Logistics, International Commerce, Purchasing and Customer Services

LINDA JENNY ARTEAGA PARDO

Calle ***ª #**-** Interior 10 Apto 101

Conjunto Portales del Cerro – Bogotá - Colombia

(57) +3+318-*******

*****.*********@*****.***

Linkedin: http://co.linkedin.com/in/lindaarteaga

PROFESSIONAL

PROFILE

International Business Manager, bilingual (English /

Spanish), with experience in Logistics, International

Commerce, Purchasing and Customer Services. Strong

abilities to work in groups and leadership skills. Team

building capabilities, positive attitude, self-confident, highly

motivated and excellent communication skills. Charismatic

with high levels of accomplishment of the responsibilities

and projects under my charge. Basic knowledge of the

French language.

WORKING

EXPERIENCE

FEB 2013 SIEMENS S.A.

PRESENT CAS TEAM LEADER (Customer Assistant

Support)

Juan Pablo Martínez – PD/PA Controller

Coordination and leadership of a group of three people focused on the

customer services of the Industry area.

Reception of purchasing orders from national clients and distributors,

delivery coordination, tracking status and invoicing generation.

Follow up of import orders and availability of the merchandise once its

finishes its customs process in order to deliver it to the clients.

Live customer services through phone and emails.

Travel to our branch cities to meet our clients’ needs according to our

customer services area, build trustworthy relationships and overcome

their complaints.

Build up the key performance indicators (KPI) monthly of the delivery of

our products, measuring the level of reliability and capability of them.

Measure the generation of credit notes and reduce their quantity by each

quarter.

Work along with the Business Units and the Sales Department to

improve our client’s satisfaction through the development of strategies.

ENE 2011 SIEMENS S.A.

ENE 2013 PURCHASING COORDINATOR

Arlina Garcia – Logistics Team Leader

Creation of purchasing orders through SAP system in order to send them

to the different factories.

Inventory planning according to the needs of the BU’s (Business Units)

and the consumption behavior of the materials.

Follow up of each purchasing order to record the confirmed delivery

date, transit time, customs process and availability of the materials to

be delivered to our clients.

Responsible to keep the import data updated in an intranet tool, in order

to control each purchasing during its import process.

Coordination of the international transportation for the materials along

with the forwarder in order to choose the best way to import the

materials (air freight, sea freight, DHL or priority).

Customer services and strong communication skills developed through

the internal areas of the company, in order to keep them informed on

the import processes of each needs.

Spoken and written communication with the different Siemens factories

in Germany, France, United States, Brazil and Canada in order to

coordinate special requirements for the import processes, following up of

purchasing orders and inform about claims.

Preparing the documents in order to export materials to the different

factories either for repairing, change or demos.

To develop an improvement idea along with another department within

the company in order to diminish mistakes in the purchasing process

and inform its results.

Visit clients in one of our branch cities, Cali, to offer them a different

space to clarify Logistics inquiries, our import times and our processes.

Satisfaction surveys were performed in order to report the results and

find opportunities to strengthen up our Logistics Department.

Able to work under pressure, achieving determined goals and exceed

expectations of the clients.

MAY 2009 BRITISH AMERICAN TOBACCO (SOUTH

ENE 2011 AMERICAN LIMITED)

Purchasing Assistant

Natalia Farfán – Purchasing Coordinator

In charged of the purchasing requisitions from the Marketing areas,

RRHH, Legal department, CAPEX and special requirements from the

four branch offices in the cities of Cali, Medellin, Barranquilla and

Bucaramanga.

Knowledge of the SAP program in the MM (material management)

module to be able to create purchasing requisitions, registries of

suppliers and creation of material codes.

Negotiate the offered prices to generate and report monthly a

percentage of savings in each purchase.

Evaluate and improve the performance of the suppliers through the

measurement of KPIs every three (3) months.

Improvement of my skills for team work, supporting different activities

to launch new products and develop marketing campaigns.

Coordinate the creation, production, brand marketing and installation of

innovative pieces in order to promote the different brands, all over the

country.

FEB 2009 PLC – PERSONALIZED LANGUAGES CENTER

English Teacher

MAY 2009

Libardo Abella – Owner and General Manager

Teaching skills in different levels of the English Language Learning, from

Intro to Advanced levels.

Working with small groups, since the learning is personalized (maximum

5 students each course).

Tutoring help is given as needed by the students.

ENE 2005 – MAR 2006 PARDO & ASOCIADOS

Translation of Documents

MAY 2008 – DIC 2008

Aldrin Pardo – General Manager

Translations of documents from Spanish to English and vice versa in the

Insurance area.

Well knowledge of various topics such as losses by fire, flooding,

business interruption and loss of merchandises.

Effective handling of the formats, given by the company, to deliver the

translations accurately.

EDUCATION

LICEO CHANEL SCHOOL

Elementary

Ibague, Tolima - Colombia

November 1994

WEST FORSYTH HIGH SCHOOL

High School

Clemmons, North Carolina - USA

June 2002

ALAMANCE COMMUNITY COLLEGE

Burlington, North Carolina - USA

July 2002

UNIVERSITY OF LA SABANA

International Business Management

Chia – Colombia

August 2010

ACADEMIC

ACHIEVEMENTS

10th NATIONAL ELT CONFERENCE

Information Technology and ELT. 26, 27 and 28 of April

2007. British Council.

11th NATIONAL ELT CONFERENCE

The Critical Thinker: Mind over matter. April 24 th, 25th and

26th of 2008. British Council

3rd JOURNEY OF SOCIALIZATION OF INVESTIGATION

RESULTS

September 10th and 11th of 2008. University of La Sabana.

ADDITIONAL

COURSES

“Project Management: Characteristics, Success Factors,

Techniques and Administrative Tools”. National Services of

Learning SENA (Duration 40 hours, September 27th of 2008).

Certification ISPEAK Program Bogotá 2012.

“Analysis of problems leading to a correct decision making

process”. Bureau Veritas – Mauricio Gómez. (Duration 8 hours,

21st of July of 2014).

“Balanced Score Card and Key Performance Indicator” – Chamber

of Commerce of Bogotá - Dr. Elvira Gómez. (Duration 16 hours,

4th and 5th of August of 2014).

WORKING

REFERENCES

ARLINA GARCIA

Logistics Team Leader – Siemens S.A.

Autopista Medellín Km 8.5 – Tenjo - Colombia

Telephone: (57) +1+ 2940000

JUAN PABLO MARTINEZ

PD/PA Controller – Siemens S.A.

Autopista Medellín Km 8.5 – Tenjo - Colombia

Telephone: (57) +1+ 2940000

PERSONAL

REFERENCES

HECTOR ALEJANDRO ALFONSO CORTES

Human Resources – Siemens S.A.

Autopista Medellín Km 8.5 – Tenjo - Colombia

Teléfono: (57) +1+ 2942433

ADRIANA CAROLINA LOPEZ NOVOA

International Business Manager

Telephone: (57) +3+310-*******

Linda Jenny Arteaga Pardo

c.c. 53.146.336 Bogotá

Contact this candidate