Project Management

Manoj M.Salwe

***********@*****.**.**

*****.*****@***.***

Phone - +91-985*******

Professional Summary

. 7 years 3 months of experience in field of IT with focus on Software

Testing of Mobile and Web based application.

. Testing on Banking, Payments, Health Care and Consumer Mortgage Lending

domains.

. Experienced in leading manual testing and mobile application testing

projects which involved -

o Knowledge of QA principles, testing standards and process to be

followed for quality deliverables.

o Planning the test preparation and execution activities

o Understanding project requirements and planning testing activities

for the team

o Engaged in reviewing, assigning and retesting defects of various

modules within the project.

o Experience in manual testing of Native, Web based and Hybrid

application

o Experience in Software Testing using Manual testing procedure of

mobile applications testing, across all leading platforms like

iOS, Android Phones and Tablets.

o Detailed study of all business requirements, Functional Design

Specification and wireframes related to the project.

o Responsible for extracting tailored reports from ALM (Quality

Center), to help the management in giving progress of the project.

o Identified and initiated process to improve reduction in

duplication of defect.

o Owned and chaired regular defect calls with lead Development, Test

and Operational Teams, and to provide clear minutes and actions.

. Experience of playing a role as a co coordinator with the Dev team and

client for a major functionality of the project

. Have Definition, ownership and management of the Defect Process.

. Analysis and reporting of defect information to assist management with

risk management, process improvement and project management.

. Have guided the testing team as well as the development/engineering

team in quick resolution of the defects.

. Played various roles like Defect Manager, Module Lead, Functional test

analyst for the current project HSBCnet Accessibility and Cross Browser

Testing.

. Hands on experience of accessibility related tools like Jaws and

Sortsite.

. Knowledge of Mobile App testing (Anroid, IOS, Blackberry OS, RIM,

Windows Phones)

. Experience in coordinating testing effort, status reporting to the

management and coordinating with Development team and also testing

activities in agile based project.

. Experience in managing a team of 15 members, with effective man and

time management along with delivery.

. Hands on experience on UAT, SIT, Regression and Agile methodology

testing based projects.

. Managing production support team for over 24 months.

. Received a Star Award in June 2009 for quality performance in a short

span of time.

. Managing the HSBC events management team since past 2 years.

. Conducting SCM and Information Security audits for other projects under

the HSBC BU.

Skills Profile

Technical

Operating System DOS, Windows 9x.

Environment iOS, Android Phones and Tablets, Client/Server

Database SQL

Internet Tools HTML

Languages C

Other Quality Center, TCS Master craft, Manual testing,Vision

Plus, QTP, Regression Testing, CollabNet Teamforge (CTF),

Mobile app testing(Anroid. iOS), Accessibility and

Usability testing.

Functional

Management and Excellent team attitudes, leadership quality, quick

Leadership Skills adaptability to changing

Circumstances, Team management, People Management

Was involved in execution, providing daily status reports

and defect management for Foreclosure project release.

Was involved in requirement analysis, communicating with

the Development team on daily basis, daily team

allocation, defect management and daily status reporting

to the management.

Training and Created presentations for Client

Development Conducted training sessions for team on core

functionalities and system flow in DSP project.

Professional Experience

* Tata Consultancy Services Ltd, Pune ( 23rd July 2014 - Till Date )

> Pfizer Lyrica Mobile Application testing (Phase 1)

July 2014 - Till

Date

Test Lead ( Mobile App Testing)

Pfizer has a leading portfolio of products and medicines that support

wellness and prevention, as well as treatment and cures for diseases

across a broad range of therapeutic areas; and we have an industry-

leading pipeline of promising new products that have the potential to

challenge some of the most feared diseases of our time, like

Alzheimer's disease and cancer.

Pfizer Lyrica is a Health Care Management Application which provides

best guidance on how to engage customers on chronic pain and painful

condition projects and utilize the available resources to

appropriately support these discussions

o Usability and Functional testing focusing on validation of look and

feel along with navigational flows.

. Ananlysis and review of business documents and requirements.

. Involved in preparation of Test Estimates

. Test script execution on Anroid and iOS Phones and Tablets.

. Communicating with the client on regular basis.

