Customer Service Representative
Resume:
Angel Harris
Dallas, TX 75252
**********@*****.***
Objectives
Customer Service Representative who maintains a high level of professionalism, patience and efficiency
to minimize customer dissatisfaction and increase customer loyalty.
Experience:
OneExchange 250 E. Arapaho Road Richardson, TX 75081
• Benefit Advisor June2013 – December 2013
• Agent with a history of surpassing customer and employer expectations.
Leverage consultative-sales strengths to identify opportunities,
nurture relationships and close deals.
• Dedicated and tenacious sales expert, with a reputation for consummate
professionalism and exemplary ethics. Remain current on the latest
trends in the industry, with comprehensive knowledge of financial and
insurance products, services and best practices.
• Passionate leader, skilled at building top-performing teams focused on
impeccable service delivery and accountability for goal achievement.
PayFlex 1122 Alma Road, Richardson TX 75081
Customer Service Representative December 2013– February 2013
Collected customer feedback and made process changes to exceed
customer satisfaction goals.
Provided accurate and appropriate information in response to
customer inquiries.
Addressed customer service inquiries in a timely and accurate
fashion.
Built customer loyalty by placing follow-up calls for
customers who report produce issues
Extend Health 250 E. Arapaho Road Richardson, TX 75081
• Benefit Advisor June2013 – December 2013
• Agent with a history of surpassing customer and employer expectations. Leverage consultative-
sales strengths to identify opportunities, nurture relationships and close deals.
• Dedicated and tenacious sales expert, with a reputation for consummate professionalism and
exemplary ethics. Remain current on the latest trends in the industry, with comprehensive
knowledge of financial and insurance products, services and best practices.
• Passionate leader, skilled at building top-performing teams focused on impeccable service
delivery and accountability for goal achievement.
Extend Health
1350 N. Glenville Dr. Richardson, TX 75081
Customer Service Representative August 2012 – December 2012
Collected customer feedback and made process changes to exceed
customer satisfaction goals.
Provided accurate and appropriate information in response to
customer inquiries.
Addressed customer service inquiries in a timely and accurate
fashion.
Built customer loyalty by placing follow-up calls for
customers who report produce issues
Wal-Mart 425 Coit Rd, Plano TX
Cashier November 2006 to
September 2010
Processed an average of 100 transactions every day in a timely
manner.
Answered customer questions and addressed problems and
complaints in person.
Helped customers select products that best fit their personal
needs.
Little Angels Childcare Dallas, TX
Care Giver October 2008 to
March 2010
Organized activities that developed children’s physical,
emotional, and social growth.
Redirected children to encourage safe, positive behavior.
Education:
Marion Abramson New Orleans, La
High School Diploma 2005
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