Customer Service Sales

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Curriculum Vitae

Sunil Kumar Pitti

(BE- Electronics & Power)

Email id: **********@*****.***

Cell: +91-777*******

A highly motivated professional willing to work in a competitive environment creating highly motivated individuals,

towards continuous personal and professional improvement through hard work and the application of knowledge

to add significant value to organizational growth.

Snapshot :

• B.E. Electronics & Power Engineer with over 18 plus years of experience as Sales professional in Industrial

Automation, Office automation /ITES.

• Results focused, customer service oriented, well-organized individual with proven results in project management,

team leadership and client support.

• Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while

fostering cohesive teams in a virtual environment.

• Exceptional communicator focused on building strong relationships with peers and clients.

• Managed Corporate, Private & government accounts on big scale.

Strengths:

Good Knowledge of industrial projects with products & Automation (Turnkey) using Pneumatics, PLC, Servo,

Switchgears,Control Panels,SCADA, Variable Frequency Drives, Electronics Automation Components, Gear

Boxes Selection & Design,Automation System Design, JIT, Assertive Communication, Strong Execution skills,

Customer relationship

Areas of preference:

Marketing, Operations & Automation in Process Control.Automation of Industry on Turnkey,Man

Management,Sales, Plant Operations,Customer Service

ACADEMICS:

Management Qualification (MBA):

MBA -Marketing from, IMTR Institute of business management through their distance-learning program

Professional qualification (BE-Electronics & Power):

BE Electronics & Power from University of Amravati in July 1993, with 78.67% marks and my achievements were

as follows:

2

a. rd

3 rank in Amravati University.

b. Participated in Cricket at college level, Amravati University.

c. Played at Interuniversity level

H.S,C.:Passed my 12th class exam from Pune University in June 1989, with 84.76% marks.

S.S,C.:Passed my 10th class exam from Pune University in June 1987, with 82.00% marks

Professional Experience (19 Years):

• Pinnacle Hi-Tech Engineers Pvt. Limited as Director (Marketing): (Dec’09~Sep-14)

• Authorized Sales Promotion Agent & Service Partner Xerox India Limited: (April ‘00~Dec’09)

• Channel Partner HCL Infosystems limited (April 04 – Dec 09)

• Location In charge at Xerox India Limited: (Nov 94 – March 00)

Experience Details:

Pinnacle Hi-Tech Engineers Pvt. Limited:

Worked as Director (Marketing-Automation): (Dec’09 -25 Sep 2014)

About the Company: Pinnacle Hi-Tech Engineers Pvt. Limited, is Automation Component Suppliers with

Dealerships of World Renowned Festo (Germany), OMRON (Japan), Bonfiglioli (Italy) & Gates (India), subsidiary

of Gates America. Turnover of Company is 50 Million INR.

Job responsibility:

Job involves Providing Automation & process Automation solutions to customers in co-ordination with Festo.

Providing Second level support & complete turnkey solutions to customer in Process Automation.

Responsible for overall Productivity in Marketing of Automation, Automation Products &

Operations.

Organizing & planning visits at customer place to study process.

Conducting Presentation with awareness to customer on as is state / the desired state with

current technology with T.C.O. & breakeven time.

Organizing Presentation on Current technology trends in sync with FESTO.

3

Organizing & planning Expotainer VAN at Customer belt demonstrating benchmark technology

trends with DEMO SPM’s & new Automation Components in VAN.

Planning Marketing Strategy/new products introduction in Automation.

Setup, implement & co-ordinate all Marketing Strategies through Setup workshop, Practical On

Field Demonstration & Morning meetings with evening Con-Call to improve productivity & Achieve Targets.

Responsible for Gross Margins, High Margin Product Promotion & Team retention.

Organizing training & orientation with conscious focus on discipline & deliverables.

Tools Used:

• Go To Market Strategy

• Leading by example.

Documentation to ensure that processes are followed strictly.

Promote employee morale, good working standard, & maximum effectiveness

• Maintain good discipline and hygienic environment at Office.

• Implementing the Suggestion scheme linked with Rewards & Recognition.

• Identification of training needs to Team Leaders & Team members.

“We are the people who actually Sell the Concept and are responsible Customer Satisfaction & long term

Retention”.

Xerox India Limited

Sales Promotion Agent:

• Sales Promotion Agent (SPA) in Year 2000.

• Responsible for Aurangabad region for Xerox Range of Products.

• Relationship and development of New Customer relationship from Market.

• Benchmarking & best practices through various continuous improvement programs

• Adhering safety standards - related product safety, human safety and equipment safety etc. adhering to TS

standards

• Development activities for Marketing, Sales Productivity, Consumable cost, Productivity Improvement with

Service Team.

Achievements:

First Color champion Of India with Sales of 24 Multicolor Machines in a single month December 2008.The

record still unbeaten with Aurangabad being highest Single City of Xerox Multicolor Machines.

Color Champion Of India with Sales of India’s first IGEN 4 in 2009 with fierce competition from World

Market leaders HP Indigo, Heidelberg, Mitsubishi etc. Machine Value Of 3.5 Crore INR Single Order.

4

Won the prestigious BSNL Tender worth 30 L against fierce competition from companies like CMC, CMS

and New-Gen.

The only Grand Slam Achiever for 5 consecutive years for Target Achievement.

Increased Xerox Market Share in Aurangabad from 33% to 87%.

Xerox India Limited

Authorized Service Partner:

• Responsible for Service for entire Aurangabad region.

• Customer Satisfaction was the topmost priority of Company.

• Aurangabad was No.1 in Branch for Customer Satisfaction.

• Launched Self Managed Work group (SMWG) amongst Service & Sales team.

• Strong focus on Quality Audits & Quality Parameters with review mechanism.

• Shown 200% increase in service revenue

• Have been awarded as the best performer of the quarter many times.

• Managing Xerox Office operations at Aurangabad for Xerox PSG Products.

Achievements:

• Top Performer of Pune Branch SSP in 2006.

• Rewarded as STAR PERFORMER for Reducing Service Cost from

10.7 % to 6 %.

• Successfully implemented Quality Improvement Process (QIP).

• Grand Slammer twice for The Top Performer of Branch with

Foreign Trip. .

• Improved productivity by 20% on clutch assembly line

• Implementation of TPM

Xerox Location Service In charge -Aurangabad:

• Started Career as Customer Engineer at Modi Xerox Limited Pune in 1994.

• Core responsibility was the Customer Service for the allocated area.

• Became Senior Customer engineer in 1996.

• Became Self Managed Work group (SMWG) Coordinator in 1997.

• Transferred to Aurangabad as Location Service in-charge in 1999.

5

• Became OSA in 2000.

• Handling additional responsibility of completing the New Installations for the Pune Region and collection

of the revenue again for the Pune Region.

• Selected as YOUNG TALENT (YT) in Xerox India “Pune Tycoons” Group

Personal details:

Father’s Name: Mr. Rameshchandra Pitti

Permanent Address: A-202, Khinvasara Woods,Khinvasara Park,Ulkanagari,

Aurangabad,Maharashtra -431005

12th April 1972

DOB:

Sex: Male.

Nationality: Indian.

Marital status: Married.

Hobbies: Playing cricket, watching cricket & lawn tennis

Contact this candidate