Customer Service Sales

JASON LLOYD COBB

***** ** *** ***, *********, FL 34432

PHONE: 863-***-****; E-MAIL: *********@*****.***

PROFILE

• Dedicated professional with eight years of outstanding performance in the U.S. Military; earning promotions and excelling as a

leader.

• Granted a SECRET security clearance with eligibility for higher access.

• Experienced security specialist participating in the handling of confidential paperwork.

• Well-developed public speaking skills and excellent teacher/trainer; patient and effective when working with a wide range of

personalities.

• Excellent customer-relations background with superb clerical and organizational skills.

• Accountable and ambitious, able to remain focused and productive in challenging situations.

• Successful in learning and comprehending new systems and methods quickly and effectively.

• Commitment to detail in doing the job right the first time and completing all projects.

• Proficient in Windows and Microsoft Software, as well as AutoCad.

• Bilingual: English and conversational Spanish.

SUMMARY OF QUALIFICATIONS

Leadership – Analysis – Security – Accountability – Problem Solving – Planning & Organizing – Training Programs – People Skills and

Common Sense

PROFESSIONAL MILITARY EXPERIENCE

2006 – 2009 U.S. Army National Guard, Carrollton, KY

• Supervisor and professional staff action officer managed worldwide operational deployment requirements and procedures.

• Executed training programs for new soldiers focused on preparation for operational deployments.

• Responsible for project coordination and confidentiality of sensitive personnel information and requirements.

• Consistently completed all assigned taskings with error-free results and routinely ahead of schedule.

2001-2006 U.S. Army Fort Benning, Columbus, GA

• Completed two deployments in Iraq combat zones – battle tested.

• Responsible for technical Fire Direction Computer requirements.

• Line supervisor and task leader.

• Responsible for detainee operations handling numerous insurgents and prisoners.

• Managed registration, processing, and security assessment of newly arrived insurgents and prisoners.

• Managed security requirements and conducted sensitive over-watch duties.

• Provided secured environment for guard personnel in support of interrogations.

• Implemented security rules, regulations, methods, and procedures in accordance with prison policy.

• Provided reliable and positive force protection posture.

• Received specialized training in Emergency Preparedness, Crisis Management, Defensive Techniques, Explosives, Firearms

proficiency, Life Saving Techniques, Leadership, Diversity, and Communication.

CIVILIAN EXPERIENCE

2012 - 2015 Citrus Hills Investment Properties, Hernando, FL

• Served as a representative and liaison, promoting the community, generating leads and initiating sales.

• Addressed customer inquiries, provided guidance and presented information in individual and group settings.

• Prepared, inventoried and maintained various marketing materials, that were used as correspondence and in trade shows.

2011 – 2012 Ceviche Tapas Bar and Grill, Orlando, FL

• Restaurant and Banquet Server dedicated to ensuring customer satisfaction.

• Exceptional interpersonal skills.

• Aptitude for building rapport with a diverse range of customers, managers, and colleagues with a unique talent for problem

resolution.

• Thorough knowledge of menu offerings, including gourmet foods and wines with an expertise in Spanish fine dining.

• Skilled at anticipating, identifying, and fulfilling guest needs.

2009 – 2011 Melini Cucina, Grayson, KY

• Server dedicated to ensuring customer satisfaction.

• Successful multi-tasker, courteous, and professional in fast-paced retail environment.

2007 – 2007 Sears, Ashland, KY

• Appliance salesman.

• Responsible for departmental merchandising and assisting customers.

• Provided outstanding customer service.

1999 – 2000 Telemarketing/Sales/Customer Relations, Clearwater, FL

• Customer sales and retention supervisor.

• Dealt with fast-paced environment in a clerical setting including heavy call volume, personal customer information and

concerns, and finalizing of sales.

EDUCATION

• Ashland Community and Technical College, Ashland, KY, Associate of Arts: 2010 GPA: 3.862

• Ashland Community and Technical College, Ashland, KY, Associate of Applied Science in Computer Aided Drafting and

Design: 2009 GPA: 4.0

AWARDS RECEIVED

• U.S. Army Good Conduct Medal

• Three U.S. Army Commendation Medals and other recognition

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