Customer Service, Supervisor, Warehousing, Documentation
Resume:
Calin Valeriu Ragea
*** ********* *******, ******** ** L6X 0J6
Phone:647-***-**** email:*****.*****@*****.***
OBJECTIVES: I am a self-motivated, dedicated professional ready to take on the challenges of the industry and
contribute to the growth of the organization by using my strong organizational skills and educational background.
HIGHLIGHTS
Strong time management and organization skills, with the ability to prioritize and multi-task
Proven ability to deliver results effectively and accurately towards deadlines
Excellent customer service attitude and follow up skills
Strong analytical and problem solving skills, detail oriented
Flexible and adaptable to changing work environments
High degree of professionalism, confidentiality and ethical belief structure
Professional Experience
Night Shift Supervisor August 2014 - Present
Oldcastle BuildingEnvelope – Toronto
- Provide proper instruction to shift personnel to ensure that training, safety rules and PPE requirements, quality and personnel’s
needs are met; as well workload planning and volume forecasting routines are accomplished.
- Ensure company policies are communicated, applied, and enforced (health and safety, accounting, operational, regulatory, and
administrative).
- Plan the maintenance of the mobile equipment, accountability for all facility and its surrounding in order to maintain them in good
working condition at all times.
- Ensure all production orders are shipped to customers in a timely manner in adherence to delivery schedules.
- Participate in the completion of workshop action plans, projects and best practice sharing/implementation.
- Effectively communicate work task Standard Operating Procedures, convey key information during pre-shift meetings and ensure
appropriate shift hand-offs.
- Coach and counseling with employees and maintain disciplines.
- Proactive in promoting positive working relationships with all employees possess the ability to “get along” with co-workers and
superiors.
- Ensure shift/daily/weekly workload planning and volume forecasting routines are accomplished (i.e. staffing, equipment, space)
- Provide a professional environment with relation to external customers and vendors such us, dispatchers and customer
representatives.
- Ensure inventory integrity by timely and accurate receiving, picking, shipping and inventory management.
Traffic Dispatch June 2013 – August 2014
Global Upholstery Inc. – Toronto
- Liaise with carriers coordinating lane and equipment capacity.
- Work closely with customers, carriers, co-workers and third parties to ensure efficient operations and to meet required
deadlines.
- Exceptional ability to prioritize multiple daily tasks to ensure work is completed with minimal supervision.
- Provided timely review of service related paperwork to determine eligibility for billing when required.
- Monitor daily delivery activity and communicate/respond to delays.
- Dispatch drivers for loading, pick up/dropped containers.
- Track/trace the shipments with trucking companies.
- Comply with all policies, procedures and safety rules.
Logistics/Dispatcher Nov 2012 – April 2013
HYL Transportation -Toronto
- Main point of contact for customers’ regarding deliveries or any queries/requirements.
- Supported the Transportation Team in achieving global transportation synergies, optimization and control of the numerous
transportation lanes within the corporation.
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Logistics Operations Feb 2011 – Oct 2012
SteelPartners GmbH, Dusseldorf, Germany
- Provided the lead operational support for the team to achieve high-performance on administering the chartered vessels.
- Coordinated directly with the vessels and monitored their movements in accordance to the operational activities.
CV - Calin Valeriu Ragea
International Logistics Coordinator & Shipper Receiver July 2003 – Jan
2011
Applanix A Trimble Company – Richmond Hill
- Coordinated daily distribution operations with the warehouse personnel by prioritizing orders and scheduling the daily distribution
based on customer requirements.
- Maintained the filing system in highly organized manner, SOP’s in order to efficiently monitor the orders to achieve completion.
- Kept up to date with NAFTA and ITAR rules and regulation changes and updates.
- Insured completion of all tasks and processes, received shipment confirmation and conveyed the invoices to financial department
for follow up with the customers’ payments
- Communicated all delays or variances in inbound/outbound freight to the appropriate parties.
- Developed and implemented strategies and tactics to expand the distribution network.
- Served as an in-house expert on all aspects of warehousing: storage and handling methods, space planning and warehouse
layouts, loaded/unloaded, followed the standard practices, procedures, policies and safety regulation.
- Ensured all policies, procedures and safety code, WHMIS are followed.
- Performed inventory relocations to maximize efficiency and productivity.
- Communicated and negotiated intelligently and effectively with carriers, staff, management team and customers.
- Pivotal in preparing all necessary documentations to ship the product, also involved in packaging and labelling process.
- Framed and implemented policies and procedures in shipping/receiving operational areas.
- Managed the import/export operations and adhered to custom laws, notifications, tariffs, policies and procedures.
Warehouse Supervisor Sept 2000 – June 2003
Rolltech Industries Ltd. – Etobicoke
- Managed the reception, handling, distribution, and storage of all freight, product, and supplies that come in and out of corporate
warehouses.
- Communicated all delays or variances in inbound/outbound freight to the appropriate parties.
- Planned warehouse layout and space requirements in order to prevent loss or damage.
- Take into account full implications of freight turnover, size, weight, and other factors when allocating warehouse space.
- Developed and enforce corporate policies regarding security and safety in order to maintain a safe working environment.
- Maintained appropriate and complete documentation regarding regulated products and/or hazardous materials.
- Supervised a team of warehouse employees.
Education:
Ontario Security Training Nov 2013
Security, Use of Force, PI, PAL, Emergency First AID/CPR
Professional Logistician Jan 2009 – June 2010
The Logistics Institute, Toronto, Canada
Certificate in Terrorism Studies of Transportation May 2009 – Sept 2009
Lloyd’s Maritime Academy, London, UK
US Commercial Export Controls & Embargoes/US Defense Trade Controls May 2009
The Export Compliance Training Institute, Montreal
Certificate in Shipping April 2008 – Aug 2008
Lloyd’s Maritime Academy, London, UK
CCLP Designation CITT – Certified Logistics Professionals Sept 2003 – June 2008
Canadian Institute of Traffic and Transportation, Toronto, Canada
Certificate of Achievement Oct 2006
NAFTA, C-TPAT/PIP/FAST, Compliance, Harmonized System, Country of Origin, NAFTA
Farrow International Trade Consulting
Certificate in International Trade – Specialization Import/Export Sept 2001 – June 2002
George Brown College, Toronto, Canada
Computer Expertise:
• MS Excel, Microsoft Office, Microsoft Word and Windows ‘07XP, MS Power Point, Outlook
• SNAP, CONNECTED, NAVISION, TRADEFLOW, CAED, SEARATEINDEX System (training), SAP, UFOS,
AS400.
• XRS2014 Fleet Management.
CV - Calin Valeriu Ragea
CV - Calin Valeriu Ragea
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