Customer Service Technical Writer

Linda Gilbert

** ******* *****

Manchester, CT **040-6535

H: 860-***-**** ᵜ C: 860-***-****

*******@***.***

PROFESSIONAL SUMMARY

Experienced technical writer/editor/reviewer in aerospace, insurance and manufacturing industries

Expert in grammar, punctuation, syntax, consistency of style, editing and writing

Solid customer service skills, including telephone and one-on-one with clients

Strong analytical ability and segues smoothly onto diverse new tasks

Designs, creates templates, and formats all manual types

Highly accurate while meeting stringent deadlines

Excellent communicator who can translate customer’s directions into an error-free final product

PERSONAL PROFILE

Equally effective working solo or on a team

Flexible, communicative and a fast learner

Entrusted with proprietary documents and sensitive data

Professional demeanor, ethical and diligent

Experienced in publishing, printing, engineering and manufacturing environments

Adept at working closely with clients through all stages of projects

Team player ready to help in any way to meet customer’s deadline

COMPUTER SKILLS

Microsoft Office Word, Excel, PowerPoint, Outlook, Paint and Nuance

Adobe Acrobat 9 Standard

EMPLOYMENT HISTORY

Technical Writer (Contractor), Coburn Technologies, South Windsor, CT – 11/14-2/15

Updating, rewriting and reformatting 400-page Owner’s Manual for Coburn’s Digital Surfacer, used to cut optical

lenses. Will be expediting the Maintenance Manual and writing manual for the new SGX-Pro lens cutting

machine.

Technical Writer (Contractor), Scientech LLC, Cromwell, CT – 9/14-10/14

Designed, wrote and edited 120-page radiation monitoring system user manual for Exelon’s Byron Nuclear

Generating Station in Illinois. Worked remotely with parent company (Curtiss-Wright) based in Idaho. Manual

was overdue and I was hired to expedite project as a quick turnaround. Worked one-on-one with Byron engineer

to learn about nuclear power generation and radiation detection technology.

Technical Writer (Contractor), Pratt & Whitney, East Hartford, CT – 5/14-9/14

Expedited technical manual updates/corrections from the Oklahoma Maintenance Depot for the F135 Engine

Program. Researched complex data to ensure accuracy and consistency with Engineering Standard Work.

Rewrote maintenance tasks and created supporting graphics to illustrate the tasks based on P&W blue prints.

Worked closely with Subject Matter Experts and Level 3 Reviewers.

Technical Writer/Documentation Specialist (Contractor), SPX Precision Components – Fenn Division,

Newington, CT – 12/13-5/14

Implemented company’s manual design and created all templates. Wrote, edited and formatted instructional and

maintenance manuals for various metal-forming machines, including spring coilers, swagers, rolling mills and

draw benches. Worked closely with engineers and CNC machine operators to learn machine operation/details

and to coordinate data. Ensured EU CE requirements were followed and submitted to EC for declaration of

conformity.

Technical Writer/Reviewer (Contractor), United Technologies Aerospace Systems,

Windsor, CT – 11/12-11/13

Formatted, wrote and edited component test reports for the Boeing 747 commercial airplane and its variants, as

well as Rolls-Royce’s newest military helicopter engine program. Focus was on the Boeing ECS pump testing

program. Worked closely with UTAS engineers and used UTAS templates exclusively. Accustomed to working in

a secure facility and working with proprietary documents. Promoted to Technical Reviewer for all Boeing and RR

test reports.

Proofreader/Copy Editor, Bridge Communications, Newington, CT – 5/12-11/12

Worked on walk-cards, hang-cards, a variety of direct-mail pieces, and websites for political campaigns

throughout the U.S. As part of editing duties, rewrote copy whenever it was deemed necessary. Mostly grass-

root campaigns from primaries to elections.

Proofreader (Contractor), Mission Control, Inc., Mansfield Center, CT – 6/10-9/10

Expedited walk-cards, direct-mail pieces and websites for political campaigns across the U.S. Also proofread

voter registration forms for several states and had to learn the respective state laws governing registration.

Campaigns ranged from grass-root to Senatorial.

MILITARY SERVICE

U.S. Army Reserve, German Linguist, SGT/E-5; Honorable Discharge

EDUCATION

Engineering Technical University, East Hartford, CT – Gas Turbine Engines

Defense Language Institute, Monterey, CA – Basic German

Philadelphia University of the Arts, Philadelphia, PA – BFA in Graphic Design

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