Information Technology Support

JOE H. THORNTON, JR.

*** ****** ***** **.

Montgomery, TX 77356

Phone: 713-***-****

***.********@*****.***

INFORMATION TECHNOLOGY EXECUTIVE

High energy, personable leader known for communication, drive, facilitation and presentation skills, overall knowledge of IT and ITs' effect on the business, and the ability to lead people in ambiguous situations. I pride myself on building high-performing teams as well as driving IT as a business enabler, not a hindrance.

CAREER ACCOMPLISHMENTS

Nabors Industries, Houston, TX

01/13-12/14

In my tenure with Nabors Corporate Services, I have held three different roles in IT. My first was support of the network and server operations environment, the second was directing support of in-house built apps as well as cloud based collaboration tools, and most recent was Enterprise Service Delivery Director responsible for all global level I and level II support.

Director Information Technology

Enterprise Operations Services- Level I and II

• Responsible for direction of 24/7 Level I

• Responsible for direction of Level II global application support

• Responsible for user administration group. (AD and security)

Director Information Technology 04/14-Present

Enterprise Operations Services

• Responsible for Product Line managers for in-house developed solutions

• Responsible for training, UAT, and level 2 applications support team

• Direct Enterprise cloud based collaboration products support team for SharePoint, SFDC, Exchange, o365, and OneDrive

Enterprise Infrastructure Services 01/13-04/14

• Responsible for support of global network, IT operations, unified communications and IT purchasing/asset management.

• Projects include full integration of O365 cloud based email services with on-prem

• Mobile Device Management (MDM)

• Data Loss Prevention (DLP)

• o365 SharePoint deployment, support of data center project,

• AVPN Network conversion,

Baker Hughes Incorporated, Houston, TX

1988-2013

While many years at BHI, have held increasingly important roles in different functional areas. Have an in-depth knowledge of the oil & gas service industry and enabling technologies.

Director Information Technology 01/12-01/13

Global Business Support

• Responsible for development and direction of Global Business support group

• Manage globally dispersed teams within a matrix organization to standardize processes and tools, and to provide training and business process support

• Drive Change Management for IT Projects through the organization, both internal and customer facing

Director Information Technology 01/11-01/12

Regulatory Compliance IT Task Force Chair / Global Business Support

• Responsible for Managing IT programs supporting business response to BOEMRE regulations (Macondo)

• Develop methodology, processes, and support mechanism for support of ERP and operations applications.

• Responsible for development and management of RSC’s, (Regional Support Centers), to provide localized support for enterprise and local systems while maintaining consistency in processes.

Director Information Technology

03/09-12/10

Drilling & Evaluation and GOM Region

• Member of senior management teams responsible for revenues in excess of 2.4 billion (D&E) and 656 million (GOM) respectively.

• Prioritize and manage IT expenditures of 10.5 million and 14.8 million respectively.

• Responsible for strategic alignment of product center and regional needs with those of the enterprise.

• Develop standard business processes and systems, and drive adoption through change management and training programs.

• Responsible for initiating and driving strategic IT business standards and policies.

Director Information Technology

02/01-03/09

Baker Oil Tools

• Global IT Director for product line serving Completions and Production segment.

• Responsible for day to day support of IT systems and global support for largest division of Baker Hughes and managed 20 mil+ budget.

• Responsible for SOX compliance and disaster recovery/business continuity programs.

• SLA owner for infrastructure support from shared services organization.

• Developed and managed Program Management Office, global system deployment and support organization, and application programming group with members in 9 countries.

• Supported over 5,000 system users.

• Member of AMR SAP Peer Forum group comprised of other industry executives, i.e. Kimberly-Clark, FMC, P&G, etc.

BHBSS Service Manager

07/99- 02/01

• Account executive for shared services organization in support of Baker Oil Tools division.

• Responsible for shared services support to product line, including enterprise call center, WAN, LAN, messaging, security, IT assets, and patch management teams.

• Member of management team tasked with defining, designing, staffing, and managing shared services organization.

Enterprise Manager of Desktop Strategies

07/97-07/99

Baker Oil Tools

• Manager responsible for building and managing PC support group to emerging technology using personal computers.

• Developed and managed call center support organization, desktop support organization, LAN group, asset management group, and intranet KM group for Baker Oil Tools.

• Built successful Intranet site for IT assets, technical and marketing operations support.

• Built and deployed successful IT store to standardize IT computers and peripherals as well as purchased software.

• Managed design and deployment of web tool for provisioning system access though an automated electronic workflow tool.

EDUCATION

Bachelor of Science, Sam Houston State University, Huntsville, TX

Professional Affiliations:

SPE Member

Certifications:

ITIL v3 Foundation Certification

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