Customer Service Human Resources

Nilofer Vora

Hurontario Street and Eglington Avenue West, Mississauga, ON L5R 1S6

Cell: 519-***-****, Email: ***************@*******.***

OBJECTIVE

Seeking a challenging and long term career where I can utilize my previous

experience to serve the organization and support my team work to build

powerful and successful system in all possible fields.

SKILLS & QUALIFICATIONS

. Recent Post graduate degree holder of Conestoga College's Human

Resources Management Program

. Master's degree in Human Resources Management

. Excellent negotiation skills and a strong customer service mindset

with excellent sales techniques in a high volume environment

. Two years' experience in human resources leading to numerous

recognition awards

. Experience in payroll and benefits, recruiting, event coordination,

conducting interviews at a stock broking company

. Created a health and safety plan as per WSIB to ensure the

organization was in compliance with Ontario Health and Safety Act

. Passionate about human resources and recommended as an excellent

decision maker and problem solver

. Multi-tasking in a fast paced, friendly and ever changing environment

. Working towards CHRP certification

. Proficient in MS OFFICE, MS EXCEL, MS OUTLOOK, MS SUITE and HRIS

RELATED WORK EXPERIENCE

Insurance Advisor (Part time)

October 2014 -

January2015

TD Wealth Management, Edmonton, Alberta

. Advising clients which insurance is the best according to their needs

. Solving their account related queries

. Cross selling company products

. Complying with TD Concept and polices

Customer Service (Team Member)

November 2013 - September 2014

Harvey's, Kitchener, Canada

. Worked in a fast paced environment dealing with a daily flow of

customers

. Providing "Perfect Guest Experience"

. Multi -tasking by taking cash, doing garnish as well as grill

. Going a step forward to make sure every customer leaves with a smile

Human Resource Co-op Intern

January 2014 -

April 2014

Howard Johnson Motels, Kitchener, Ontario

. Identifying current and future staffing requirement

. Assisting HR manager in recruiting, pipelining and sourcing the right

candidate

. Conducting pre-screen interviews and on boarding process for Co-op and

interns

. Contact potential applicants to arrange for interviews

. Coaching and explaining job applicants on employment requirements,

terms and conditions of the employment

. Assisting manager in HR Metrics

. Participating in various recruiting events

. Following up with the managers about the implementations of the

recruiting plans and events

. Composing employment letters including but not limited to: offer

letters, salary increase letters, promotion letters, employment

confirmation letters, business travel letters, HSA letters

. Assisting the HR team planning, organizing, directing, controlling

and evaluating the operations of the Human Resources department

. Conducting reference checks

. Preparing and delivering training sessions on specific

organizational programs relating to policy and procedure, risk

management and health and safety

. Perform other duties as assigned

Recruitment Assistant (Coordinator)

June 2012 - April

2013

Hire Success (Staffing Agency), India

. Recruiting for financial, IT, general labors, and contract as well as

permanent candidates

. Developing strong and long lasting relationship with client as well as

candidates

. Recruiting and selecting candidates thorough job fairs, campus

recruitments and using various job portals

. Creating job advertisements and writing job descriptions, screening

and short listing potential candidates

. Short list suitable candidates and finding suitable candidates using

ATS and other social media sites like Linkedin

. Improving retention of the workforce staff as per the business needs

. Training, coaching and monitoring the team members to get best results

and obtain highest productivity

. Handling employees payroll and benefits program, timesheets and

preparing recruiting statistical reports

. Conducting individual as well as group interviews as well as training

sessions

. Creating offer letters and all other documents required for hiring a

new employee

. Maintaining information like transfers, attendance or absence of the

employees in HRIS as well as SAP and solving employee queries

regarding pay and vacations

. Handling middle and senior level talent positions by conducting

telephone, personal, campus, and walk-in interviews and Conducting

reference checks of new hires

. Ensuring the HR Dept. complies with both Federal and Provincial laws

regarding employee files, terminations, resignations and policies and

procedures

. Facilitating on-board and orientation for new hires briefing

them about company policies standards and ethics

. Drafting reports for recruitment, HR budgets or any requested

documents by Manager

. Entering data in HRIS, maintained personal information of the

employees and other HR records

Recruiter (Administration)

May

2011 -May 2012

Kotak Securities Ltd. Head office (Call Centre broking company), India

. Assisting hiring managers with full cycle recruitment initiatives

including development of job descriptions, posting job ads, pre

screening candidates, and providing short-lists, conducting phone and

in person interviews, conducting background checks, updating companies

database, preparing offers of employment and set up/maintain of

personal files and all other administrative duties

. Screening resumes on job portals, contacting shortlisted candidates,

taking interviews and discussing company policies to the candidates

. Managing payroll of the employees and entering hours or overtimes in

the system

. Assisting in solving administrative as well as any technical issues

. Maintaining and updating files as per requirements as per the firms

policies

. Creating identity cards, documentation of the new hires, as well as

solving all their HR related issues like wage, job description,

benefits, performance appraisal, absenteeism etc

. Conducting meetings and functions, administering relocation process

. Maintaining employee records and files in HRIS

E- Broking Division as Call Centre Agent (Part-time)

April 2009 - April 2011

Kotak Securities Ltd. Head office (Stock Broking Company), India

. Equity and Derivative Dealer

. Working as capital market dealer, Placing Equity order on power trade

on behalf of client

. Handling Queries related to product (Equity, Derivative, Mutual funds)

Demat& Trading account by email as well as calls.

. Handling HNI portfolios, solving account related queries and placing

orders for equities, derivatives, mutual funds and ETF's on behalf of

the clients on phone.

. Coordinating with branch for account related problems of our esteemed

clients.

. Trained in writing professional emails to the clients for account

related information or solving queries.

. Marketing and Updating clients on the newly launched products and

helping them on the procedures to open an account.

. Investigate any blocked, deferred or diverted payments or any other

financial complaints and liaison between the in-house departments to

execute swift resolution.

. Dealing and retaining irate customers through effective communication

skills.

Achievements:

V Awarded the best employee of the month for accurate, fast and prompt

service to the clients.

V Appreciation from clients for solving their complex financial related

queries and helping them understand the service better.

V Responsibility of assisting the new employees on floor to achieve

their targets and attend to customer's queries accurately.

EDUCATION

Post-Graduation Certificate in Human Resource Management

May 2013 -December 2014

Conestoga College, Kitchener, ON

G.P.A - 3.5

.

. Program encompasses all courses required for the education component

required for the education component of Canadian Human Resource

Professional certification

. Developed and implemented health and safety program for Howard Johnson

. Courses include Financial and Managerial Accounting, Organizational

Behavior, Recruitment and Selection, Human Resource Management,

Employment Law, Compensation in Canada, Company/Government benefits

and many other business related courses

Masters in Human Resource Management

April 2009 - April 2011

Mumbai University, India

Bachelors in Commerce, Accounting

May 2004 - May

2009

Mumbai University, India

VOLUNTEER EXPERIENCE (CONESTOGA COLLEGE)

. ENGLISH LANGUAGE STUDIES (ELS) ORIENTATION - helped in setting up the

orientation program, also gave a speech to the new students and took

them on a campus tour

. CANADA DAY - Helped set up the entire event at Conestoga College,

entertained the guests by encouraging them play games, serving them

food and making sure they had fun in the event

. KNOW THE CAMPUS ORIENTATION - Briefing the new students about the

various programs offered by Conestoga College, giving a speech on

"LIFE IN CANADA AND ON- CAMPUS", also assisted in solving students

queries and took them on a campus tour

References available upon request

Contact this candidate