Customer Service Sales

TAIMYIA RYAN-COLEMAN

**** *** ****** ***** ***. 1632, CHARLOTTE, NC 28213, 980-***-****

***********@*****.***

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OBJECTIVE

To obtain a position in an organization utilizing my marketing/promotions skills and

consumer service experience to further the goals of the organization while contributing to

my personal and professional development.

EDUCATION

B.S., Marketing

May 2014

The University of North Carolina at Charlotte, Charlotte, NC

WORK HISTORY

Customer Support Professional

TeleTech, Virtual Assistant September

2014-present

Consistently ranked Top Tier 1 in my performance in assisting Best Buy customers

with questions and concerns

Uses problem-solving ability to assist consumers with simple and complex needs in

an efficient manner

Handles inbound and outbound sales calls

Obtains consumer account information using Teletech computer software in order to

assist with individual customer needs and performs general reception duties

(warm and cold transferring of calls, dispatching of cases to departments for

further assistance, etc.)

Promotional Assistant

UNC Charlotte Niner Media, Charlotte, NC August

2013-May 2014

Worked directly with the Promotions Coordinator and marketing team to initiate

promotional campaigns for Niner Media

Assisted in the operation of promotional events to engage students and consumers

with Niner Media

Distributed flyers and advertisements about the organization via campus events and

regular maintenance of promotional materials around school

Sales/Craft Workshop Host

Michaels, The Arts and Crafts Store, Mooresville, NC September

2009-January 2010

Used customer service to assist shoppers in sales needs and inquiries

Hosted/taught hands-on holiday craft workshops featuring store merchandise in order

to influence seasonal sales

Copy & Print Center/Sales Associate

Staples, Rockville, MD

July 2004-July 2008

Completed various copy and print services for customers

Daily used office equipment to perform work (ex. printers, copiers, computer

software)

Used knowledge of Photoshop to assist in job completion

Employed effective customer service skills by assisting with sales and Copy and Print

Center needs

MEMBERSHIPS

Toastmasters Club

2012

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