Real Estate Customer Service

Summary

I am a self-starter, creative, highly motivated individual and a team

player. I am looking to secure a position with a service-oriented firm. A

firm that encourages personal and professional growth as well as values the

skills and experience I have attained in the areas of real estate sales and

investment, management, marketing and customer service.

PROFESSIONAL EXPERIENCE

GOLSTON REAL ESTATE INC, Sterling, VA

Office Manager

Dec 2010-Present

. Open office and close office Monday through Friday

. Handle all aspects of the Broker's transactions from contract to close

. Answer phones, respond to emails, update website, send and receive

faxes

. Agent and Office accounting, deposits, transfers, filing and tracking

. Order supplies, business cards, signs, ect for 30+ agents...

. Assist new and experienced agents in all areas of real estate

. Assist Broker in real estate and personal business needs

. Assist Broker in other business and non profit ventures as needed

during normal business hours

. Print and Internet Marketing as needed

. Assist in new agent classes and training (contracts, MRIS, listings,

ect)

. Keep an active Virginia Real Estate license

LOUDOUN COUNTY, OFFICE OF THE ACCESSOR Aug 2010-

Dec 2010

Data Collector/Mass Appraisals

. Collect Property data on residential new construction

. Inspect existing properties to verify property characteristics on county

records

. Interact with residents, builders and real estate agents

. Verify and close out permits

. Train on county systems and prepare for appraiser position

REALTOR/PRIVATE REAL ESTATE INVESTOR Jan

2010-Aug 2010

RE/MAX GATEWAY, CHANTILLY, VA

Feb 2009-Jan 2010

Team Transaction Coordinator

. Assist and Process all transactions for the Broker and our Team of

Agents

. All MLS input and updates

. Responsible for all pictures, lockboxes, signs and marketing materials

for every listing

. Website uploads (realtor.com, Postlets, Craiglists)

. Work closely with title companies, lenders and appraisers to meet

deadlines

. Communicate with other agents and clients throughout the closing

process

. Attend and follow up with home, radon, well and septic inspections

. Work all rental leads directly and bring business to the team

. Consult on Agent recruiting events, seminars and office events

. Newsletter printing and composing

. Be a team player and do any task needed

. Keep an active Virginia Real Estate license

. Show properties for my clients and team members as needed

REALTOR/PRIVATE REAL ESTATE INVESTOR Nov

2007-Feb 2009

HOMEVESTORS / FAMILY FIRST HOMES, STERLING, VA May 2004-Sept

2007

Owner Operator/CEO

. Franchise owner in all aspects of a Real Estate Investment

Company

. Realtor: Licensed Real Estate Agent, Member of NVAR, MRIS

listings, Pricing, CMA's

. Foreclosures: Courthouse Auctions, Foreclosures, Short Sales,

BPO's

. Face to face and remote negotiations with homeowner's for

purchase of property

. Determine the construction needed to maximize profitability

. Hiring and supervision of contractors, vendor negotiation,

ordering & scheduling

. Secure Hard Money for property purchase and manage Inventory and

funds

. Wholesaling: Investor relations and negotiations

. Sales and Contract Administration: Listings', Contract

negotiations, Lenders, Closings

. Marketing: Creative's, Mail Houses, Outdoor and Franchise Ad

Council

. Business planning: Secured over one million dollar line of

credit and business loans

. Accounting: QuickBooks, P&L Responsibility, Fiscal Control,

Balance sheets, Tax planning, AP

. Establish legal contracts to purchase properties in Va, Md, Dc

. Franchise operation: 1st franchise in new MSA, maintained

standards for franchise agreement

. Advise new franchisees on getting established, work with

corporate on all aspects of business

Mid-Atlantic Funding Corp, Chantilly, VA April 2003-Dec 2003

Real Estate Consultant

. Acquire and Sell properties to achieve maximum profitability

WCOM/UUnet Technologies, Ashburn, VA

April 1999-April 2003

Regional Account Manager II

. Providing network access and VPN solutions to Fortune 500 and Fortune

1000 companies

. IP sales specialist for Corporate National and Global Accounts (T1

-GIGE product line)

. Responsible for prompt follow up and account resolution for Global and

Corporate Accounts

. Provide sales consulting to high revenue producing accounts to

penetrate needs, project future needs, build IP infrastructure and

acquire and close new business opportunities. Solution Selling

. Build relationships and meet with CEO's, CFO's and CTO's to finalize

sales

. Maintain a $360,000 annual revenue quota and was in the Top 10 Stack

Ranking for 2002

Enterprise Rent-A-Car, Alexandria, VA July 1996-Mar

1999

Remarketing Supervisor

. Developed and managed top grossing accounts in Northern Virginia,

totaling $2 million in annual sales

. Responsible for direct sales and marketing strategies targeting both

New and Used car dealerships

. Forecasted regional fleet growth and responsible for purchasing new

autos from manufacturers

. Represented Enterprise Rent-A-Car at national auto auctions, analyzing

and evaluating over 100 auto sales annually

Branch Manager

Jan 1994-Jun 1996

. Managed all aspects of a 130 car branch, including personnel

management, accounts receivables, customer dispute resolution and

fleet management

. Ensured excellent customer service by effectively training personnel

and consistently meeting the customer's needs

. Successfully developed and implemented marketing and promotional

strategies to boost regional rentals

EDUCATION

RADFORD UNIVERSITY

B.S. Political Science & History, Radford, VA Dec 1992

Proficient in Windows, Microsoft Office Suite, QuickBooks, Siebel, ACT,

SalesLogix, Matrix, Keystone, Microsoft Publisher

Contact this candidate