Customer relation, assisting patients in professional way
Resume:
LIRIO B. ANGELES
E : ****************@*****.***
Mobil : +971 056-*******
e
UAE – Abu Dhabi
2
Career
summary : Over 9 years Experience in Administration and customer services.
I aim to work with progressive organization in key position to assist management to
&
implement work strategies; achieving organizational goals add a value to my
Objective workplace and my team.
s
Academic : Bachelor Degree of Secondary Education - Major in Chemistry – 2004
Nueva Ecija University of Science & Technology Cabanatuan City, Philippines
Backgrou
nd
Certificat : 2003
•
How to be Teacher/ Trainer
2004
•
es and Presentation and negotiation basics
2007
•
Training ICDL ALKHAWARIZMY- ABU DHABI- UAE
Sales Techniques and Customer satisfaction – YAS 2008
•
Perfumes 2008
• Effective Customer Services - YAS Perfumes 2008
• Communication Skill - YAS Perfumes 2008
• Effective leadership - YAS Perfumes 2009 / 2010
• Solving problem and customers’ satisfaction - YAS 2013
Perfumes 2014
• Presentation Skills - AADC
• How to deal with Angry customer / Patient - AADC
Software : Ms Office” word-excel-access-power points- outlook”
Soft dent kodak “Dental Software”
and
R4 kodak “Dental Software”
Computer
Oasys “Dental Software
Analytical thinking & Strategic planning : ability to understand
the organizations’ culture, market strengths and weaknesses as
compared to competitors,identify the accurate information needed
to clarify a situations, seeks the perspective of everyone and
knowledgeable involved in a situation,build scenarios and identify
two or more alternatives,carefully weighs the priority of things to be
done.
Team work & Motivation: Always act as team player, identifies
morale problems, gives talks or presentations that energize Staff,
encourages individuals and groups to set and achieve their own goals
consistent with the business goals, building collaborative
Core relationships and promotes cooperation with other work units by
Competencies adopting client orientation methodology.
Leadership and management: Ensures that employees
understand how their work relates to the organization' mission,
demonstrate skill and support others' ideas and proposals, reinforces
team members for their contributions, provides assistance to others
when they need it, assists people to learn, to work together as a
team, effectively handle several problems or tasks at once, feels
and see the merits of perspectives, ability to achieve effectively
under pressure.
3
Communication: communicate effectively with all level of
employees,managers and board and exchange feedback, shares
ideas and information with others, listens attentively to people's
ideas and concerns, makes others feel comfortable by responding to
what they say, focus on corporate behavior and company ethics .
Employment History :
Receptionist and Insurance July 2010- present
Administrator UAE – Abu Dhabi
Advanced American Dental
Center
AADC is the largest and most prestigious dental clinic in UAE with five branches,
more than 120 employees with the highest technology and qualified doctors and
staff in Gulf.
• Acted as communication link for the patients that are visiting the dental clinic.
• Assisted the patients in providing information about the clinic timings and
making appointments with the dentist and the hygienist.
• Performed as first points of contact for the clients and patients who are visiting
the clinic for treatments.
• Greeted the patients and received them in a positive manner.
• Interacted with the clients and patients in a very friendly manner.
Key
• Received calls on behalf of the dentists.
Responsibili
• Sorted customer queries and confusions through call and emails.
ties
• Perform administrative duties whenever required.
• Documented customer records in the databases as long with the payment
received and the treatments conducted.
• Scheduling appointments, verifying insurances, filing insurance claims, medical
billings, creating new files, pulling files, documenting files, copying documents
and faxing.
• Running end-of-day and end-of-month reports and doing daily deposits.
• Responsible for British Embassy and British counsels Insurance and U.S. Military
employee SOS Tricare Insurance
Branch Supervisor – Emirates Jan 2008 – July 2010
Palace Hotel UAE – Abu Dhabi
YAS the Royal Name of Perfumes
Key YAS the Royal Name of Perfumes is leading Cosmetics Retail LLC, their prestigious
business in UAE, KSA, Oman and Bahrain – almost 40 branches in ME.
Responsibili
www.yasperfumes.com
ties
• Responsible for branch target achievement and contribute the company goals
and enhancing company image.
• Support and build excellent relationship with hotel management and our
company.
• Prepare weekly & monthly studies and statistics about the market trend, items
improvement, more moving items & slow moving items, Prepare and maintain
monthly customer Data base.
• Conduct all the administration work in the branch such as maintenance,
security, electricity-fax-scanner-computer-printer-visa machine-shop key –
opening and closing time, cleaning and display and billing and mange the petty
cash.
• Train the new staff and teach product knowledge, customer services and sales
techniques.
• Preparing weekly requisition orders based on actual branch needs and directs it
4
to sales manager.
• Insure staff observance in general appearance and uniform and implement the
company P&P.
• Responsible to teach, train and orient the new staff for rules & management
instructions regarding the internal company policies and procedures.
• Prepare monthly attendance sheet and all related documents and forward to Hr
department.
• Spot on slow moving items and improve the sales for these items.
• Monitor and conducts manual and system invoices using scanner exclusively for
system access.
• Periodical inventory “daily-weekly-monthly-and quarterly”
• Highly and presentable dealing with the customer and enhance our customer
loyalty.
• Suggest selection that meet customer’s needs and emphasize on selling points
of article such as quality.
• Recommend and advice of other available products up sell.
• Ensure that products on display, tidy, clean and attractive to the customer.
• Solve and problem with customer to get the maximum satisfaction with the
company products and services.
Receptionist and CRO
Al Diar Capital Hotel Dec 2006 – Jan 2008
Abu Dhabi – UAE
Al Diar Capital Hotel,managed for & on behalf of Abu Dhabi National Hotels considered
as the most charming 3*** hotel in Abu Dhabi
• Welcome the quest with greeting and professional fresh smile.
• Guide and advice the customers regarding their needs and the hotel facilities.
Ke • Answering telephone calls, providing information, taking relaying messages,
y diverting calls to concerned personnel.
Responsib • Deal with customers complain and solve any related problem to my section and
help other sections in solving problems.
ilities
• Focus in the customer satisfaction and loyalty.
•
Quality Control
Administrator April 2005 – Nov 2005
Shinei Metchatronics Philippines
Phillipines Inc.
Sister company of SAMSUNG Group and one of the leading company in Japan and
Philippines in electronic
• Asses the usefulness of pre-developed application packages and adapt to a user
environment Develop, documents and revise system design procedures, test
Ke procedure, and quality standards.
y • Recommend new equipment or soft ware packages.
Responsib • Specify in input accessed, and put accessed plan the distribution and use of the
ilities result by the system.
• Confirm the management agreement for system standards
5
Teacher
Bongabon National High Nov 2004 – Mar 2005
school Philippines
Bongabon national high school is professional and high quality education provider in
Philippines serve more than 50years.
• Prepare lesson plan, materials for demonstration, tutorial and assist children
individually.
• Reinforce learning by students.
Key
• Supervise them inside classrooms, school yards or outside education trip.
Responsib • Distribute teaching materials, such as, text book, paper works, homework and
ilities activities
• Grade the individual activities, homework, and test and compute all the results
and record of all activities.
• Prepare the summary of grades for each grading and the final remarks for closing
year.
Languages Tagalog : Mother Tongue
English : Fluent
Arabic : Fair
Spanish : Fair
Date of Birth Personal Data 16, 1980
November
Nationality Filipino
Marital Statues Married
Visa Statues Employment
Salary and Benefits : TBD
Can Join within 30 days
Contact this candidate