Management Quality
Resume:
Eric McGregor
Quality Assurance Engineer/PMO - Technicolor (CDI)
Danville, IN
*************@*****.*** - 812-***-****
• 10 years of experience as a ASQ Certified Lead Internal Auditor (ISO 9001, TL9000, ISO17025)
• Domestic and International (China, France, Mexico) auditing experience
• Domestic and International travel to internal and customer sites
• Quality Management Systems experience including creation, review, and approval of worldwide processes
and procedures for both QA and Product Development
• Experience in Early to Market Methodology (Phases 0-6) for both Quality and Development for Satellite Set
Top Boxes and Cable Modems across several providers
• Quality Management System planning including QA (worldwide) and Development (local) Quality
Improvement Planning, internal audit schedules, and supplier evaluation
• Calibration audits and Corrective Action at both the local and worldwide levels
• Experience in quality methodologies such as: TPS, 8D, 5 Why, PDCA
• Coordination and executive distribution of worldwide KPI information
• Supplier qualification, selection, and evaluation
• Extensive Corrective/Preventive Action evaluation, verification, and closure
• Project Risk analysis and mitigation
• R&D Site Project Management Officer
• SAP and various inventory control system experience
• MS Office proficiency including: MS Project, MS Excel, MS PowerPoint, MS Word, MS Access
WORK EXPERIENCE
Quality Assurance Engineer/PMO
Technicolor (CDI) - Indianapolis, IN - July 2007 to Present
Standards Compliance:
ISO 9001:2008, TL 9000, ISO 17025
Quality Management Systems Coordination, with both Indianapolis and worldwide responsibilities including:
• ISO 9001:2008 Lead Internal Auditor - Conducted audits in U.S, Europe, China
• Management of ISO 9001:2008 Internal Audit Schedule
• Interface with R&D departments across worldwide business units on ISO 9001:2008 calibration activities
• ISO 9001:2008 Corrective Action Report Activities
o Work with owners to define and resolve actions
o Verification of action completion and effectiveness
o Reporting and trend analysis of Corrective Actions Worldwide
• Worldwide coordination for ISO 9001:2008 and TL9000 certification readiness including:
o Planning - Worldwide and site departmental activities
o Preparation - Worldwide and site activity scheduling
o Organization - Worldwide and site resource allocation
o Training – Training materials creation and presentation, training, and templates to be used worldwide
• ISO 9001:2008 and TL9000 process mapping and procedure creation and updates for both QMS and
worldwide departmental activities including
o ETM, Program/Project management, R&D, Operations, and Quality departments
Key Process Indicators:
• Monthly Process Booklet responsibilities:
o Coordination and executive distribution of worldwide KPI information including:
Product Quality Data such as: Failure Rate, On Time Delivery, Supplier Evaluation,
Early to Market Phase/Milestone delivery
o Collection and creation of local Indianapolis KPI’s regarding ISO 9001:2008 Corrective Actions and Problem
Report resolution.
TL9000 required measurements:
• Monthly collection and creation of certification dependent Quest product measurements from all TL9000
certified sites worldwide
• Measurements include:
o Problem Report Fix Response Time (FRT)
o Field Replaceable Unit Returns (FR)
o Software Fix Quality Measurements (SFQ)
ClearQuest - System development and tracking:
• Project Leader for Worldwide Quality Issues Ticket system including:
o Requirements Identification
o System Testing
o Training Materials
o Worldwide System Training
• Design and Development of worldwide problem tracking systems including:
o Corrective Action System
o Preventive Action System
o Management Review Actions
o Customer Satisfaction Actions
• ClearQuest Design and Development activities include:
o Initial Requirement collection from Quality worldwide
o Requirements management and traceability
o System Design
o System Development
o System Testing
o System Documentation
o Training Materials development
o Worldwide user training
o Pilot system modification based on lessons learned
o Management and departmental query identification and creation
o Reporting and trend analysis
Docsis Cable/Voice Modem Testing:
Testing Responsibilities:
Customer facing issue resolution
• Identification, documentation, and resolution of defects through internal and external customer defect tracking
systems
• Assisting external customer (on-site) to work through issues and defects while coordinating with internal staff
throughout issue/defect resolution
• Customer Requirement verification through review and testing
Testing Methodology:
• Secure Network Firmware Download
• Performance Testing
• Unit Testing
• Sanity Testing
• Regression Testing
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