International Representative - Sales Customer Service

FELIPE BRYSON

**** *. *. *** ***** Miami, FL ****5 • ************@*****.***

www.felipebryson.com

•Telephone 786-***-****

SALES & MANAGEMENT PROFILE

New Business Development / Market Expansion / Profit & Revenue Growth

Energetic, goal-oriented professional with proven ability to drive sales, profitability and customer satisfaction in

competitive businesses. Excellent qualifications include Bachelor of Arts in Business Administration and 20+

years in management, finance and sales. Demonstrated success building relationships and promoting products

and services to targeted channels, customers and markets. Bilingual in English and Spanish. Willing to travel

throughout the U.S. or overseas to meet company needs. Core competencies:

• •

Sales Planning & Execution Budgeting & Financial Management

• •

Market, Trend & Performance Analysis Customer Penetration & Expansion

• •

Customer & Stakeholder Relations Marketing & Promotional Strategy

• •

Account & Operations Management Training & Development

PROFESSIONAL EXPERIENCE

FEDEX OFFICE, Silver Spring, MD

Sales and Operations / Business Center Manager (7/2005 to 11/2012)

Plan and execute sales and service strategies to increase sales revenue and improve customer satisfaction. Lead,

train and motivate team members. Prepare schedules and delegate responsibilities. Cultivate relationships and

oversee customer-focused project management. Manage finance and report on performance. Identify and target

new sales opportunities. Manage fiscal reporting procedures and banking deposits. Represent the business to the

local community. Direct marketing activities.

Selected accomplishments:

• Traveled to 12+ locations to turn around under-performing sites and coach teams in

achieving sales, production and customer service goals.

• Consistently recognized by customers for providing exceptional service and support, which

contributed to sales and profitability growth by attracting repeat and referral business.

• Met or achieved company objectives for sales and profit performance and providing an

outstanding customer experience.

• Earned promotion and relocated to Maryland to oversee all daily operations as Business

Center Manager of the FedEx Office in Silver Spring, Maryland.

FEDEX OFFICE, NW Washington, DC

Assistant Manager (7/2005 to 5/2007)

Provided hands-on support to Business Center Manager to improve productivity and sales performance in high-

volume location. Performed financial and administrative tasks. Engaged with clients, identifying and addressing

needs and providing excellent customer service. Trained and coached new and existing employees. Implemented

and ensured adherence to company policies.

Selected accomplishments:

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FELIPE BRYSON Page Two

Professional Experience Continued

• Built a reputation for leading-by-example and modeling a roll-up-your-sleeves work ethic that

was resulted in a promotion within two years of employment.

• Expertly balanced sales, marketing and business functions in highly diversified leadership

role.

SUTTON PLACE GOURMET LLC, NW Washington, DC

Store Manager / Store Administrator / Receiving Manager (4/1993 to 7/2005)

Received a series of promotions during extended tenure with dynamic, people-oriented business. Hired, trained

and supervised a team of dedicated employees. Managed all business, financial and sales operations including

tracking revenue, accounts payable (A/P) and generating fiscal reports.

Selected accomplishments:

• Increased sales by 10% annually since starting with the company in '93 by designing and

executing marketing, sales and service strategies that captured attention and drove new and repeat

business.

• Developed new ideas that improved sales and market share by finding innovative ways to

reach targeted consumers.

• Gained valuable experience in all facets of business and sales operations including off-loading

trucks, storing and organizing stock, merchandising and marketing.

• Earned promotions during highly successful experience; initially hired as Receiving Manager

and advanced to Store Administrator in '96 and Store Manager in '98.

** *** **

Additional experience managing all facility operations for Rockville Sports Plex.

EDUCATIONAL BACKGROUND

UNIVERSIDAD RICARDO PALMA, Lima, Peru

Bachelor of Arts in Business Administration

Professional Development (selected list):

Extensive Training in Sales and Marketing (completed hundreds of courses through FedEx Office)

Certifications in Microsoft Excel and Advanced Excel (Fred Pryor University)

Computer Science, e-Business and Web Design (Northern Virginia Community College)

Certifications in Microsoft Office, FrontPage, Publisher, Flash, Quicken, QuickBooks, HTML Fundamentals,

Adobe Photoshop, Dreamweaver, Peachtree Accounting, Conducting Internet Research (CompUSA)

Computer Programming (CPI)

Contact this candidate