Administrative Assistant Customer Service

SONYA PITTMAN

*** *. ***** ******, ***. *A, Bronx, New York, 10451

646-***-**** **********@***.***

SKILLS

Citrix,CCMS, Rightfax, OnContact, MS Office Word, Outlook, Excel,, Data

Entry, Typing (50+wpm), Event coordination, manage multiple projects

simultaneously, Customer Service, Organizational, Time Management, Project

Management, and Database Maintenance skills.

WORK EXPERIENCE

Touro College, New York, NY

Evening Administrative Assistant August 2011- July 2014

. Provided administrative support to The Director of The Occupational

Therapy Assistant Program.

. Maintained program calendar and support operations for regular program

activities Typed correspondence, answered telephone, relayed messages,

typed, faxed, and filed all OTA documents.

. Established and maintained filing system for all program

correspondence, student records, adjunct faculty records and program

materials ensuring confidentiality.

. Proctored Examinations, typed exams and entered students grades using

Blackboard.

Various Staffing Firms, New York, NY June 2013-July 2014

Service Coordinator-Senior Health Partners June 2014-July 2014

Administrative Assistant/Regulatory Compliance- Bronx Lebanon Hospital

March 2014-May 2014

Administrative Assistant-Emblem Health June 2013-December 2013

. Functioned as the first point of contact to answer calls, take

messages, monitored and followed up with clients.

. Reviewed, investigated and adjudicated claims and encounters for

medical services through contractual provisions in accordance with

provider contracts and authorizations. Worked out of Citrix using

Rightfax, OnContact and CCMS to authorized reassessments.

. Performed general administrative and clerical duties and ad-hoc

projects as required.

Postgraduate Center for Mental Health, Making Healthy Choices, New York, NY

Primary and Behavioral Health Care Integration

Office Manager/Administrative Assistant January 2011- March 2013

. Assisted the Making Healthy Choices Program Director, Program

Evaluator and Family Nurse Practitioners with all aspects of

administration, maintenance, logistics, and equipment inventory.

. Served as a liaison with other departments and operating unit's daily

administrative and operational problems.

. Provided administrative/secretarial support for other departments such

as answering telephones, greeting and assisting visitors, resolving

problems and inquiries.

. Scheduled and coordinated meetings, interviews, appointments,

recruitment events, calendars and travel arrangements

. Established, maintained, and updated files, databases, records, and

other documents.

. Sorted, reviewed, screened and distributed incoming and outgoing mail;

prepared, and ensured timely responses to inquiries.

. Distributed mail and paychecks, maintained adequate office and program

supplies.

. Performed quality file management and upheld confidentiality for

client case records.

. Executed purchasing and payment procedures for MHC accounts, followed

up on purchased requisitions for payment of invoices and

reimbursements, issued petty cash and metro cards.

. Oriented and trained new employees.

Department of Health and Mental Hygiene, New York, NY

Administrative Assistant

April 2005- May 2010

. Provided clerical and organizational tasks, draft messages, scheduled

appointments, and supported other staff.

. Assessed and identified client's positive for Intimate Partner

Violence within the New York City Department of Corrections.

. Submitted clients to STEPS Program (Edwin Gould Services for Children

and Families) for victims to be seen by on -Island Social Worker to

provide services (Counseling, community referrals for shelter or

assistance).

. Liaised between case managers and discharge planners; maintained a

working relationship with other units within the Department of

Corrections, and various Community Base Organizations, to promote

effective and efficient utilization of clinical resources.

. Updated Intimate Partner Violence information on New York City

Department of Health and Mental Hygiene Intranet.

. Conducted medical chart review to ensure reporting accuracy

EDUCATION

Monroe College, Bronx, New York

Bachelor of Business Administration (BBA) April 2009

Major: Health Service Administration GPA 3.83

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