Customer Service Representative

Darryl Williams

**** *. ******* ******

Chicago, Illinois 60615

*********@*****.***

Home: 773-***-**** Cell: (708) 600- 5646

CAREER OBJECTIVE:

To obtain a position with a progressive company that offers potential for professional advancement and personal growth.

PROFESSIONAL EXPERIENCE:

01/2013 – 12/2014

Contract positions

Harris & Harris, Kindred Hospital, UIC Hospital & Stericycle, REV Med, Chicago, Illinois

Patient Account Representative/Customer Service Representative)

• Billing and collections through all payers’, Medicare, Medicaid & Commercial Insurances.

• Problem resolutions to prevent timely filing, addressed all appeals & denial claims.

• Addressed and reviewed all correspondents.

03/2012 - 11/2012

Accretive Health, Chicago, Illinois

(Saves Consultant)

• Billing and Collections all payer’s, Medicare, Medicaid, Commercial, HMO & PPO.

• Problem resolutions of denied claims.

• Billing & Collections for three hospitals in Florida to reduce monthly receivables.

• Daily training of staff.

Northwestern Medical Faculty Foundation, Chicago, Illinois

11/2010 - 12/2011

(Patient Account Representative)

• Billing and collections for numerous doctors.

• Radiology, endocrinology and genetics billings through an analytical process.

• Responsible for no response, rejection and claims appeals.

11/1995 - 06/2010

Children’s Memorial Hospital, Chicago, Illinois

(Patient Financial Services Rep Level 4)

• Main contact for all patient/families thru third party related issues regarding CMH departmental issues.

• Analyzed and resolved all customers’ service problems and confirming satisfaction.

• Prepared statistical reports, identified customers’ needs by recommending and executing policy changes.

• Respond to all customers’ service inquiry by phone and written notifications, and resolving any issues where appropriate.

• Analyzed and processed bad debt write offs, attended court hearings, represented CMH regarding litigations of claims,

represented hospitals in the community with collection agencies.

Rehabilitation Institute of Chicago, Chicago, Illinois

05/1994 - 10/1995

(Inpatient and Outpatient Financial Representative)

• Responsibilities consisted of following inpatient/outpatient collection strategies, directing

activities necessary to resolve account balances to closure.

• Maintained acceptable levels of receivable and cash flow while reducing bad debt losses.

• Maintained collections of Medicare, IDPA, Third party accounts.

• Investigated workers compensation and personal injuries.

• Opened monthly portfolios.

SKILLS: SPECIALITIES:

Windows 98/2000XP PAM ( Registration System) Pediatrics

IBM Personal Computer Sylo ( Imagining System) Endocrinology

Florida Share (Medicaid Identification) (ASF) Health Quest Genetics

Power Chart Epic PT/OT, Ortho

Microsoft, (Word, Excel, PowerPoint) Meditech

NDAS Navinet

IDX Web Mosiaq

McKesson System Avility

Trak Systems C Snap

EDUCATION:

Malcolm X College

Concentration: Business Administration

REFERENCE:

Available upon request

Contact this candidate