Management Service

SUMIT BISWAS

Address: T*, B*, Millenium Tower, New Town, Kolkata, 700156 India

Mobile: +91-993******* Email: *************@*****.***

Skype: biswas.sumit Linkedin: www.linkedin.com/sumitbiswas87

Age: 27 yrs Nationality: Indian

PROFESSIONAL EXPERIENCE

Oct, 2014 – Nov, 2014 Cubitabo Gmbh, Berlin, Germany

Product management intern for the e-commerce website www.bettenriese.de

W orked on product improvement through different web analytics tools

Jun, 2014 – Sep, 2014 Freelance.com, Paris, France

Product management intern for the mobile application under development

Conducted benchmarking, market study and competitor analysis of the freelance

marketplace

Influenced the design & development teams, and reported directly to the CEO

Aug, 2010 – May, 2013 Tata Consultancy Services, Chennai, India

Implementation manager for the IT Service Operations of Cable & Wireless Worldwide

Negotiated project deadlines, SLA breaches and resource requirement with clients

Coordinated offshore activities by working closely with multiple in-house teams, clients

and third parties

Planned and executed all upgrade projects in customer facing systems

Managed incidents; troubleshot high severity issues

Ensured Service Level Agreement compliance; created weekly, monthly service reports

Trained team members and facilitated knowledge transition for the project

Established and maintained good client relations by building trust & reliability

Achievements:

Involved in transitioning the service project from a rival IT firm to TCS

Brought service improvements through better incident management and a new

implementation process

Consistently earned appreciations and monetary awards from clients and management

Jun, 2008 – Jul, 2008 Reliance Industries Limited, Jamnagar, India

Trained in the refinery division on Erection, Inspection and Correction of mechanical

equipments, and piping technology

EDUCATION

Jul, 2013 – May, 2014 International MBA

IÉSEG School of Management, Paris

Jul, 2013 – Dec, 2013 Post Graduate Certificate in International Management

S. P. Jain Institute of Management & Research, Mumbai

Jul, 2006 – May, 2010 Bachelor of Technology, Mechanical Engineering

Vellore Institute of Technology, Vellore

LANGUAGES

English – Fluent, Bengali – Fluent, Hindi – Fluent, French – Intermediate

COMPUTER SKILLS

Office Suite (Word, PowerPoint, Excel), Microsoft Project, Visio, Google Analytics, Piwik, Product design tools

EXTRACURRICULAR ACTIVITIES

Member of TCS Maitree Alpha Toastmasters Club, Chennai

Involved in CSR initiatives for the client account at TCS

Won 2nd prize in ‘International Photography Contest’ at IESEG, Paris

Organised the event ‘Saadhna’, a national level technical symposium at Vellore Institute of Technology

Competed in U-16 All India Tennis Association (AITA) and University inter-department tennis tournaments

AREAS OF INTEREST

Market study & analysis, Product management, Marketing strategy, Business development, Planning

PERSONAL SKILLS

Meticulous, Committed, Adaptive, Result oriented, Curious, Intuitive

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