. Defect management using TCS Master craft

. Involved in defect raising and reviewing, assigning, retesting and

also interacting with the Dev team on critical defects

. Involved in preparation of daily updates,DSR, WSR, Traceability Metri

and other analysis docments that are required by the Client.

Environment: Hybrid Mobile application

Platform: iOS and Anroid Phones and Tablets

* Capgemini India Pvt Ltd, Pune ( 23rd May 2007 - 14th July 2014 )

> Cross Browser Acceesibility Testing R38 (CBT)

Dec 2013 - July 2014

Team Lead (Testing Team)

HSBCnet Cross Browser Compatibility and Accessibility Testing project

was a first of its kind project where the HSBCnet application's

compatibility was tested across various browsers against W3C

guidelines for browser compatibility and WCAG level AA guidelines for

Accessibility.

The testing approach includes three key activities. These are -

o Accessibility and Functional testing focusing on validation of look and

feel along with navigational flows.

. Ananlysis and review of business documents and requirements.

. Involved in preparation of Test Estimates

. Communicating with the client on regular basis.

. Defect management using ALM(Quality Center)

. Managing a entire Module with over 4000 test cases

. Involved in defect reviewing, assigning, retesting and also

interacting with the Dev team on critical defects

. Involved in preparation of daily updates,DSR, WSR and other analysis

docments that are required by the Client.

. Initiating weekly calls with the Client.

. Involved in all Audit related document preparations and facing the

internal audits

Environment: Web based application

> Global Wealth Incentive Plan (GWIP)

Oct 2013 - Dec 2013

Team Lead (Testing Team)

HSBC's RBWM (Retail Banking Wealth Management) Incentive Framework -

Global Wealth aimed to standardise the incentive framework across all

RBWM roles across the Group. The RBWM framework aims to automate the

Wealth Incentive Framework to minimize operational efficiency,

minimizing operational risks and improve the sales effectiveness in

the front line.

The project was mainly based on the front end application EIM

(Employee Incentive Management) across 9 countries as the scope for

Phase 2 of the projectconsists of the following -

1. Autmation of data feedfor in scope KPI ( Key Process Indicator)

Calculation

2. The Critical requirements identified during Phase 1 to be delivered as

a part of Phase 2

The testing team was mainly involved in the UAT preparation and

execution for the following :

1. Functional( EIM front end) testing

2. Regression( EIM frontend Phase 1 test case moved into Phase 2)

3. Data validation( KPI automation) testing

. Ananlysis and review of business documents and requirements.

. Understanding the application walkthrough calls and knowledge

sharing with the team

. Involved in preparation of Test Estimates

. Co ordinating with the Development team and Bussiness to understand

the GWIP related functionality

. Involved in the entire preparation and execution of UAT test

scenarios and test cases for the project

. Involved in preparation of daily updates,DSR, WSR and other analysis

docments that are required by the Client.

. Initiating weekly calls with the Client.

Environment: Web based application

> Cross Browser Acceesibility Testing R35 and R36 (CBT)

Jan 2013 - Oct 2013

Team Lead (Testing Team)

HSBCnet Cross Browser Compatibility and Accessibility Testing project

was a first of its kind project where the HSBCnet application's

compatibility was tested across various browsers against W3C

guidelines for browser compatibility and WCAG level AA guidelines for

Accessibility.

The testing approach includes three key activities. These are -

o Accessibility and Functional testing focusing on validation of look and

feel along with navigational flows.

. Ananlysis and review of business documents and requirements.

. Involved in preparation of Test Estimates

. Communicating with the client on regular basis.

. Defect management using ALM(Quality Center)

. Managing a entire Module with over 4000 test cases

. Involved in defect reviewing, assigning, retesting and also

interacting with the Dev team on critical defects

. Involved in preparation of daily updates,DSR, WSR and other analysis

docments that are required by the Client.

. Initiating weekly calls with the Client.

. Involved in all Audit related document preparations and facing the

internal audits

Environment: Web based application

Global Service Desk Sampling Project Nov 2012 - Dec 2012

Team Lead HSBC, Capgemini India Pvt. Ltd

Project Description: The purpose of the team is to sample production

data in GSD R6 and R12 based on the priorities listed below and

identify the existence of non-public personal information (NPPI) for

customers and highly restricted or restricted corporate information.

