Service Manager

PROFESSIONAL EXPERIENCE

Franklin Empire Distributor of Factory Automation and Industrial Electrical Products (Toronto, ON) Jan

**** – Aug 2014 “Franklin Empire acquired Ontor’s Automation Division and staff in January of 2013”

Operations Manager-Automation

Supervised and Managed Staff of 20 that include: 10 Technical Inside Sales Reps responsible for 12 Million in

Industrial Automations Sales; Managed Inventory Control; Purchasing; Warranty and Returns and WHSE Staff

Monitored employee productivity goals; Managed Gross Margin Controls on Sales Orders; Managed Order Entry

Process; Managed Ontario Apprenticeship Training and Grant Program for Inside Sales Certification; Provided

coaching and training for Inside Sales Reps, Purchasing and Inventory Control Staff; Resolved Customer Issues;

Maintained Inventory Levels for Automation Products; Maintained Special Pricing Ship and Credit Agreements for

Customers and Vendors; Vendor Negotiations

Management Representative of Joint Health and Safety Committee

Accomplishments:

Successfully graduated fourteen Inside and Technical Sales Reps in the Ontario Apprenticeship Training and

Grant Program for “Inside Sales Certification”

Managed and transitioned all of Ontor’s existing order input, accounts and customer ship and credit agreements

Ontor Limited Distributor of Factory Automation and HVAC Product (Toronto, ON) 2001 – Jan 2013

Operations Manager-HVAC and Automation

Supervised and Managed Staff of 25 that include: 20 Technical Inside Sales Reps responsible for 50 Million in

Industrial Automations Sales as well as HVAC Direct and Indirect Wholesale Sales; Managed Traffic and Customs;

Inventory Control; Purchasing and Warranty and Returns.

Evaluated and improved Insides Sales and Sales Administration Processes; Monitored employee productivity goals;

Reported to senior management on sales metrics opportunities and threats; Managed Gross Margin Controls on Sales

Orders; Managed Order Entry Process; Resolved Customer Issues; Provided coaching and training for Inside Sales

Reps, Purchasing and Inventory Control Staff; Maintained Service Agreement Contracts for Warehouse and Office

Facility; Maintained Inventory Levels for Purchase Resale Equipment and Service Parts; Maintained Special Pricing

Ship and Credit Agreements for Customers and Vendors; Maintained Customer Price Matrix ; Vendor Negotiations,

Managed Ontario Apprenticeship Training and Grant Program for Inside Sales Certification;

Management Representative of Joint Health and Safety Committee

Quality Manager for ISO 9001:2008

Accomplishments:

Developed and implemented Price Matrix for Inside Sales using Ontor’s Business System resulting in increased margins

and a more professional and consistent customer pricing structure

Took a leadership role in doubling Ontor’s Inside Sales Staff to support new business growth from 20 Million in 2001 to

just under 50 Million in 2013 for indirect and direct sales

Successfully implement and maintained ISO 9001:2008 certification and standards

Setup Vendor Costs on Ontor’s Business System

Developed and implemented a policy for stock rotation and inventory control parameters on business system reducing

the inventory from $4.5 million to $3.7 million in 8 months.

Grant Holtby Page 2

International Comfort Products Distributor of HVAC Parts and Equipment (Vaughan, ON) 1993 - 2001

Purchasing Manager

Maintained Inventory Levels for Purchase Resale Equipment and Service Parts Requirements; Supervised Purchasing

Staff; Vendor Negotiations; Approved all Purchaser Orders; Supervised Maintenance of Pricing Files; Supervised In-

house Customs Clearance System, Supervised Expediting Functions; Introduced New Product Lines; Maintained on-

line Inventory Control Systems; Established Selling Prices for Service Parts.

Accomplishments:

Did not receive a price increase from all Major Vendor from 1994 until April of 1999

National Parts Buyer 1990

- 1993

Maintained Inventory Levels for Service Parts Requirements; Vendor Negotiations; Expedited; Reduction of

Inventory Skews; Maintenance of Pricing Files; Maintenance of Selling Prices; Established Selling Prices for

Service.

Marshall Refrigeration Distributor of HVAC Parts and Equipment (Markham, ON) 1989 – 1990

Purchasing Manager

Maintained Inventory Levels; Vendor Negotiations; Product Cross Referencing; Introduced New Products To Sales

Staff.

Accomplishments:

Awarded with “Best Support Staff” for 1988 and 1989

Buyer 1987 - 1989

Placed Purchase Orders For Non-stock Items, Maintained Pricing Files, Expediting Orders,

EDUCATION

P.M.A.C. Introduction to Buying

P.M.A.C. Introduction to Inventory Control

Seneca College of Applied Arts and Technology

Business Administration

Areas of Study - Business Organization and Management, Computer Fundamentals, Productivity Techniques,

Accounting and Finance, Business Communications and Human Resources Management, Purchasing.

Sir John A. MacDonald Collegiate Institute

Secondary Honors Graduation Diploma

REFERENCES

Grant Holtby Page 3

Available upon Request.

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