TAJINDER SINGH, PMP
E-mail: ******@*****.***
ca.linkedin.com/in/tajndr
Cell: 647-***-****
PMP certified Project Manager with ten years experience in project
management, delivery management, account management, process consulting,
business development and managing multi-cultural and multi-location
technical and business teams. Good team player with international exposure,
having worked in the US, UK, Canada and India, successfully delivering
projects within time, scope and budget under Global Delivery Model.
KEY SKILLS & ACHIEVEMENTS
. Good understanding of Project Management Life Cycle and Software
Development Life Cycle
. End-to-end management of projects from initiation to closure
. Adept at project scope definition, cost-benefits analysis, writing
business cases, project charter and business requirements
. Adept at integrating multiple stakeholders to ensure successful
execution of project through all stages of SDLC including
requirements, design, build, testing, deployment and post
implementation verifications and support
. Successfully managed project estimates, budgets, forecasts, risks,
issues and communication for small, medium and large projects
. Adept at status reporting and steering committee meetings
. Good exposure to vendor management, sourcing, selection and contract
negotiations
. Good planning, prioritizing, organizing and execution skills
. Excellent delivery, resource and diversity management skills in onsite-
offshore delivery model
. Good exposure to training and development of project and business user
teams
. Expert at using MS Project, MS Office Suite (Word, Excel, PowerPoint),
Visio, SharePoint, Outlook, Lotus Notes, HP QC/ ALM
. Good knowledge of Databases, SQL, Business Analysis, Quality
Assurance, Change Management, Release Management, Data Migration, JCLs
and jobs scheduling concepts
CAREER SUMMARY
Tata Consultancy Services - July 1999 - Dec 2014
KEY PROJECTS
Project: RBSS QA (Dec 2013 - Nov 2014)
Role: Project Manager Client: CIBC (Toronto, Canada)
Achievements:
. Successful testing of multiple applications in Remote Banking and
Shared Services area
. Coordinated the efforts of TCS onsite team and offshore teams and
integrated with various application teams to ensure successful testing
of applications.
. Ensured timely delivery of estimates, test plans, testing schedules
and test execution reports for multiple projects
. Successfully managed risks, issues, action items and project
communication including regular status reporting to all stakeholders
and senior management
. Efficiently planned, assigned and trained resources at onsite and
offshore based on project needs
. Introduced monthly tracking of key metrics to improve productivity of
testing efforts
Project: DataStage (ETL) jobs migration from DS 8.1 to DS 8.5 (Jun 2013 -
Oct 2013)
Role: Project Manager Client: Royal Bank of Canada (Toronto, Canada)
Achievements:
. Successfully migrated more than a hundred DataStage 8.1 jobs in
Windows environment to DataStage 8.5 in Linux environment along with
the associated JCLs
. Successfully executed all project phases including requirements
definition, analysis and updates to jobs, Unit testing, Integration
testing with upstream/ downstream applications, UAT and implementation
of the jobs in the new environment
. Effective coordination of onsite and offshore resources, groups like
DataStage Admin, Jobs Scheduling, Change Management, QA and other
stakeholders
. Managed project schedule in MS Project, project risks, issues,
communication, Activity Records for Change Management, production
implementation and Post-Implementation Verification
Project: Migration of Securities Pricing application from MS Access (Dec
2012 - May 2013)
Role: Project Manager Client: Royal Bank of Canada (Toronto, Canada)
Achievements:
. Definition of project charter, scope and requirements with the
objective of migrating business logic from MS Access databases to bank
standard MS .Net and SQL Server platform.
. Development of a prototype to help with scope definition and
estimation
Project: Total Cost of Ownership (TCO) (Jan 2011 - Nov 2012)
Role: Project Manager Client: Royal Bank of Canada (Toronto, Canada)
Achievements:
. Successfully developed and deployed a web-based application using MS
.Net and SQL Server for T&O Finance to streamline the monthly
chargeout process for all IT costs for the bank. The application
aggregates all IT costs, computes capitalization and depreciation and
distributes the net cost to the destination transits using defined
business rules and cost allocation model.
