Human Resources Manager
Resume:
CATALINA G. VIERA
954-***-**** *******@*******.***
SKILLS/ABILITIES
HR Policies & Procedures Ability to work well in a fast-paced environment.
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Excellent Organizational skills.
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Employment Law
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Proficient in Microsoft Office, Word, Excel, Power Point,
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FMLA/ADA/EEO/WC
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Outlook, Visio.
PeopleSoft, Ultipro & ADP HRIS Systems
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Diplomatically resolved employee’s grievances.
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TALEO, SonicRecruit & UltiPro (Applicant
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Able to create relationships with different levels in the
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Tracking Systems)
organization
ADP-Timesaver/ Pay Force/ PayExpert
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BILINGUAL: Fluent in English & Spanish
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Success Factors (Performance Management
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System)
EXPERIENCE
Human Resources Manager COYA Restaurant & Members Club Miami, FL
December 2014- Present
Responsible for the Human Resource function; these functions include but not limited to: strategic planning,
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recruitment, performance management & development, employee relations, employment law, training, and
compensation & benefits, as well as providing administrative support to the department for a brand new
restaurant in Brickell.
Resposible for setting up the Human Resources Departament for the restaurant.
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Developed employee handbook for the location, which includes but no limited time & attendance policy, uniform
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policy, PTO and holiday policy.
Recruited more than 140+ employees for the location.
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Developed and executed trainings such us but not limited: new orientation, safety, and also developed schedule for
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trainings such us wine tasting, food tasting, food glosary, mock service for over 100+ employees.
Handling payroll for the location.
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Human Resources Manager The James Royal Palm Miami Beach, FL
February 2012-November 2014
Pre-Opening Achievements:
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o Reviewed more than 10,000 resumes and assisted with the planning and execution of the talent fair for
more than 1400+ applicants.
o Assisted to create collateral material to recruit more than 300+ employees.
o Work closely with Universities, Schools/Colleges, and Model Agencies to recruit top candidates for the
property.
o Assisted to create platforms (spreadsheets & forms) to support the recruitment process.
o Assisted to determine salary structure for all employees (hourly and management).
On-going:
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o Worked closely with Senior Management to reduce turn over on property.
o Actively promoted the Team Member Opinion Survey achieving 84% participation for 2014.
o Used different websites to post job openings such us: Shift Gig, Miaminewtimes.com, LinkedIn, and
Craigslist to facility recruiting efforts.
o Responsible to create and update Job Descriptions as needed.
o Responsible to pre-screen, interview, and recommend candidates for all departments, search and find
qualified candidates, and offer salary recommendations.
o Recruited J-1 visas Interns for the property, and also worked close with the J-1 recruiters to develop
rotational training program for international interns.
o Created specific training program for the Human Resources Intern (J-1 International Intern).
o Worked closely with managers to develop rotational training program for seasonal interns.
o Worked closely with Quality Assurance & Training Manager to assess trainings needs for the property.
o Accountable for employee safety and reduce Workers’ compensation claims, and also; work closely with the
insurance company to handle W/C claims.
o Handled unemployment claims as needed.
o Managed and resolved employee relations issues. Also, conduct employee investigations as needed.
o Reviewed and approved all disciplinary documentation before presenting to the employees.
o Handled employee terminations as needed.
o Worked closely with broker & corporate to develop annually comprehensive benefits plan for the property.
Also, plan and execute annually open enrollment meetings for benefits.
Constantly creating new initiatives to improve Customer Service Scores for the property.
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Provide support to ensure timely and accurate payroll processing; track overtime, sick, time off, funeral
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leave, jury duty, and bonuses, FMLA.
Responsible for accurate and timely data entry of all hires, transfers, benefits, separations, and
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background checks. Troubleshoot any paperwork irregularities and address them as needed.
Managed employee files, HR files & forms, and maintain confidentiality of all records and issues.
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Worked closely with management to ensure that HR processes are being followed and direct them as
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needed.
Worked closely with the Accounting department to audit benefits bills (health & dental insurance, long
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term and short disability, Deco Bike, Shoes for Crews, Crunch).
Human Resources Tempo Miami Hotel Miami, FL
November 2009-February 2012
Ø Part of the pre- opening team. Assisted to hire more than 60+ employees, exempt and non-exempt for a beautiful
56-hotel room in downtown Miami.
Ø Reported directly to the Corporate Offices meanwhile there was not Human Resources Director on property.
Ø Actively promoted the Employee Engagement Survey achieving 97% participation for 2011 and 100% participation
for 2010.
Ø Prepared, coordinated, and executed new employee orientation, guest service training, and additional hotel
training. Monitor and track employee training attendance.
Ø Developed and executed employee recognition programs. (I.e. Employee of the Month, Manager of the Quarter,
YouRock!).
Human Resources Intern Hilton Fort Lauderdale Beach Resort Fort Lauderdale, FL
May 2009 to August 2009
Provided administrative support to the Human Resources Director, Manager, and Coordinator in the handling of
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over 300 employees in a property with 374 elegant studios and suites.
Workers’ Comp. Claims Assistant Aequicap Ins. Co. Fort Lauderdale, FL
April 2004- February 2008
Handled incoming and outbound calls from insures, claimants, lawyers, providers, fee schedule company and the Florida
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Division of Workers’ Compensation. Filed claimant forms with the Florida Division Workers’ Compensation. Translated
Spanish calls to adjusters. Collaborated with adjusters on the closure of claims. Closely coordinated with supervisors and
managers on various special projects.
Claims Investigator (Promoted)
Ø Gathered and verified information on new auto and workers compensation claims, verified details for accuracy and
entered data into the system. Reviewed records and claimant statements for accuracy on all assigned claims.
VOLUNTEER EXPERIENCE
South Beach Wine and Food Festival Miami, FL
2008
Liaisons between the festival planners and the sponsor, (Atlantis Bahamas) leading up to and during the festival.
EDUCATION
NOVA-SOUTHEASTERN UNIVERSITY Davie, FL
MS in Human Resources Management
FLORIDA INTERNATIONAL UNIVERSITY Miami, FL
Bachelor of Science, Business Administration: Major in Management
Certificate in Hospitality Administration
CONTINUING EDUCATION:
*The Oz Principle
*Currently studying for PHR examination
AWARDS / ASSOCIATIONS
AWARDS: *Manager of the Quarter (Q2) 2013- The James Royal Palm *Employee of the Month 2010- Tempo Miami
ACTIVE MEMBER OF THE FOLLOWING ASSOCIATIONS: *Society for Human Resource Management (SHRM)
*South Florida Hospitality Human Resources Association (Sflahhra)
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