Customer Service Administrative

ANGELITA DUNKLEY

**-** *** ****** ******** HILL NEW YORK 11418

Mobile: 347-***-**** EMAIL:********.*******@*****.***

OBJECTIVES

Energetic, and goal oriented, dedicated and skilled individual with many years of experiences. Eager to

take on a challenge and able to adapt rapidly to new settings; seeking a position within a dynamic

organization where I can utilize my skills, strong motivation and experiences to promote the goal and

vision of your company.

PROFESSIONAL EXPERIENCE

HIP Health Plan Of New York New York NY

Administrative Support Coordinator 2003- Present

Maintains administrative workflow by studying methods; implementing cost reductions; developing reporting

procedures.

Creates and revises systems and procedures by analyzing operating practices; studying utilization of micro-computer

and software technologies; evaluating personnel and technological requirements; implementing changes.

Develops administrative staff by providing information, educational opportunities, and coaching.

Maintains rapport with customers, managers, and employees by arranging continuing contacts; researching and

developing new services and methods; setting priorities; resolving problem situations.

Resolves administrative problems by analyzing information; identifying and communication solutions.

Maintains continuity of work operations by documenting and communicating needed actions to management;

discovering irregularities; determining continuing needs.

Green Acres Movie Theatre Long Island NY

Ticket Booth Clerk / Cashiers 2010-2011

Serving the general public by selling event related tickets.

Responsible for cash management and compliance.

Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate

change.

Answer customers' questions, and provide information on procedures or policies.

Selective Staffing / Winston Personnel 2002-2003

Billing Administrative Clerk

Compiling, analyzing and recording bills.

Preparing and issuing invoices and providing customer service.

Issuing monthly statements, keeping customer files updated with current invoices, bills and contact information .

Nocuts / All Clear Locating Services 1997-2000

Billing Coordinator

Responsible for updating and billing client premium statements.

Provide customer service with clients and carrier representatives.

Analyze enrollments to determine proper eligibility according to the client's eligibility rules.

Balances monthly billing statements for existing clients after changes are entered into billing system and make

adjustments as necessary to the statements.

EDUCATION

Nassau Community College Farmingdale NY

(8 Credit)

Skills : Proficient in MS Office, Type 50 WPM.

References Available Upon Request

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