The intent is to provide daily monitoring of the Global Service Desk

applications and identify accidental or intentional placement of

sensitive data in GSD. Once this information is identified, the HSBC

Service Management team will build a process to remove this data

entirely from GSD via archive or deletion procedures or mask the

information in the event that the information needs to remain in the

system.

Responsibilities:

. Ananlysis and review of business documents and requirements.

. Planning and executing the data sampling process

. Managing the team for 5 resources to complete the project within the

target end date

. Recording macros to optimize the repetitive task which helped the team

members with reduced repetitive effort

. Assisting the Project lead in creating the project related documents.

. Involved in all Audit related document preparations and facing the

internal audits

> Cross Browser Acceesibility Testing R32 (CBT) June 2012 - Oct

2012

Team Lead (Testing Team)

HSBCnet Cross Browser Compatibility and Accessibility Testing project

was a first of its kind project where the HSBCnet application's

compatibility was tested across various browsers against W3C

guidelines for browser compatibility and WCAG level AA guidelines for

Accessibility.

The testing approach includes three key activities. These are -

o Sortsite based testing focusing on validating the code level compliance

with browser compatibility guidelines. It also identifies existing

accessibility and usability issues for HSBCnet.

o Functional testing focusing on validation of look and feel along with

navigational flows.

. Ananlysis and review of business documents and requirements.

. Involved in preparation of Test Estimates

. Communicating with the client on regular basis.

. Defect management using ALM(Quality Center)

. Allocating work to the team and to keep a track of the same.

. Conduct Knowledge sharing and Training sessions for the team.

. Sending daily updates,DSR to the Client.

. Initiating weekly calls with the Client.

Environment: Web based application

> CIAO Documentation Simplification Project (DSP) Oct 2011 -

June 2012

Module Lead (Testing Team)

The DSP project is one of the work streams under the One HSBC project

- Complex and International Account Opening.It is therefore a

component part of 4 work streams wich together will improve all

aspects of the on-boarding process of all corporate clients of HSBC.

The Documentation Simplification Project (DSP) aims to address the

shortfalls in the current account opening documentation pack sent out

to customers.

The entire project is based on Adobe LiveCycle and includes

exploratory, Sanity, Regression and Agile testing methodology.

. Ananlysis and review of business documents and requirements.

. Involved in preparation phase and execution of Code Drop 1,Code Drop

2 and Code Drop 3.

. Communicating with the development team on daily basis and reviewing

the change requests.

. Defect management using CollabNet Teamforge (CTF).

. Allocating work to the team and to keep a track of the same.

. Conduct Knowledge sharing and Training sessions for the team.

. Sending daily updates,DSR to the management.

Environment: Adobe LiveCycle.

> MortgagaeServ 10.02 April 2011 - Sept

2011

Sr.Tester

Phase 2 of the Foreclosure Enhancements project builds upon the

functionality and processes initially developed in Phase 1. This phase

was intended to provide systemic functionality and process automation

throughout the entire foreclosure process (i.e. Records, Foreclosure

Review, Affidavit Processing and Foreclosure.

Phase 3 provides systemic functionality and process automation for

enhancements to the Records and Foreclosure Review process implemented

in Phase 2 of this project.

. Analysis of businesss documents

. Analysis of PCR's and provide estimation for the same.

. Conduct Walkthrough on test scenarios and test scripts with the client

. Involved in preparation phase only

. Allocating work to the team and keep a track of the same

. Sending daily updates,DSR to the client

. Conduct knowledge sharing session within the team

Environment: Web based application,SQL database and Mainframe

Global Service Desk Production Support March 2010 - March 2011

Level 1 Production Support Project Lead HSBC, Capgemini India Pvt. Ltd

Responsibilities:

. Was responsible for day-to-day operations including staff supervision,

people and process management, quality and training.

. Interact with the client and customers for their day to day GSD

related queries.

. Successfully completed the HSBC external audits in April 2009.

. Successfully completed the Internal audits in April 2011 conducted by

the Capgemini Internal Audit group

. Monthly invoice verification

. Creation of new tasks for the project.

. Creation of Project Governance Plan.

. Approving service requests created by the users.

. Monthly PCI, SCM and Security audits were also taken care off during

this period.

. Handling escalated calls and provided solutions to customer queries

. Met all Service Level Agreements since inception without a single miss

. Supervised the team in resolving the Level 1 tickets and work orders

and also Level 2 work orders.

