Customer Service Manager

Dani Brewer

Human Resources - Ohio Branch Manager

Township of Liberty, OH

**********@*****.*** - 513-***-****

To obtain a challenging position within a growing company which requires responsibility and enthusiasm as

well as excellent customer service skills.

WORK EXPERIENCE

OHIO BRANCH MANAGER/HUMAN RESOURCES

CULY UTILITIES - Middletown, OH - November 2012 to Present

HUMAN RESOURCES

This position carries out responsibilities in benefits administration, employee relations, training, performance

management, onboarding, policy implementation, exit interviews, disputes, recruitment, affirmative action and

employment law compliance.

V.P/SALES/CUSTOMER SERVICE

EDM SLATE, TILE & COPPER, LLC - Liberty Townshp, OH - October 2000 to 2012

Worked with clients to determine what work was done vs what work was needed. Worked from blue prints

to put estimates together. Recruited and trained new employees. Internal and external customer service,

Human Resources, company correspondence, purchasing, A/R, A/P and payroll. Also worked on site repairing/

replacing slate and tile, installing and soldering copper flat lock panels. Installed copper standing seam roofing

as well as copper box gutters and hanging gutters. Was involved in fabrication of copper panels, standing

seam, box gutters, half round gutters, OG gutters. I performed the quality control on each and every job to

create punch out list and then bill.

SHOP FOREMAN/OFFICE MANAGER

MAACO AUTO PAINTING - Forest Park, OH - June 1997 to September 2000

Responsibilities included inside and outside sales, customer service (both internal and external), Human

Resources, organizing shop schedule with regards to vehicles as well as staffing, company correspondence,

constructing spreadsheets, billing, tracking purchase orders, auditing expense reports, A/R, A/P and payroll.

When needed I assisted in the shop, sanding & masking cars.

CONSTRUCTION MANAGER

BOSTON MARKET, INC - Kenwood, OH - March 1993 to June 1997

Coordinated and managed construction of twenty-seven Boston Market stores while coordinating an extensive

retrofit program of forty-five existing Boston Market stores. Responsibilities included ordering and expediting all

owner supplied items, communicating with all vendors and Contractors to install proper and timely installation

of all supplied items such as kitchen equipment, signage, POS, millwork and HVAC.

ACCOUNT ADMINISTRATOR

HAMILTON FIXTURE, INC - Hamilton, OH - June 1991 to March 1993

Duties included data entry, invoicing, filing, constructing spreadsheets and tracking sales. Worked directly

with customers to establish a floor plan, layout and coordinate the in store shipping dates for fixtures with

production.

COMPUTER SKILLS

Word 6.0

Excel 6.0

Lotus 1-2-3 (WYSIWYG)

Windows 95

Windows 98

Lawson Accounting Program

Lotus Notes

Access

Power Point

Quicken

Peachtree

Foundation

EDUCATION

Some College in Early Childhood Development

University of Cincinnati - Clifton, OH

1987 to 1989

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