Office Staffing, Cashiering, Customer Service

ROWENA AVELINO BUMAGAT

***-* ******** **. ****. Pitogo, Makati City

092********/**********@*****.***.**

OBJECTIVE: To obtain any position where I can be able to share and expand

my knowledge and experiences to improve my skills and showcase my ability

in related to customer service, marketing and hospitality management.

QUALIFICATIONS

. Knowledgeable in housekeeping/hotel operations.

. Knowledgeable in restaurant operations and services

. Knowledge in fast food management and operations

. Knowledge in Microsoft Word, PowerPoint and Excel

. Knowledge in general cashiering and POS operations

. High initiative and good leadership skills

. Good communication and interpersonal skills

. Enthusiastic to learn and expose to any field of work

EDUCATION

Far Eastern University - Bachelor of Science in Hotel and Restaurant

Management (BSHRM)

Manila SY 2009 - 2013

. Magna Cum Laude - Batch 2013

. Dean's Lister - SY2010 - SY2013

. TESDA Housekeeping II Certificate (March 2012)

. Outstanding Student - Facilities and Design

. FEU HRM Society Member

. YWCA Manila Chapter Member

JOB HISTORY

Manager Trainee (Management)

- Golden Arches Development Corporation (McDonalds) - (November

04, 2014 - January31, 2015

Responsibilities

. Overseeing standard performances for every stations like productions,

front counter, and customer areas

. Organizing stock and equipment, ordering supplies and overseeing

building maintenance, cleanliness and security

. Assist training and developing existing staff and newly hired staff,

motivating and encouraging staff to achieve targets, coordinating

staff scheduling

. Ensures standards of hygiene are maintained and that the restaurant

complies with health and safety regulations

. Ensuring high standards of customer service are maintained

. Implementing teamwork among the crews, company policies, procedures,

ethics, etc;

. Handling customer complaints and queries

. Devising and marketing promotional campaigns

. Preparing reports and other performance analysis documentation

. Reporting to and attending regular meetings with co-managers

. Establishing relationships with the local community and undertaking

activities that comply with the company's corporate social

responsibilities

POS Auditor & General Cashiering (Finance Dept.)

- The Manila Polo Club, Inc (April 16, 2013 - November 03, 2014

Responsibilities

. Greeting clients as they enter the establishment, answer their queries

about their billing statements, direct them to the specific department

where they should be inquiring for their complaints and other queries.

. Accepting cash and check payments prior to their dues stated at their

Statement of Accounts.

. Issues official receipts and acknowledgement prior to the amount being

paid.

. Transacts credit card payments and transactions of incoming and

outgoing reciprocal guest.

. Accountable for the cash drawers and checks collections that will be

balanced and accounted for within the day of collections.

. Counts money and checks being collected to be tallied at the recorded

total collection at the system.

. Answers telephone calls regarding online queries and handling

complaints of the clients.

. Prepares petty cash vouchers and submits to accounting department for

reimbursements approval.

. Releases checks to the suppliers for the club payments of purchases,

rentals and other services being rendered.

. Prepares bank deposits ensuring total amount deposit tally to the

daily collection.

. Rejects and reports check discrepancies.

Part-Time Advertising Agent

- FRONTROW Enterprises Phil. Inc (2010 - 2011)

. Responsible for prospecting for and securing ad sales for

publications, including magazines and trade journals.

. Pitches benefits of advertising to client, negotiates prices, and explains client the full details of a member.

OFW (DH, HR Assistant)

- EXCEL Employment Agency, Singapore (2004 - 2009)

. Performs all around housekeeping duties and responsibilities

. Assisting newly hired applicants from Philippines, Indonesia, Myanmar

and Malaysia.

. Prepares documents and contracts for the applicants and for the

employers

. Provides training and conducts orientations for the newly hired

applicants before sending them to their new employers

TRAINING

. Practicum/OJT (Finance Dept - Billing, Credit & Collection )

- Manila Polo Club Inc. (February 2013 - April 2013)

. Housekeeping NCII - TESDA Manila (March 2012)

AWARDS RECEIVED

. Artist of the Year Award - CNHS (2001)

. Makata ng Taon Award - CNHS (2001)

. Meritorious Award - CNHS (2001)

SEMINARS

. Participant, Housekeeping Operation - Pan Pacific Hotel Manila (2011)

. Participant, The Barista Basics - Gloria Jean's Coffee (2011)

. Participant, In-Flight Catering - MacroAsia Catering (2011)

. Participant, Bartending Operation - T.G.I.Fridays (2011)

. Participant, Sushi Making - Dad's Saisaki & Kamayan Restaurant (2010)

. Participant, Gardenia Bakery Seminar (2010)

. Participant, Coffee Plantation Seminar (2010)

. Participant, Mazapan Buko Pie Making (2010)

PERSONAL BACKGROUND

Weight: 110 lbs Height: 5'2 Civil Status: Single

Gender: Female

Date of Birth: Feb. 04, 1984 Place of Birth: Isabela Nationality:

Filipino Age: 31

REFERENCES

Ms. Alice Ricarte

HR Department Supervisor

Manila Polo Club, Inc

Mckinley Road, Forbes Park, Makati City

Contact No. 091********/093********

Ms. Aires Reoganis

General Cashiering Supervisor

Manila Polo Club, Inc

Mckinley Road, Forbes Park, Makati City

Contact No. 091********

Mr. Jan Kevin Clarence B. Oblena

Professional Sales Representative

Ajanta Pharma Inc.

San Mateo Isabela

Contact: 092********/092********

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