Customer Service Sales

Keri Gass

***** *** ***** ***

Houston, TX *****

832-***-**** ***.****@*********.***

Administrative

Experience

. Effectively organized, created, implemented programs to streamline

operations

. Increased sales and productivity while performing in a fast paced

environment

. Prioritized & Organized workloads to comply with strict guidelines

. Obtained, maintained and negotiated contracts with various types of

vendors

. Trained & Supported staff on Products, Legal & Regulatory, Sales

. Developed accreditation program - produced forms & manual

. Established & maintained strong relationships with staff,

management, External groups, Customers

Summary of Qualifications /

Skills

. Enthusiastic & creative leader

. Work well in fast paced environment

. Demonstrated ability to achieve objectives within strict guidelines

. Excellent organizational and professional communication skills

. Solid skills in improving productivity & efficiency

. Microsoft Office - Word, Excel, Outlook, PowerPoint

Work

Experience

Paradigm Medical Administrative/ Co-Owner

1996 - August 2014

Contract Administration: Obtained and managed all aspects of

contracts with insurance companies creating new revenue source for

company, Ensured pricing & terms correct at renewal

Purchasing: Negotiated pricing, Managed purchase orders, matched

invoices, internal auditing

Sales: Developed, implemented, trained and monitored sales staff on

several programs to increase sales, Identified & acquired new lead

sources, Produced all marketing materials

Licensing & Accreditation: Developed & implemented accreditation

program, HIPAA program development and implementation, trained staff

on protocol, maintained state and federal licensing

Billing: Claim follow-up, billing audits, reconciled invoices with

payments, receivables & payables

Customer Service: Detailed patient and referral communication,

intake, retention, insurance verification and determined eligibility

for services working with insurers and lead sources

Pioneer Tour & Travel Office Manager/ Tour Liaison

1988-1996

Solely responsible for running office while owners were out on tour

with customers

Improved profits by negotiating lower prices for hotels, attractions,

rooms and meals

Designed, setup trips for 45 to 100 senior adults

Served as tour escort on trips, Sold tours to group leaders

Education

BBA-Major Management, Minor in Purchasing

May 2000

University of Houston Downtown

Graduated Cum Laude

Volunteer Work: Elementary youth coach 5 years, Junior Achievement,

Elementary volunteer for Foundry Church

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