. End-to-end execution of design, development, QA (Functional testing,
Performance/ Volume testing, Integration testing), User Acceptance
Testing and production deployment of the solution using RBC's PMF
framework
. Successfully worked with a team of onsite and offshore resources
during implementation of the solution and de-commissioning of the
existing MS Access computing environment
. Effectively coordinated/ integrated with other stakeholders like MIS,
SAP, GTO Reporting, SQL Server Consolidation, Technology Integration
and senior management
. Effectively managed project risks, issues, scope, schedule, cost,
quality and compliance
Project: Mobile Devices Testing and Market Launch (July 2009 - Dec 2010)
Role: Project Manager Client: Ericsson Limited (Reading, UK)
Achievements:
. Successfully executed deployment and testing of customer self serve
portal on each mobile device prior to the device's launch in the
market
. Worked closely with business (telecom operator) and device
manufacturers for effective integration of device test scope and plan
into business roadmap plan
. Coordinated with development, testing and deployment teams for their
effort and schedule estimates
. Presented the project plan to business for approval of scope, budget
and delivery timeline
. Successfully managed project's budget, forecasts, communication,
risks, scope, schedule, cost and compliance
. Effectively coordinating with onsite and offshore teams, handset
manufacturers and business for successful execution of the project
Project: Customer Service Reps Portal (Oct 2007 - June 2009)
Role: Project Manager Client: American Express (Amex) (Phoenix, USA)
Achievements:
. Developed a web-based application to be used by Customer Service
Representatives servicing incoming calls from card administrators of
Amex's corporate clients. This replaced the mainframe screens with
more interactive and user friendly browser-based interface thereby
reducing the time to service each incoming call and increasing
customer satisfaction.
. Effectively worked with multiple stakeholders including business and
technology groups, quality & compliance groups, multiple vendors and
teams spread across US, Canada and India.
. Worked with business in preparing the business case and project
charter for the project
. Conducted requirements analysis sessions with business partners and
other stakeholders for finalizing project requirements
. Managed project budget, forecasts, risks, issues and weekly status
reporting in Amex EPIC tool
. Effective vendor management (IBM) via the Request For Service (RFS)
process
. Managed project communication using weekly status reports highlighting
project risks and issues, and performance on scope, schedule and cost
. Used SharePoint document repository for managing project documents and
approvals
Project: Operational Readiness Review (ORR) (May 2006 - Sep 2007)
Role: Project Manager Client: Ameriprise Financial (Minneapolis,
USA)
Achievements:
. Successfully led the ORR initiative - an organization-wide initiative
undertaken to streamline the transition of IT projects from
Development teams to the Production Support organization.
. Ensured the projects complied with Production Support requirements
from the perspective of Incident Management, Change Management,
Service Level Management, Disaster Recovery, Application Monitoring
and Configuration Management
. Worked with projects to help them close the compliance gaps
. Weekly status reporting to Development and Production Support
Directors
Project: Retirement Services & Brokerage Project Management Office (Sep
2004 - Apr 2006)
Role: Project Coordinator Client: Ameriprise Financial
(Minneapolis, USA)
Achievements:
. Provided effective support to various projects in Retirement Services
and Brokerage portfolios
. Set up resources on Team Work Bench (TWB) and project plans on Project
Work Bench (PWB)
. Portfolio monitoring using Enterprise Portfolio Information & Control
(EPIC) tool
. Reporting to management on Budget vs Actuals, Burn Rates and other
portfolio reports
. Imparted training on TWB, PWB and EPIC to new project managers
Project: Tourism Development Master Plan (May 2002 - Aug 2004)
Role: Business Analyst Client: Tourism Department, Government of
India
Achievements:
. Organized workshops with stakeholders like government departments,
tourists, tour operators, hotels, social and non-government
organizations for requirements collection and analysis to understand
the demand-supply scenario of tourism related services in the
Himalayan states
. Site analysis for designing and development of tourism services
. Documenting and presenting tourism development master plan to the
client
Business Development Manager (Jul 1999 - Aug 2004)
. Creation of leads
. Responding to Requests for Information/ Quotations
. Preparing technical and financial proposals in response to RFPs
. Presenting proposals to prospects/ clients
. Participating in contract negotiations with clients
Worked with Ballarpur Industries Limited, India (Jul 1995 - May 1997)
Role: Executive, Mechanical Maintenance
Achievements:
. Managed mechanical maintenance of paper manufacturing machines and
equipment
. Effective corrective and preventive maintenance and production
planning
CERTIFICATION
. Project Management Professional (PMP) from PMI (PMP #1374330) since Dec
2010
EDUCATION
. Post Graduate Diploma in Business Administration (PGDBA), 1999
. Bachelor of Engineering (B.E.) in Mechanical Engineering, 1995