Customer Service Administrative Assistant

Katelyne S. Eveza

*** *. ******* **. #* Glendale, CA 91202 * 818-***-**** * ********.****@*****.***

Objective

Highly motivated, hard working, task oriented, reliable and friendly individual. Seeking a challenging

and rewarding position in an office environment with growth and promotion potential.

Education

DeVry University, West Hills, CA October 2004

Bachelor of Science, Computer Information Systems

Epsilon Delta Pi Honor Society Member

Dean’s Award for Excellence in Senior Project

Skills

Proficient in software programs: QuickBooks, ADP, Microsoft Word, Excel, Lotus Notes, Internet

Explorer, HTML, website development, Internet Research -ability to learn new programs quickly. Ability

to multi-task and time manage general knowledge of office equipment (fax, copy machine).

Experience

Accounting Assistant/Office Manager March 2011-Present

LaunchLab, Inc. dba Sleepypod

Complete bookkeeping and accounting tasks – assisting in budget preparations; make bank deposits;

pay bills; prepare financial statements and reports including the profit and loss statement and balance

sheet, reconcile bank accounts, prepare monthly and semi-monthly payroll for staff. Handling customer

calls, complaints, sales and cold calls to get new accounts, also assists in shipping and receiving and

customer service.

HR Coordinator/Administrative Assistant May 2008 – January 2009

Napoleon Perdis Cosmetics

Conducted new hire orientation, exit interviews, employment verifications. Responded to employee

inquiries regarding policies and procedures. Helped maintain employee files and benefit administration.

Also greeted clients and visitors. Directing them to the appropriate meeting room and or executive's

office. Setting the conference room up for meetings and managed telephone systems. Assisted Vice

President of Operations as well as other members of staff as needed.

Manager, Accounting & Human Resources May 2005 – May 2008

Fred Segal Beauty

Complete basic bookkeeping and accounting tasks. Did bi-weekly payroll using ADP. Performed

posting of cash receipts, expenses, or other transactions and verifies accuracy. Review invoices, bills,

vouchers, or other documents for corrections before entering into records. Sort and file documents,

heavy data entry and collections. Performs as an assistant (answering phones, making copies, filing,

sorting of mail, daily bank runs for deposits, etc) for CEO as well as other departments. Also handle

and maintain employee records and answering employee questions about health care benefits and

other various HR issues.

Administrative Assistant November 2004 – March 2005

Countywide Financial dba KGV Investments

Responsibilities were answering and directing incoming telephone calls, and took messages. Greeted

and directed clients. Operated a desktop computer, typed confidential materials, as needed, sent and

received faxes. Ran errands as needed, maintained accounts. Processed incoming/outgoing mail,

maintained and filed documents and provided general clerical assistance to other members of the staff.

References available upon request

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