Customer Service Teacher
Resume:
LARA BITAR
Lewisville, TX
**********@*******.***
SUMMARY
Proactive, uncompromising focus on excelling in communication and critical-
thinking skills. Lover of languages, particularly French. Flexible,
resourceful, organized and have strong interpersonal skills (love
interacting with others).
EDUCATION
- Bachelor of Arts (BA), History from Lebanese University, 2002
CERTIFICATIONS, SKILLS & TRAINING
- French Language Class Training (April 2006)
- DELF: Republique Francaise, Ministere de L'education Nationale
- Toefl : EtS testing programs 2013-07-22
- Training in Computer Skills: Microsoft Office (Word, Excel,
PowerPoint, etc.)
- Personalized Support (December 2011)
- Globalization & Sustainable Development (January 2011)
- History Geography & Common Base & Skills assessment (December 2010)
- History Geography: New College Programs (October 2009)
- The techniques of communication between parents & children workshop
(April 2007)
- Science Class Training (2008)
- Learning Difficulties Class Training (May 2007)
- Certification of completion the 10 weeks basic income tax course 2013
- Certificate of completion EITC due diligence 2013& 2014
- Tax Preparer certification Level 1,2and 3
- Certificate of completion the 10 week basic income tax course 2014
- Customer service training
LANGUAGES English, French & Other
WORK EXPERIENCE
Liberty Tax Service
January 2014 - Current
Lead Tax Preparer
- Prepared income tax for the clients( individual and corporate)
- Respond to telephone inquiries, providing quality service to customers
and associates inquiring about information on their tax return.
- Listen attentively to caller needs to ensure a positive customer
experience.
- Access electronic system to do the tax return and check out the
information about it
- Strive for quick complaint resolution, commended by supervisor for the
ability to resolve problems on the first call and avoid escalation of
issues.
- Excel within a service -oriented company, demonstrating a talent for
communication effectively with customers from diverse backgrounds..
- Ensured customers were satisfied with our company experience, from
initial greeting through target completion.
Dallas International School
December - Current
Substitute Teacher
- Substituting for the primary teacher for English and French classes
for all class levels
- Familiarity with all subjects of instructions required
- Ability to work with lesson plans established by primary teacher.
- Flexibility: Ability to adapt to new environments and to the students
as individuals.
- Familiarity with theories and practices of education and child
development.
- Ability to properly handle misconduct
Lycee Francais
Sep 2008 - Aug 2012
History &Geography Teacher
- Taught US, Middle East, World, and European history.
- Taught Politics of the Middle East, Political Science, Chinese History
(Revolutionary China), Afro-American History, Human rights
International Politics, and Humanities
- Taught Population distribution and migration, linking Geography and
Food, outline maps, culture, Urbanization ...
- Observed and assessed student performance and kept thorough records of
progress.
- Implemented a variety of teaching methods such as lectures,
discussions and demonstrations.
- Established clear objectives for all lessons, units and projects.
- Tutored children individually and in small groups to help them with
difficult subjects.
- Scheduled and held parent-teacher conferences to keep parents up-to-
date on children's academic performance.
- Collaborated with other staff members to plan and schedule lessons
promoting learning and student engagement.
- Implemented remedial programs for students requiring extra assistance.
- Took appropriate disciplinary measures when students misbehaved.
- Used children's literature to teach and reinforce reading, writing,
grammar and phonics.
- Taught students to exercise problem solving methodology and techniques
during tests.
Teaching "Art of history"
- Taught art classes to a diverse array of students of varying ages and
abilities.
- Taught classes sculpture, painting, and art history.
- Planed and organized hands-on activities that encourage active student
participation, involvement, and team work.
- Maintained an orderly, peaceful, and positive learning environment,
applying disciplinary measures when necessary.
- Fostered and encouraged critical thinking and analysis about art and
society.
Fareeha Elementary School
Oct 2006 - Aug 2008
French Teacher, History &Geography Teacher
- Teach first & second grade school students academic, social and motor
skills in French;
- Prepare course objectives and outlines for course of study following
curriculum guidelines and requirements of the French Ministry of
Education;
- Conduct classes in French; Lecture, demonstrate, and use audiovisual
teaching aids to present subject matter to class; prepare, administer,
correct tests, record results, assign lessons, correct papers, and
hear oral presentations;
- Managed pupils' behavior in the classroom & on school premises
- History & Geography teacher
o Taught History classes to a wide range of age & ability groups
o Organized activities that include computers projects & group
interaction
o Got students to write about important cultural events from the
past
o Taught Islamic History, World War I&II, Arabic countries
History, and Lebanese History
o Taught population distribution &migration in Lebanon and Arabic
countries
Choukeen Elementary School
Sep 2003 - Aug 2006
History & Geography Teacher
- Taught History & Geography to Elementary & middle school classes
- Used innovative teaching methods to reach students
- Planned field trips to historical sites
- Held meeting with parents to find innovate ways to improve students'
academic performance
Kafarrouman Elementary School
Sep 1999 - Aug 2003
History &Geography Teacher
- Taught History & Geography to students in a wide age range & abilities
- Taught Lebanese History Bronze age, Iron Age, Prehistory, Medieval
&Stone Age
The Cultural & Social Center of KYJ
1999 - 2006
Assistant Manager (Volunteer)
- Assisted in planning of different events & activities (kids, adult
meetings & new books publications/release)
- Helped host & plan high profile events while serving as the first
point of contact for customers
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