. Supervising the GSD Health Check and managing the GSD repository.

. Regular checks on BCP tests and reviews

. Assisted in the Plada related incidents and emails

. Provided training and setting up GSD login ids for all the new team

members

Environment: O/S: Windows

Global Service Desk Production Support April 2009 - March 2010

Level 1 Production Team Lead HSBC, Capgemini India Pvt. Ltd

Responsibilities:

. Was responsible for day-to-day operations including staff supervision,

people and process management, quality and training.

. Had to create the weekly status report and also managed the weekly

shift rosters.

. Interact with the client and customers for their day to day GSD

related queries.

. Successfully completed the HSBC external audits in April 2009.

. Monthly PCI, SCM and Security audits were also taken care off during

this period.

. Generation of quarterly closure reports

. Creation of the SLA metrics on a monthly basis.

. Handling escalated calls and provided solutions to customer queries

. Met all Service Level Agreements since inception without a single miss

. Supervised the team in resolving the Level 1 tickets and work orders

and also Level 2 work orders.

. Supervising the GSD Health Check and managing the GSD repository.

. Regular checks on BCP tests and reviews

. Assisted in the Plada related incidents and emails

. Provided training and setting up GSD login ids for all the new team

members

Environment: O/S: Windows

Global Service Desk Production Support May 2007 - March 2009

Level 1 Production Support Associate HSBC, Capgemini India Pvt. Ltd

Project Description: HSBC needs to manage customer/employee

complaints, service new requests and manage changes. The Global

Service Desk of HSBC (owned by Quality Delivery group) fulfills this

need, using a customized version of Computer Associate's product named

as "UniCenter" tool. Capgemini is involved in Level 1 support of the

Global Service Desk and the associated applications.

Responsibilities:

. Worked as shift in-charge ensuring that the teams' adhere to schedules

and rosters

. Was responsible for resolving the incoming tickets and work orders.

. Performing regular GSD health checks and maintaining the reports in

the repository.

. Resolving the GSD mailbox emails

. Escalation of the unsolved issues to the team lead.

. Assisting the team lead in creating the project related documents.

. Creation and maintenance of the GSD user manual

. Resolving the Level 2 work orders

Environment: O/S: Windows

Summary of Projects

@ Tata Consultancy Services Ltd, Pune

Pfizer Lyrica Mobile Application testing (Phase 1)

Jul 2014 - Till Date

@ Capgemini India Pvt Ltd, Pune

Cross Browser Acceesibility Testing R38 (CBT)

Dec 2013 - Jul 2014

Global Wealth Incentive Plan (GWIP)

Oct 2013 - Dec 2013

Cross Browser Acceesibility Testing R35 and R36 (CBT)

Jan 2013 - Oct 2013

Global Service Desk Sampling Project

Nov 2012 - Dec 2012

Cross Browser Accessibility Testing (CBT)

Jun 2012 - Oct 2012

CIAO Documentation Simplification Project (DSP)

Oct 2011 - Jun 2012

MortgageServ 10.02

Apr 2011 - Sep 2011

Global Service Desk Production Support

May 2007 - Mar 2011

Training and Seminars

. Attended Vision Plus Training

. Completed the LEAP(Leadership Enhancement Action Program) training

facilitated by Capgemini Learning team.

. Member of the event management team and the Capgemini football team.

Certifications

. ISTQB Certified Tester Pune, Maharashtra, 2006

. ITIL Version 3 Certified

Education

. Currently pursuing PGDBA from Symbiosis College of Distance Learning

. Fergusson College Pune, Maharashtra, B.C.S (Bachelor in Computer

Science), 2007

. Higher Secondary Certification (HSC),Pune, Maharashtra, India,

Science,2000

. Secondary School Certification (SSC),Pune, Maharashtra, India, 1998

Professional Organizations

. Tata Consultancy Services Ltd, Pune

. Capgemini India Pvt. Ltd.

Personel Information

. Contact Number - 91-985*******

. Email - *****.*****@***.*** / ***********@*****.**.**

. Date of Birth - 15th June 1982

. Address - H-1/2558, Maharashtra Housing Board, Off Air Port Road,

Yerwada, Pune 411006.

. Passport Number - H8621531

Contact this candidate