathapuram,
Coimbatore 641 045.
Yours faithfully,
Date:
Place: Coimbatore [Umayal.S]
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