Customer Service Management
Resume:
MAYRA LARA
*** ***** ******, ******* ****, NM ***63
*********@*****.***
SUMMARY
Committed and motivated with exceptional customer service and decision making skills. Strong work ethic,
professional demeanor, and great initiative. Proficient at quickly learning new procedures and taking ownership
of diverse projects. Exceptional legal and secretarial skills in an environment conducive to mutual growth and
development.
EXPERIENCE
Legal Assistant (Commercial Litigation) 8/2009 – 8/2012
Robinson Law Group, PLLC Houston, Texas
Assist with preparation of legal documents.
Assist in litigation procedures and project management.
Respond to client inquiries.
Perform research activities pertaining to precedents and other information.
Schedule appointments and take phone calls.
Organize law libraries and case files.
Coordinate outside attorney services such as court filing and exhibits management
Customer Service 9/2012 – 6/2013
Autonation Chevrolet Houston, Texas
Managed a high-volume workload within a deadline-driven environment. Resolve inquiries in any given week
and consistently met performance benchmarks in all areas (speed, accuracy, volume).
Greet transfer and hold calls for Salesperson / Deliver outstanding service, exceed expectations and build long-
term loyalty.
Handled incoming calls, responding to inquiries, resolving problems. Provided quotes for autos used and new.
Used consultative selling techniques to provide leads for Salesperson.
Secretary / Fire watch (oil field) / Equipment Inv 8/2013 – 11/2014
On The Spot Construction Services Seminole, Texas
Prepared and organized paperwork and other materials as needed for meetings, conferences, travel
arrangements and expenses reports.
Maintained office scheduling and event calendars.
Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports.
Set up and handled incoming mail and office filing systems.
Collected and coordinated the flow of internal and external information.
Managed office equipment and office space.
MAYRA LARA – RESUME
Established the administrative work procedures for tracking staff’s daily tasks.
SKILLS
MS Word, Excel and Access / Quick learner of new software applications.
Proficient in spelling and grammar in both English and Spanish.
Professional verbal / Written Communication Skills.
Data Entry / Records Management.
Multiline Phone Use.
Accuracy / Excellent organizational skills / Confidentiality / Planning and Time management.
Initiative / Reliability / Stress tolerance / Customer-service orientation.
ADDITIONAL INFORMATION
Willing to Relocate.
Notary Stamp – Expiration August 15, 2015
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