Customer Service / Retail

Mary Miller

***** * **** ******, *******, AZ **032

480-***-**** **************@*****.***

Summary

For over ten years I have worked in different areas of customer service, in person or over the phone. Over

five of these years were spent as the coordinator in a well-maintained salon; duties included completing

administrative tasks while delivering exceptional hospitality to clients. I have experience through prior

positions in retail bookkeeping and management; insurance policy processing; medical billing and

payment posting; data entry; general ledger; everyday computer and phone use; record keeping;

scheduling/changing appointments; sales; inventory control; signing and pricing products; balancing daily,

weekly and monthly reports; processing cash, check and credit payments for retail or services; opening

and closing duties.

Experience

Charles Schwab (Adecco), Phoenix, AZ March 2014-August 2014

Financial Transfer Analyst

Worked in designated department for limited clientele with high credit allotments. Insured large

international and domestic transfers were completed and deposited within strict time guidelines.

Arizona Federal Credit Union, Phoenix, AZ September 2013-March 2014

Financial Consultant

Responsible for opening new member accounts, auto loans, home equity loans and lines of credit.

Deposited payments to loans, charge-offs, negative balances. Handled cash, checks, debit and credit

cards on a daily basis. Issued certified cashier checks, credit and debit cards for new and existing

members. Performing wire transfers. Balanced checks and currency through Teller Nav general ledger.

Filed fraud disputes on member accounts. Insured each member was treated with outstanding service.

Indulge Yourself Salon, Scottsdale, AZ September 2007-July 2013

Salon Coordinator

In charge of all salon front desk duties which included taking/making phone calls, scheduling/changing all

client appointments, ordering/stocking retail products, inventory control, processing payments and

balancing closing reports. Maintained all employee schedules, client information and service logs.

Exceptional customer service in person and over the phone on a daily basis.

Asterino & Associates, Scottsdale, AZ July 2006-August2007

A/R Payment Poster

Distributed payments received from health insurance companies and patients to settle medical bills.

Worked directly with insurance providers to resolve account discrepancies. Everyday use of 10-key and

data entry.

Met Life, Warwick, RI March 2006-July 2006

Insurance Policy Analyst

Utilized knowledge of insurance industry to determine best policies for customers based upon needs.

Formatted policy information to relay to regional offices.

American Express, Phoenix, AZ November 2004-May 2005

Small Business Finance Merchant Representative

Assisted small business customers with products and/or services they were receiving from American

Express. Regular use of internet and inter-office software programs. Responsible for handling incoming

calls to area. Promoted to new Small Business Finances group one month after training completion .

Robinsons-May, Phoenix, AZ April 2003-November 2004

Men’s Fine Clothing Sales Manager

Promoted from Men’s Furnishing sales associate to Men’s Fine Clothing manager within one year of

employment. Responsible for leading department staff, balancing employee schedules, encouraging

sales, service and morale. Opening and closing duties for store. Recognized for outstanding sales and

customer service levels.

Staples, Various Locations in AZ October 1999-March 2003

Front End Supervisor, Price Auditor, Bookkeeper

Maintained front end and customer service department of various stores. Filed all cash office reports.

Updated all price changes weekly in accordance with district office regulations. Monitored all front end

cashiers. Balanced and settled cash drawers and sales receipts through AS400 general ledger.

Recognized as Key Holder of store.

Substituted as district office coordinator during their holidays and vacations. Answered directly to district

manager. Handled all incoming calls and reports from general managers within district.

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