Customer Service Human Resources
Resume:
Chrystal L. Coleman
**** ********** ****** *.*. Canton, Ohio 44706 ● Cell 330-***-**** ● ************@*****.***
I am eager to contribute exceptional customer relations skills, business acumen, and leadership talents toward
supporting a dynamic organization in achieving their business goals and objectives.
Profile
Highly versatile; ambitious and quickly adapting to new roles, responsibilities, software and environments
•
Considerable human resources capabilities spanning training, payroll, employee relations and personnel
•
management
Well-versed in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and SAP
•
Proficient in SuccessFactors and BenTrack, by Towers Watson
•
Self-directed and dependable. Extensive experience in working autonomously
•
Superior customer relations, supervisory, financial and analytical expertise
•
Experience in multiple fields with varying specializations (Insurance, Construction and Manufacturing
•
fields)
Proven ability to cultivate cohesive working relationships with all levels of organization
•
Education
Bachelor of Arts in Business, Malone University, Canton, Ohio Graduated May 2010
• Major in Business Management (Malone Management Program)
Professional Experience
TimkenSteel Corporation, Canton, Ohio October 2011-Present
TimkenSteel Corporation separated as an independent company from The Timken Company as of July 1, 2014
Human Resources – Associate Organizational Advancement Analyst (April 2014 – Present)
• Conducts New Hire Orientation and I-9 verification completion
• Lead role on specific skilled and unskilled labor occupation requisitions; Managed documentation of
candidates assessment results, panel interview scores and medical clearance results, throughout the hiring
process
• Running reports / spreadsheet tracking
• Organizing / Conducting phone screening interviews and panel interview
• Completed Behavioral Based Training (BBI), HOMLAW Labor Contract training and proper conduction of
skilled labor testing
• Supported tuition reimbursement sign off procedures for qualifying hourly associates
• Utilizes SAP program ( SuccessFactors)
Leaktight, L.L.C., Canton, Ohio January 2003 to Present
(Co-Owner) Operations & Administrative Manager (Basement Waterproofing and Stamped Concrete)
• Spearheaded full-scope business operations inclusive of budgeting, procurement of goods and services,
vendor negotiations, crew/project coordination and payroll verification
• Managed construction crew of 4 to 6 sub-contractors
• Created, introduced and implemented the company’s employee handbook and standards
• Conducted background checks
The Timken Company, Canton, Ohio
Associate Services – Benefits Analyst (1/2014 to 4/2014)
Contractor / Contingent through ADECCO
Conditioned and cultivated a knowledgebase of all facets of retirement health care (Operating systems,
•
procedures and standards)
Assessed, processed and recorded multiple reports and invoices, to balance accounts prior to wire transfers
•
and check requests
Application of the company policy and department procedures
•
The Timken Company, Canton, Ohio
Total Rewards - Analyst Global Benefits (5/2013 to 12/2013)
Contractor / Contingent through ADECCO
Exerted the initial completed capture of the Timken Company’s global online depository of compensation
•
and benefits available to all associates. This capture generated the focus / priority of establishing a benefits
playbook and exposed the significance of benchmarking available benefits by region, through 2015
Proficient in BenTrack by Towers Watson (Established and elaborated on the corporate tree, uploaded
•
documentation to nodes, archived outdated documentation, altered original and/or already established
templates, formulated comparison reports from gathered information, documented each template with the
appropriate contact information and adding and labeling linked documentation)
Extracted, validated and organized benefits information, prior to inputting into the BenTrack system
•
Created, updated and maintained an Excel dashboard spreadsheet to track the progression of the project
•
(including 90 locations, across 29 countries, with 37 separate benefits and policy attachments)
Incorporated global communications to acquire compensation and benefits information via telephone, e-
•
mail and coordination and conduction of live meetings, with company associates
The Timken Company, New Philadelphia, Ohio
Data Analyst (10/2011 to 3/2013)
Contractor / Contingent through ADECCO
Operating in Autolog and SAP on Bill of Materials (BOM), Routings and Work Centers
•
Analyze data for accuracy – Create spreadsheets for tracking data, reviewing / altering data, and
•
collaborating with team members to submit mass data change files.
Effectively communicated via email and orally to supervision and other associates
•
Schauer Group, Inc., Canton, Ohio March 1996 to August 2008
Commercial Lines Claims Coordinator
• Advanced from initial role as receptionist, based on exceptional performance, loyalty and achievements
• Effectively communicated with commercial clients and insurance companies to verify receipt and
processing of initial claims.
• Contributed strong telephone etiquette toward providing top-notch customer service
• Supported operations manager in broad range of projects including client services and quality
improvement initiatives
• Coordinated all employee and company events
Contact this candidate