Customer Service Management

CURRICULAM VITAE

[pic]

THANZEER V M

Address For Communication:

E mail:

Career Objective:

To be a part of a progressive Organization, utilizing my

positive dynamics, involving responsibility and working with others as a

team player to achieve enhancement and growth of the company.

ACADEMIC QUALIFICATION:

Qualification Institution Year of

Passing

PGDM PG MANAGEMENT ACADEMY 2013

BA Economics BHARAT MATHA COLLEGE 2011

HSC S.N.H.S.S 2008

SSLC C.C.P.L.M 2006

Specialization(PGDM):

Operations Management

> Supply Chain Management

> Logistics

> Materials Management

> Transpotation management

COMPUTER PROFICIENCY

. Good command over MS Office and Banking software's

. MS Office

. E-mailing & net functioning, Working knowledge in Microsoft outlook

PROFESSIONAL EXPERIENCE

1 Year experience in Courier service

Company: Professional Couriers since 2010

2 Year experience in Banking Process

Company: Deutsche Bank (under an agency 'Paradigm Consultants as the bank

doesn't have a branch in Kerala) since 2011

1 Year experience in Shipping company

Company: Bibby ship management (India) Pvt Ltd since 2013

DESIGNATION:

Operations Professional Couriers (since 2010)

Executive

Duties & Responsibilities:

> Handling all queries of customers regarding their shipments &

packages.

> Reconcile the data of pickups of shipments against courier's pickup

sheets.

> Communicate with counterpart of all our other branches regarding

information, prioritize the matter and etc.

> Checked all invoices of packages for non-docs and make corrections in

case of found any mistake for smooth clearance.

> Maintaining complete tracking details of shipments in excel format and

reported to operation manager & customer service manager.

> Handling all calls & E-mails from the customers & keep follow up with

their queries and gave best services relation

> Reported to customer service manager on basis with complete delivery,

pending & exception cases detail.

> Responsible for all work as Team Leader of customer services.

> Uploading the scaning of delivery and pending status of all packages

in our system.

> Any other special task provide by senior management.

DESIGNATION:

Operations Paradigm Consultants (Since 2011)

Executive

Duties & Responsibilities:

> Daily reconciliation and monitoring of reporting.

> Outstation Cheque Processing and Follow ups.

> Attending Audit queries and improving the processes.

> Getting updation & providing data to management

> Preparing & maintaining asset and liability MIS

> Cheque Segrigation

> Data Entry

> Uploading Cms cheque Data

> Banking

> Return Marking

> Query solving

> MIS Generation

DESIGNATION:

Operations Bibby ship management (India) Pvt ltd

Executive (since 2013)

> Preparing the entire documents of the seafarers

> Responds to requests from the seafarers

> Daily reconciliation and monitoring of reporting.

> Query solving

> Maintenance of important correspondences & control important

documents, records, reports etc

> Answering phone calls

> Handle mail distribution

> Communicate with counterpart of all our other branches in india

regarding information, prioritize the matter and etc.

> Perform other duties as assigned by executive director

References:

1) Prabin Pradeep

Paradigm Consultants

Tharakandam Estate

Kurisupally Road

Ravipuram, Cochin

Mob; 989-***-****

2) Prof. C.A.Babu

Retd prof

Department of English

AL-AMEEN college Edathala

Mob:090********

Personal details:

Father's Name : MUHAMMEDHALI V Y

Date of Birth : 07-12-1989

Sex : Male

Languages Known : English, Malayalam, Hindi

Marital Status : Unmarried

Nationality : Indian

Declaration

I hereby declare that the above written particulars

are true to the best of my knowledge.

Place: Ernakulam

Date: (THANZEER VM)

VATHUKKAPARAMBIL(H)

PONNARIMANGALAM

MULAVUKAD PO

PIN: 682504

*********@*****.***

Mob: 974-***-****

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