Customer Service Representative
Resume:
MA. ELENA S. BARROCAN
**** ******** **., ****, ******
Objective
To be able to utilized my knowledge and skills in the food industry in order to help attain
the company’s objectives.
Work Experience
DSWD Region IV-B MIMAROPA May 2013
Employee, Supplementary Feeding Program
Immersion Outreach Program (IOP)
Duties and Responsibilities
• Checking the liquidation and financial reports of the Day Care Center.
• Answering phone calls.
• Arranging the files and other important document.
Work Experience
The Maya Kitchen Culinary Art Center February-May 2014
Employee
Duties and Responsibilities
• Greet the customers.
• Checking the needs of the customers.
• Responsible for the Mise en Place.
• Responsible in editing the book of The 50th and Top chefs.
• Responsible for making orders of Segafredo.
• Assisted the Chef, Student and Demonstrator.
• Responsible for clearing out the area.
• Responsible for baking the orders of the customers.
• Answering phone calls.
• Responsible for the buzz in and buzz out.
Work Experience
CHOWKING September 2014- February (Present)
Cashier
Duties and Responsibilities
Greet customers as they arrive at the store and provide them with information about products and/or
services
• Respond to customers’ complaints and resolve their issues
• Bag, box and wrap purchased items
• Enter transactions in the cash register and provide customers with the total bill
• Issue receipts and change to customers
• Count money at the end and beginning of each shift
• Process exchanges and refunds
• Perform the duties of customer service representative when required
• Resolve customer complaints in a proactive manner
• Open and close tills
• Train other staff members to work as cashier
• Keep the work area tidy and clean
Educational Attainment
Technological University of the Philippines June 2011 – March 2014
Ayala Blvd., Manila
Araullo High School June 2007 – March 2011
Taft Ave., cor. U. N. Ave., Manila
Justo Lukban Elementary School June 2001 – March 2007
Apacible St., Manila
Seminars and Trainings Attended
• On-the-Job Training
The Maya Kitchen Culinary Arts Center
October 2013 – February 2014
• Leadership and Hunger Mitigation Seminar
Conrado Benitez Hall, PWU
July 17, 2013
• Microorganism: The Friend and the Enemy of Food Safety and Quality
5th Floor, IRTC, TUP
February 7, 2013
• Personality Development
2nd Floor, CIT Lobby, TUP
December 21, 2012
• Bartending and Basic Flair
2nd Floor, CIT Lobby, TUP
September 19, 2011
Organization
• Paco Parish Scholar
San Fernando de Dilao Parish
May 2011-2014
• College of Industrial Student Council
Technological University of the Philippines
June 2013-2014
Personal Data
Date of Birth: September 18, 1994
Age: 20 years old
Place of Birth: Manila
Citizenship: Filipino
Sex: Female
Civil Status: Single
Height: 5’3”
Religion: Catholic
Language Spoken: Filipino, English
Skills
• Computer literate.
• Knowledgeable in basic baking and cooking.
• Communicate well with other people.
Character References
Juliet Soriano
Restaurant Manager, Chowking
Karen Gail Sabanal
Teacher, Saint Scholastica’s College
ElvieIbale
Pastry Chef, The Maya Kitchen Culinary Arts Center
This certifies that the above information is true and correct to the best of my knowledge.
Ma. Elena S. Barrocan
Applicant
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