Customer Service Maintenance
Resume:
PAMELA J. TEDDER
Chesapeake, VA 23321
******.******@*****.***
HIGHLIGHTS OF QUALIFICATIONS
• US Navy Mechanic and Electrician with over four years of experience
• Experienced in intermediate level maintenance of mechanical and electrical systems
• Able to troubleshoot electrical components, controls and instrumentals; upon induction
also experienced in modifying, fabricating and performing repairs
• Ability to read and interpret maintenance manuals, service bulletins, and other
specifications to determine the feasibility and method of repairing or replacing
malfunctioning or damaged components
• Experienced in the maintenance of preventative and corrective maintenance records
including the documentation and tracking of parts and materials used
• Proficient in the use of Microsoft Office programs and other proprietary software
• Military work ethic, loyalty, and dedication with a proven record of performance
• Certified Lean/Six Sigma Yellow Belt
• Active SECRET Security clearance, last updated 2010
PROFESSIONAL EXPERIENCE
Epsilon, Norfolk Naval Shipyard, Portsmouth, VA, Fire Watch, Sept 2013 - Present
• Presently employed as Fire Watch on board US Navy submarines during dry dock
repairs.
• Duties include inspection and monitoring of hot work areas in classified work
spaces during major overhaul and repair projects.
FRCMA Oceana, Virginia Beach, VA, Aviation Electrician, March 2010 – June 2012
• Performed scheduled and unscheduled maintenance on various flight control,
landing gear, anti-icing, flight, and other indicating and warning systems, automatic flight
controls, stabilization systems, and aircraft compass systems to maintain an excess
amount of pool items to support and maintain mission readiness around the world.
• Test electrical systems using equipment such as multi-meters, meggers, and
ammeters.
• Troubleshoot faulty flight systems, components, and circuitry to identify problems
and initiate action to commence repairs.
• Maintained the work center tool control program, responsible for over 13 tool
containers ensuring the accuracy of instant inventory and accountability.
• Commended for outstanding performance by Quality Assurance during quarterly
audits.
• Coordinated work center training on performance of maintenance, daily tasks,
duties and general military training for over 7+ personnel ensuring 100% accountability
of required annual training.
CNATTU Pensacola, FL, Aviation Electrician Student/Mentor, Oct 2010 – March 2010
• Completed training on aircraft electrical, instrument, and navigational systems.
Covering aircraft wiring lighting circuits, troubleshooting electric circuits, solid-state
electronics, voltage regulators, power distribution systems, ignition system, fuel quality
systems, and aircraft instruments.
• Trained in theory of electronics, and the use of electronic test equipment.
• Coordinated study sessions for 20+ classmates.
• Mentored over 10 newly arrived personnel to aid in transition to military life.
FRCMA OCEANA, Virginia Beach, VA, Aviation Mechanic, Oct 2010 – April 2007
• Disassembled and assembled F/A -18E/F, aircraft engines for scheduled and unscheduled
maintenance to sustain pool items to support and maintain mission readiness worldwide.
• Performed engine performance measurements, adjust engine parameters, inspect engine
and engine components, inspect, replace and rig components of engine power control
systems, and conduct corrosion control inspections.
Target, FLINT, MI, Customer Service Desk, Aug 2004 – March 2007
• Assisted customers with returns, product concerns, and complaints.
• Assisted in the management of cashiers breaks, vendor displays and placement,
employee disputes and customer care.
US NAVY TRAINING AND EDUCATION
• Aviation Machinist Mate
• Aviation Machinist Mate Turboprop Fundamentals
• F/A 18 E/F Power plants and Related Systems
• Aviation Electrician’s Mate
• Lean/Six Sigma Yellow Belt
• Electrical Engineering specializing in Mechatronics ECPI Virginia Beach, VA
(Estimated Completion April 2015)
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