Customer Service Sales

Jacob J Elrod

**** **** ******** ***. ****: 303-***-****

Centennial, CO 80112 *********@*****.***

Career Focus

Highly-motivated with extensive customer service experience and knowledge of inside sales techniques. Flexible and

versatile team player looking to be in a workplace that allows me to both impart my knowledge, yet continue to learn and

develop my skills, to match the successful vision of the company that employs me. Detail-oriented with a strong work ethic

and the ability to learn concepts quickly.

Core Qualifications

Account Management, Customer Satisfaction, Client Relations, Business Development, Customer Needs, Multi-Task

Management, Reporting, Sales, Inside Sales, Customer Service.

Skills

-Customer Service -Organizational Skills

-Data Entry -Multi-tasking Abilities

-Sales -Coaching/Leadership

-Microsoft Office -Interpersonal Skills

-Multi-Line Phone Systems -CRM

Work Experience

General Labor 2013-2015

Gail Riddell

-Landscaping and Mowing, Painting, Organizing and Cleaning, Property Management, General repairs, and Pet

Care.

Volunteer 2001-2014

Whiz Kids

-Tutor and mentor for underprivileged children, aid with Whiz Kids events with Denver Nuggets.

Inside Sales Representative April 2014

Electronic Payment Systems

-Generated leads and made several cold calls per day. Sold credit card processing equipment, mobile payment

processing systems, payment programs, merchant gift card programs, as well as point of sale terminals.

Customer Service/Call Center Support 2012-2013

Quantum Corporation

-Data Management and recovery, archiving for finance, government, media/entertainment, and healthcare

industries. Manage warranty information, installation and data configurations. Responsible for remote monitoring

of large data storage libraries, customer service and support for all technical service requests. Manage software

licenses, product registrations and documentation. Field calls for call center technical support and customer

service support.

Service Staff 2011-2012

Catering By Design

-Responsible for grill and food preparation. Managed groups for table and drink service. Catering lead server and

Bar tending.

Front Desk Operations 2009-2010

Cherry Creek Athletic Club

-Responsible for greeting all members, providing the utmost customer service. Managed membership accounts

and resolved discrepancies. Handled financial and cashier duties. Responsible for verifying building’s security at

opening and closing of club on daily basis. Worked at back-up Manager on Duty when needed, including

employee training and processing new hires. Fielded and managed all calls and appointments for corporate staff.

Men’s Soccer Coach 2007-2009

Lutheran High School

-Coach for three consecutive seasons, achieving two post season appearances. Composed letter of

recommendations for graduating seniors and interfaced with their potential college athletic directors. CHSAA

trained and certified. Organized annual soccer camps for children through Lutheran’s Athletic Program.

Youth Basketball Coach

2012

Cherry Hills Church

Education and Training

Full Sail University, Winter Park, FL 2004-2005

Arapahoe Community College, Littleton, CO 2001-2002

REFERENCES PROVIDED UPON REQUEST

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