Pamela K. Bissa, PMP

http://www.linkedin.com/in/pamelabissa/

469-***-**** cell

acolhl@r.postjobfree.com

Executive Training Development - Business Improvement - Service Delivery

Management

Productive, quality-driven leader with 20+ years' experience. Expertise in

business leadership and education, project management, and business

solutions for global industries. Proven ability to lead large, complex

business projects to implement IT solutions on-time and within budget, to

mitigate issues and risks, and to manage people and improve organizational

profitability. Demonstrated skill in defining, developing, and

implementing corporate education and training programs that transform

employees and provide added value to customers' experiences.

Core Strengths

Client Relations - Implementation - Operations Management - P&L

Responsibility - Process Improvement

Project Management - Software Development - Strategic Planning - Team

Facilitation

Training / Development

Select Career Highlights

< Created, from concept to delivery, a limited liability corporation

that included the implementation of a business infrastructure,

marketing materials and tools, and a network of 100+ education

industry professionals.

< Developed year-long online course at high school level that focuses on

teaching students project management. Created course manual, lesson

plans, hands-on activities, project templates, and exams.

< Selected by HP to assist in development of improved customer

engagement process and delivered training to over 100 sales and

delivery leaders and technical architecture employees.

< Directed over 300 client projects concurrently with 85% success rate.

< Reduced number of red critical accounts by 50% within 1st year.

< Developed and implemented improved service delivery methodology to

over 300 project managers and software developers that streamlined and

standardized client product delivery.

< Recognized as key contributor in increasing international client

delivery market by 25% through improved training and delivery

techniques among project managers.

Professional Overview

Brooke Educations Services, LLC, McKinney, Texas 2011 - Present

Founder and President

Founded, created, and served as President of education service company

focused on providing next generation with opportunities to learn and apply

fundamentals of student project management. Developed Basics of Student

Project Management course, including online student course materials, an

instructor's guide training manual, PowerPoint presentations, workshop

training for teachers, samples project templates using a MOC classroom

project, and student project templates. Performed 5-day teacher workshops

for numerous education institutions, including national programs for at-

risk students, Texas public and charter schools, and higher education

institutions. Spoke and led workshops for national and state-level

education conferences to educate and promote the value and results of

students learning applied skills through student project management

programs. Functioned as contract trainer for private sector professionals

in the alignment of project management methodologies with Agile lifecycle

for effective management of customer projects; additionally, provided soft-

skills training in areas such as strategic decision making, working with

multi-generational teams, and customized client engagement tools and

processes.

< Created, from concept to delivery, a limited liability corporation

that included the implementation of a business infrastructure,

marketing materials and tools, and a network of 100+ education

industry professionals.

< Developed year-long online course at high school level that focuses on

teaching students project management. Created course manual, lesson

plans, hands-on activities, project templates, and exams.

< Selected by HP to assist in development of improved customer

engagement process and delivered training to over 100 sales and

delivery leaders and technical architecture employees.

SunGard Higher Education, Frisco, Texas 2008 - 2011

Director, International Region Program Director

Directed international regional programs that implemented enterprise-wide

Higher Education (HE) business software and technical infrastructures that

span client-base of 30 countries. Supported up to 120 project managers and

technical developers across Latin America, Asia-Pacific, and Europe.

Managed budget of $9+ million annually. Ensured each project team

incorporated blended project management and Agile methodologies with each

client's software solution. Functioned as project management advisor in

development of improved delivery methodologies. Worked directly with SGHE

client account team to implemented critical action plans for high-risk

client projects. Collaborated with Senior Vice Presidents in expanding SGHE

business abroad by building new and existing client relationships and

approving new business proposals that secured new contracts.

< Directed over 300 client projects concurrently with 85% success rate.

< Reduced number of red critical accounts by 50% within 1st year.

< Developed and implemented improved service delivery methodology to

over 300 project managers and software developers that streamlined and

standardized client product delivery.

< Recognized as key contributor in increasing international client

delivery market by 25% through improved training and delivery

techniques among project managers.

EDS, Plano, Texas 2007 - 2008

Director, Managing Consultant

Directed EDS Microsoft (MS) Consulting Services organization whose focus

was to provide premier business and technical consulting to clients

modernizing current Microsoft infrastructure. Developed, promoted, and

implementing MS business plan which provided $8.3 million financial

contribution over a 3-year period. Drove relationships between key

stakeholders to include global alliance partnership teams, infrastructure

technology office organizations, and Microsoft service delivery executives.

Provided guidance and program leadership to consultants on all client

engagements through education and use of ITIL lifecycle standards.

< Developed, promoted, and implemented MS business plan which provided

$8.3 million financial contribution over 3-year period.

< Functioned as demand leader to new clients and add-on business for

existing clients, exceeding 1st year annual revenue growth of over

$1.5 million.

Collin College, Plano, Texas 2006 - 2008

Instructor

Developed project management courseware and received approval from Collin

College Executive Board. Instructed project management courseware for 50+

students new to project management. Implemented curriculum focused on basic

project management concepts that followed the Project Management

Institute's nine knowledge areas. Received consistently high student

classroom evaluation scores. Developed additional project management

courses including eight 1-day project management hands-on workshops for

project planning, scheduling, risk management, and communication planning.

< Developed and introduced several basic project management courses to

Collin College Executive Board members and quickly received approval.

< Taught project management course to over 100 students.

< Received 5 out of 5 on student evaluation forms 95% of the time.

EDS, Plano, Texas 1988 - 2006

Director, Global Network Engineering Business Operations 2005 - 2006

Served as business director for the global network engineering (GNE)

organization in support of business operations for over 1,000 global

leaders and engineering professionals. Led team of 10 business analysts who

collaboratively designed and developed improved business operations such as

workforce management, process improvements, technical education plans, and

business measurements. Provided leadership and support of executive

communications throughout GNE, planning and forecasting of $250 million

annual budget, program management for critical accounts, and corporate

compliance. Became key influencer with GNE executive leadership for

seamless business planning between the different organizations, financial

reporting, human resources issues, and the development of joint alliance

governance review board.

< Performed as one of the top 5% leaders within EDS, a company of

160,000 employees.

< Led development, implementation, and tracking of technical education

plan for over 500 technical engineers.

< Led organization's outsourcing efforts, providing savings of up to 35%

the 1st year.

Network Engineering Business Operations 2004 - 2005

Director, Program Management Processes and Methodology, Global Management

Program 2002 - 2004

Organizational Leader, Bluesphere Delivery Organization 1998 - 2002

Program and Project Manager 1988 - 1998

Technical Skills

Tools: Microsoft: Word, Excel, PowerPoint, Outlook, Visio,

Project, Project Server, SharePoint

Workforce Management: Clarity, Evolve

Oracle: Forms and Reports

Training: Epsilen Learning Management System - WEBEX - SKYPE

Languages: HTML - XML - Java - JavaScript - Visual Basic - COBOL

Databases: SQL - Oracle - Data Modeling

Methodologies: Project Management Lifecycles - SDLC - ITIL - Agile - Scrum

- PRINCE2

Education & Certifications

Project Management Professional (PMP). Project Management Institute.

Newtown Square, Pennsylvania.

B.S. in English Education. The Ohio State University. Columbus, Ohio.

Contact this candidate