Customer Service Sales
Resume:
GILBERT L. WEST, JR
McKEESPORT, PA 15132
*******.*****@*****.***
Job Title: Customer Care Support/Sales Representative
Start date: 10/29/2012 End date: 01/28/2014
Employer: TRG/IBEX--AT&T
City: Pittsburgh State: PA
Responsibilities: Inbound calls, Billing/Sales/Customer Service. Collecting
payments, Adjusting accounts, Transfer of accounts to new address, Advise and
Offer additional services, upgrade service, Promotion and Sale of Telecom
Services, High Speed Internet Services, WRLS Services, DirecTV Services, Bundling
of services.
Job Title: Customer Service/Customer Retention Representative
Start date: 06/02/2010 End date: 09/13/2011
Employer: PRC/AMERICAN EXPRESS
City: West Mifflin State: PA
Responsibilities: Inbound calls, address customer service inquiries, updating
accounts, substituting products where appropriate, collecting payments and
deposits, updating records, opening new accounts, closing accounts, customer
retention through incentives, escalation of unresolved grievances and referral of
complaint to appropriate department.
Job Title: President/CEO/R&D Director/Inventor/Paralegal
Start date 08/14/2008 End date: To Present date 08/2014
Employer: GLW GLOBAL, INC.
City: Pittsburgh State: PA
Responsibilities: Set up a Nevada Corporation for purposes of R&D of new
products, file all paperwork relative to corporate governance, including tax
returns, annual reports, patent applications, certificate of authority, issuance of
stock, finance all start-up costs with loans via promissory note, drafting of
business plans, establishing bank accounts, liaison with foreign country
manufacturers {i.e., China}, importation of manufactured goods, filing of Customs
documents and Homeland Security documents, webpage design, establish
merchant account, production of video infomercial and promotions.
Job Title: Lead Qualifier/Investment-Grade Insurance
Start date: 03/19/2008 End date: 09/08/2008
Employer: PT MARKETING
City: Pittsburgh State: PA
Responsibilities: Outbound calls, cold call prospective business customers with
annual income of at least $3 million and schedule appointments with insurance
company representative to determine prospect’s financial needs.
Job Title: Telemarketing Representative
Start date: 10/01/2007 End date: 03/19/2008
Employer: DIAL AMERICA
City: Pittsburgh State: PA
Responsibilities: Outbound/Inbound calls. Contact businesses or individuals by
telephone in order to solicit sales for goods or services. Deliver prepared sales
talks, reading from scripts that describe products or services, in order to persuade
potential customers to a product or service.
Education Record
Name of School: BLACKSTONE CAREER INSTITUTE
City: Emmaeus State: PA
Start date: 11/15/2001 End date: 08/20/2003
Degree: Certificate Paralegal Studies # of Credits Earned: 915 Clock Hours
Major: Paralegal Studies/Legal Research
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