Customer Service Human Resources
Resume:
LOVIETTA R. BROCK
Hyattsville, MD
*********@***.***
**** - ******* ********’s Defense Fund - Washington, D.C.
(Receptionist/HR Assistant)
Greeting visitors and staff and ensuring all visitors are signed in
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Answering multi-line phone system and transferring calls
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Taking inventory of supplies/process/operate mail room machine
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Signing in FEDEX/UPS packages as well as outgoing packages
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Attending to facility to include: conference rooms, kitchen, reception and lobby area
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Scheduling conference rooms for meetings
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Train staff on front desk procedures
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Assist HR Director and manager completing new hire packets, benefits packets, Background checks and projects as
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assigned
2013 - 2014 KForce - Staffing - Washington, D.C./Arlington, VA
(Human Resources Assistant (Consultant)
• Temporarily assigned to PAE as an HR Assistant to assist the Department HR Generalist
• Complete preparation of new hire files ensuring accurate documentation are in files
• Complete audit of 300 personnel files for consistency and accuracy
• Use of CURA – MindScope database to search and extract employee forms and paperwork
• Extensive use of/creation of EXCEL spreadsheets to track data and present to management
• Assist with the facilities department as front desk receptionist and ensuring supplies are stocked
• Scheduling conference rooms, manage and deliver mail, answering multi-line phone and direct calls
• Temporarily assigned to non-profit org. FHI-360 to support all phases of the FANTA3 project:
• Extract info. to create EXCEL spreadsheets and tables to track company inventory
• Assist finance dept. with travelers expense reports for detailed accuracy
• Use of OANDA to convert accurate currency rates
• Assist with conference/workshops with the admin. registration, escort attendees logistical set-up
• Interact with staff to gather info. to complete projects, prepare equipment for recycling.
• Provide backstop and operational support: photocopies, scanning, mailings, supplies
2011- 2012 Tetra Tech - (EMC) - Arlington, VA
(Human Resources Representative)
• Conducted complete new hire in – process, explaining company policies and benefits
• Gathered all info/data to start the background check for new employee from start to completion
• Completed HR Monthly activity report and distribute to Corporate HR/mangers
• Add employees to Metro list and send report to Corporate HR on monthly basis
• Scan and mail original copies of all required documents to Corporate HR twice a week
• Established an EEO applicant tracking log of new hires
• Conducted out-processing and submit all paperwork to Corporate HR
2011 - 2013 Dollar Tree Stores - Clinton, MD
(Sales - Cashier)
• Sales Associate/Cashier for Dollar Tree Stores.
• Counting monies, ensure register is accurate at closing
• Customer Service to Customers
2010 - 2011 MACYS - Dept.Store - Fort Myers, FL
(Sales Associate)
• Commissioned Sales Associate for Macy's Dept. Store. Counting monies, opening and closing registers
• Customer Service to Customers to sell the Macy products and services, credits, etc.
• Use of Cash Registers and customer telephone inquiries, ordering and shipping merchandise
2008 - 2010 Mission Critical Technologies - Washington, DC
(Human Resources/Admin. Assistant (Contractor)
• Primarily responsible for assisting with the hiring and processing of Foreign Service Personnel for the U.S.
Government Agency for International Development. (USAID)
• Retrieved employment applications from an employment database (AVUE) and submit to managers to begin
the interview selection for the Foreign Service appointments.
• Generated reports from (AVUE) database for management involved with hiring process.
• Assist staff with the Foreign Service Personnel orientation process: Issuing forms and answering general
questions.
• Prepared language testing and training forms for personnel to prepare for overseas assignments.
• Lead for new ICLS -Language contract/tracking and calculating all monies used for contract
• Completion of Personnel Actions forms (Reassignments for Personnel) Form SF-50/Form SF-52
2007 - 2008 TELESEC Corestaff - Greenbelt, MD
(Human Resources/Admin.Assistant)
• Duties consisted primarily of assisting the Human Resources Managers with the hiring process of employees from
various (market- locations for (RADIO-ONE).
• Employment applications were entered and faxed into Global System for background checks. Reviewed
background applications for accuracy.
• Personnel forms were emailed from business managers from various locations. Forms were then forwarded to HR
Manager for approval/signature and scanned back to the business managers. Entered new hire information into
LAWSON HRIS Database.
• Assembled new hire packages. Completed new employee files and contract files. Processed invoices for payment.
• Created reports using LAWSON employee tracking system. Mailed FED-EX packages. Distributed mail to
managers.
Education: Norfolk State University - B.A. (Political Science)
Software: Microsoft Office Suite
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