Customer Service Manager
Resume:
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Pnoresstot'tRu PRonle
Landman I Gonsultant I General Manager
Results-focused, multi-tasking manager with strong leadership ability. Broad experience in sales and
service, staff management, operational and project management, and business-to-business sales. Excel
at multiple-department management - with solid record of fiscal success. Maintain excellent rapport with
customers, peers, through effective interpersonaland communication skills.
Core Competencies
r . .
that of
Land Agent Top Performing Right Lead Agent on Large Interstate
to Way Acquisition Agent for
management turns Pipeline Project.
when lines ground to a MarkWest Projects 2011-
stop because others have 201,4inWV, PA OH.
Landowner's saying
"No". I turn "No" to "Yes".
Most can sign the easy
ones, I complete and
finish lines.
PRoressronel ExpeRreHce
Staff TX
CLS Contract Land Sugarland, 2014-Current
Client Energy Transfer Partners L.P. Rover Pipeline Project
SENIOR LANDMAN Michigan
Negotiate survey permission for various types of surveys, land leases and easements to secure Right of
Way for natural gas lines. Site acquisition for Valve sites, Access roads, Curative title work. Document
preparation and execution.
Ml
Martec Land Services Traverse City, 2011-2014
Client MarkWest Energy Partners L.P.
LANDMAN Pennsylvania West Virginia Ohio
Negotiate land leases and easements to secure Right of Way for natural gas lines or utility rights. Site
acquisition for Valve and Compression sites, Access roads, Plant expansions. Curative title work.
Document preparation and execution. Construction restoration,
Western Land Services Ludington, Ml 2011
Client Various
LANDMAN North Dakota Montana
Negotiate land leases and easements to secure Right of Way for Oil, Water and Utilities. Curative title
work. Document preparation and execution.
White Pine Land Companies Traverce City, Ml 2009-2011
Client: Consumers Energy of Michigan (Cross Winds Energy Park)
LANDMAN Michigan
Negotiate land leases and easements to secure wind or utility easements. Curative title work. Document
preparation and execution.
EnwrN Wrnrnrcx o Page 2
. Notary Public STATE of MICHIGAN
. Notary Public STATE of WEST VtRGtNtA
. Notary Public COMMONWEALTH of PENNSyLVANTA
r Real estate license STATE of MICH GAN
Ml
Wlliams Chevrolet, Honda, Kia f Traverse City, 20Og
BODY SHOP DIRECTOR
Consistently high rate of customer satisfaction. Demonstrated strong customer service and interpersonal
skills in motivating workers, building effective teams, working with major insurance companies, and
negotiating with inlurance adjusters. Oversaw shop operations to ensuie quality vehicle repairs within
strict timeframes. Ensured that technicians' and painters'work met insurancb guidelines and company's
Standard Operating Procedure (SOP). Oversaw shop equipment maintenance-and protection; reiniorceO
adherence to safety procedures.
DHI Equipment Sales and Service I Novi, Ml 2008-2009
TERRITORY SALES CONSULTANT
Distributor of capital equipment for automotive and industrial refinishing, manufacturing and repair. Sold
frame repair equipment, measuring systems, and lifts to collision repaTi facilities, auto- dealerships, and
independent repair shops in Michigan's Upper Peninsula and Western Lower peninsula. Researched
product features, emerging market trends, and competitors' offerings to best setect and promote company
products. Participated in company-sponsored meetings to review sales goals and performance, produit
development, and profitability.
r Held presentations and demos; attended trade shows products
dealing with new and technologies.
o Met with potential customers and other consultants at conferences and conventions to -discuss
emerging markets and products.
Gollision Care Body and Paint Genter I Kalkaska, Ml 2004-2A08
OWNER/PRESIDENT
Planned, built, developed, m.anaged state of the art independent repair facility from ground up. Including
but not limited to financing, site planning, legal and managing day to day operitions. -
Sterling Autobody Centers I Detroit, Ml 2003-2004
GENERAL MANAGER
Multi-unit oversight. Managed 2 facilities - up to 45 employees. Annual revenues: $6M+.Held ultimate
accountability for financial performance, staff leadership, and customer service at multiple locations --
plus facility and grounds maintenance, safety, and security. Successfully controlled laboi expenses and
adhered to projected operating budgets
Technology 2000 Body & Paint Gentre I Traverce City, Ml 1997-2003
GENERAL MANAGER
Oversaw shop and financial transactions. Developed budgets and tracked P&L statements. Built solid
relationships with vendors and insurance agents to ensure consistent level of referral business.
Windows Operating Systems; Microsoft Office Products; Estimating Systems; Deater lnvoicing
Systems; Mainframe Applications & Networking
Eoucnrrox
UNIVERSITY of MICHIGAN I Dearborn, Ml: Business Administration Studies
OAKLAND COMMUNITY COLLEGE I Bloomfield Hills, Ml: Business Administration Studies
HENRY FORD COMMUNITY COLLEGE I Dearborn, Ml:Automotive Technology Studies
DALE CARNEGIE
IBM: Computer Operations
LEADE RS H P SYSTE MS CORPORATION : Effective Management
I
POLK PROFESSIONAL SERVICES: Every Customer Counis (EC2)
MADSIF/US DOT: Hazardous Materiats
Pl Predictive lndex - qualified to administer as hiring tool
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