Manager Customer Service

RAJ TANDAN

**-** ********* ********,**-*****

********@*****.*** Cell:

718-***-****

Senior Store Manager

H ighly motivated, tech-savvy professional with over 13 years’ experience in a fast-

paced sales environment. Extensive experience supporting 20 locations in high-

profile technology projects. Exceptional analytical ability and talent for managing

i nformation. Proficient in:

• •

Meeting Targets Payroll management

• Merchandising I nventory management

• •

Filing paper work Team Building

Professional Experience

2001–Present: Senior Store Manager, Radio shack Corporation .

Project Coordination/Management/Achievements

• Led 4 locations with solid sales growth increasing the value of business

f rom less than a million in yearly sales to over 2.3 millions with

consistent top line metrics growth in the district.

• Won several awards for generating top $$$ in controllable in monthly

district meetings.

• Coordinated project plan, scheduling and budgeting for small but high-

profile project during District manager’s absence. Praised for initiative

and problem-solving abilities.

• Won Presidents Council award for Top in the country in 2007.

• Won Standards of Excellence award in 2013 for top operational score in

t he country.

• Developed and promoted 9 assistant managers in 13 years to a manager

position in

other locations in the region.

• Hiring Manager for district 181.

• Ran District to 2nd place in the absence of District Manager out of 12

districts in the region.

Advanced Administrative Support

• Prepared best-practice guidelines for archiving top line results.

Guidelines simplified document management process and were adopted

company-wide.

• Conducted research and perform weekly conference calls with Assistant

Managers in the district on new techniques and new promotions on a

weekly basis.

Professional Experience, Cont.

2001–2005: Worked in Walgreens Pharmacy as a photo Technician on a

Kodak

and Fuji machines.

Project Coordination/Duties

• Worked with clients directly and help with photo needs.

• Processed 35mm films, slides and greeting cards.

• Build strong retail customer base for repeat business and increased labs sales

to almost double in years’ time.

• Won several awards for Customer Service in Walgreens.

Professional Development

Certified in Consumer electronics and mobility from Radio shack Corp learning

and development school.

Education

Bachelor of Business administration from Delhi University.

Professional Associations

YMCA

YORK COLLEGE

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