Customer Service Representative
Resume:
HEATHER L BROADSWORD
Litchfield, OH 44253
********@*****.***
OBJECTIVE: To obtain a position that provides career growth and stability
QUALIFICATIONS:
.Key Account Management .New Market Development
.Account/Customer Retention .Team Building Leadership/Monthly Staff
Reviews
.Training .Sales
.Office Management .Accounts Payable / Receivable
.Staff Scheduling .Payroll / ADP Portal
PROFESSIONAL EXPERIENCE:
Corporate Settlement Solutions
April 2011 - February 2015
Valuation Services Supervisor
Direct supervision of the coordinator staff (6 coordinators) to ensure
department coverage, policies and procedures are adhered to, and serving as
subject matter expert in department product procedures, training, fielding
questions and assisting others, while providing support to the Valuation
Manager.
Mortgage Information Services, Inc.
October 2009 - February 2011
Appraiser Coordinator
Assigning appraisal orders, following orders through to completion, and
providing timely communication to all concerned parties to meet or exceed
established turn time and service level agreements. Additionally, helped
recruit new appraisal partners for inclusion to panel.
Homesite Home Insurance
June 2008 - May 2009
Customer Service Representative
Answer incoming calls regarding coverage, payment processing, amendments
Acxiom
September 2006 - June 2008
Customer Fulfillment Specialist
Responsible for processing customer orders and insure orders are complete
and accurate before being shipped. This involves in-depth attention to
detail at every step of the quality assurance process. Duties include:
.Prepare and execute orders according to product and customer requirements.
.Ensure orders are complete and accurate, before shipment.
.Research and resolve any process issues according to customer
specifications .Complete final validation of all aspects of an order before
shipment.
.Verify previous employment and education on the customer's applicant.
.Research applicant information using internet resources.
.Assist in other areas as needed.
EDUCATION:
Graduated from GlenOak High School
Stark State College
Canton City Schools Practical Nursing Program
Licensed by State of Ohio - Property and Casualty Insurance to 12/31/2006
COMPUTER SKILLS:
Microsoft Access - Microsoft Excel- Microsoft Outlook
Microsoft Word - EBay - Turbo Lister - Paypal
QuickBooks Certified in Invoicing / Receivables
*References available upon request
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