Management Project Manager

GEORGE L . HALL, MBA, P MP

********@*****.*** ● 518-***-****

** ******** ***, *************, ** 12932

O PERAT IO NS E XECUT I V E

High-profile MBA with dual concentration in Project Management and Operations Management.

P rogressive experience driving multi-million dollar revenue growth within highly competitive health

services market. Talented Project Manager with ability to drive all aspects of projects and programs

f rom initial conception through implementation. Recognized for exceptional business development,

P MO development, strategic account management, and team leadership skills.

Adept at establishing and fostering lasting relationships with clients to secure retention and generate

customer loyalty. Bridge gaps and build consensus between diverse groups. Lead all aspects of

technology departments, including identifying business needs, scalability planning, and creating

d isaster recovery solutions. Six Sigma Masters certified.

A reas of Expertise:

Operations Management – Strategic Planning – Business Development – Project Management – Process

E ngineering

Change Management – Process Improvement –Managed Care - Revenue Growth – P&L – Marketing –

B udgeting –

Team Building – Technology Management – Business Collaboration – Contract Negotiations – Service-Level

Agreements -Microsoft Project – Visio - Microsoft SQL -Medicare / HIPPA Compliance –Business Needs

Analysis

Forecasting -Facilities Management – Extensive Commercial / Residential experience

SELECTED CAREER H IGH L IGHTS

• Increased business 25% in first year by securing JCAHO accreditation by directing validation

p rocess with stringent controls that established the firm and elevated reputation with Joint

Commission.

• Doubled market share and grew profits 750% through brand positioning.

• Spearheaded Six Sigma lean monitoring and evaluation to drive overall competitiveness of

enterprises through cost reduction, quality improvement, and f lexibility.

• Drove the design and build of all IT related functions of business operations, creating a

scalable organization.

• Led logistics and planning for establishment of 14,000 square feet office from initial facility

i dentification, contract negotiating, and managing construction company to all internal

technology and operational logistics.

• Streamlined the process and expedited reporting by evaluating internal financial accounting

and operating processes.

PROFESSIONAL EXPERIENCE

ALL NU RS I NG HOM E HEALT H SERV I CES – Houston, TX

In-home healthcare services provider for patients in need of RN, LVN, Tech, Wound Care, Physical

T herapy, and Psychiatr ic Services.

DI R ECTOR O F OPERAT IONS

1994 to 2012

Established and grew company from ground up. Created marketing plans, developed teams, and led

staff through period of t ransition and growth. Directed and managed a diverse team of 23 staff

members and $6M annual budget. Analyzed business needs and created innovated technical solutions

to enhance overall scalability, streamline operations, and increase productivity. Served as a Project

M anager for multiple initiatives.

• Increased revenue from $650K in first year to $2.25M in third year and $4.5M in the fifth year

by leading the launch of a district-wide marketing campaign.

• Led company to achieve rapid growth over 6 years, growing organization from 250 square feet

to 8,500 square feet in Houston, TX with an additional 650 square feet facility in Galveston, TX.

A L L N U RS I NG H OM E H EALT H SERV ICES ( C ON T I N U E D )

• Generated 10%-15% annual net income while maintaining zero debt liability by leading

activities for home health care.

• Identified and recruited top talent to extend services to include 24-hour in-home nursing care,

securing highly skilled private duty nurses to provide services for homebound patients.

• Completed all projects on time and under budget from the inception of the company until the

sale.

• Established very successful mentoring program in 2000.

• Spearheaded successful negotiation and sale of business.

A L L N U RS I NG SERV ICES – Houston, TX

Medical services provider, providing psychiatric and medical services.

D I R ECTOR O PERAT IONS

OF

Served as high-profile executive with oversight and support of all aspects of business. Forged and

cultivated new alliances through cold calls with charge nurses and administrators to gain new

p rospects, negotiate teams, and close contracts. Recruited, on-boarded, and t rained a strong high-

performance team of 18 staff members. Reviewed business goals and objects and created new strategies

and programs to drive company expansion. Developed and managed budgets, forecasted revenue, and

t racked monthly P&L.

• Expanded services and obtained first call contracts with Harris County Psychiatric Center, as

well as major psychiatric hospitals and medical units throughout Houston.

• Increased nursing staff across all service areas from 10 to 115.

• Director of Human Resources

• Grew contracts for psychiatric and medical facilitates from 1 to 15.

• Established successful mentoring program in 1990

• Spearheaded successful negotiation that resulted in sale of the business in 2000.

EDUCATION, TRAIN ING, & CERTIFICATIONS

Master of Business Administration (MBA), Concentration of P roject Management &

O perations Management

AMERICAN INTERCONTINENTAL UNIVERSITY – Houston, TX

Bachelor of Arts (BA), Liberal Arts

PLATTSBURGH STATE U NIVERSITY – Plattsburg, NY

Six Sigma Masters Certificate (Lean, Green, Black)

V I L LANOVA U NIVERSITY

Certified P roject M anagement P rofessional (P MP)

Executive Ce rtificate in Negotiation

STRATEGIES FOR CONFL ICT MANAGEMENT, UN IVERSITY OF NOTRE DAME

AFFI L IATIONS

Member of P roject Management I nstitute, Newton Square, PA

Member of Champlain Valley Chapter P roject M anagement I nstitute

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