Customer Service Manager

Willie Hyde

***** ******* ***** ******, ** *****

Home – 719-***-**** Cell – 719-***-****

Email – *******@*****.***

Profile: A goal setter specializing in Customer Service in all areas. A problem-solver who can work with any

situation or environment.

Objective: To work for a company that can offer a good working environment as well as potential and

longevity.

Education: Graduated High School: Diploma

Graduated Computer Technical School Course: Diploma

Job History:

Mineralife Nutraceuticals 1555 Paonia Colorado Springs, CO June 2014 – January 2015

*General Manager:

Oversaw all aspects of business including Administrative, Production, and Shipping and Receiving.

Initially was hired to clean up deficit previous manager created including $100,000.00 in Receivables. Re-

structured the company and doubled the sales and collected 90% of receivables.

Jan 5th 2015 owner brought in a personal friend as new partner and decided he was taking my position so they

laid me off.

Mardel Christian & Education Supplies Colorado Springs, CO July 2013 – May 2014

“Was part time and seasonal”

*Customer Service Representative – Meeting customers / Suggesting sales / Ordering products / Cashiering

Increased sales and customer satisfaction for the store. Received honors for my customer service.

Wiladonas Arts and Crafts Yucaipa, CA Jan 2008 - August 2012

*Owned and operated a custom miniature building business, also designed and wrote Children’s Books.

Marketed and promoted the business both nationally and locally.

Fish Window Cleaning Rialto, CA August 2008-January 2012

*Operations Director – Managed all crews in field / Dispatching / Customer Service and Quality Control /

Purchasing and Human Resources.

Brought in new business for the company and maintained existing accounts.

Security One Services Redlands, CA January 2006 – November 2007

*National Customer Service –In charge of all Home Town Buffets CCTV equipment including: Installations,

Repairs, Technical Support, Purchasing, and Deliveries.

Was recognized for my Quality Control System by the National Chief of Security of Home Town Buffets, was

able to save company thousands on new system.

General Manager at Winpro International / JRP Services in California for 9 years.

References:

Richard Seal

719-***-**** Florissant, Colorado Administration / Memorial Hospital / Colorado Springs, CO

Susan Seal

719-***-**** Florissant, Colorado RN / Memorial Hospital / Colorado Springs, CO

Maggie Dunton

719-***-**** Woodland Park, Colorado Property Mgr. / Broker / Woodland Park, CO

(My earlier employment was in Retail, Restaurants, Hotels, and Resorts.)

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