William James Whitfield
Boca Raton, Fl. 33434
Telephone: 561-***-****
Mobile Phone: 561-***-****
Email: *******.*********@***.***
RE: VICE PRESIDENT OPERATIONS, BRAND DEVELOPMENT & ASSET MANAGEMENT
Professional Profile:
A seasoned international hospitality executive, specializing in
"Managing" a diverse portfolio of operations and administering the complex
technical process of concept development, brand development and the asset
management for major facilities. My experience features world-class
hotels, resorts, theme attractions, entertainment malls, golf courses,
marinas, spa 'operations and mix-use residential/leisure facilities. My
experience is equally balanced between pre-development services, design
and construction management to in-depth operational management analysis
and turn-around/re-engineering services. I have successfully completed
projects representing many of the largest corporations, developers and
bankers in the United States, Canada, South & Central America, the
Caribbean and in "other" international locations. This broad experience
in project/programming management of turnkey projects has produced a set
of skills well suited to representing owners/developers/bankers on
difficult "Operational" platforms. As a consummate problem solver I enjoy
the demanding role of a fast paced energetic operational & development
environment. The multi-tasking demands of managing multiple sub-projects
and team members within master operational program environments are an
integral part of my management capabilities. As a dedicated team player,
much of my success has been based in an ability to encourage the best
performance and brightest answers from a partnered project team. I have
the experience to successfully manage multiple "Operational Platforms" and
keep them moving, on budget, on schedule with a grounded balance of
knowing when to step cautiously for risk avoidance and when to forge
ahead. MAJOR STRENGTHS INCLUDE:
Senior executive operations/planning specialist/ guru within the
Hospitality, Retail, Entertainment and Lifestyle/Recreation industries
worldwide encompassing, marketing, sales, catering/convention services
finance, strategic planning, general management, human resources,
housekeeping, engineering, retail, food & beverage, casino, and
recreation/entertainment departments. ($5.0 B corporations plus)
Comprehensive concept development & master planning knowledge pertaining to
design, planning, programming, construction, renovation and conversions of
both full service and luxury hotel & resort properties. (Brand & Franchise
management systems).
Reorganization/re-engineering turnaround specialist for major Hospitality
projects throughout North America & Internationally (mergers, acquisitions,
divestitures, reorganization strategies)
Training & development in multiple hotel, resort, mix-use retail,
lifestyle/recreation communities, marina, golf course & casino brand
standards (PIP) including W hotel, St Regis, Inter-Continental, Marriott,
Caesar's, Maho Bay Resorts, Westin, Jack Nicholas management companies.
i.e. negotiate/management/franchise agreements, hotel programming, pre-
opening plans, brand/franchise PIP design criteria's, financial analysis &
planning.
Brand, Product, pricing and menu engineering expert including
product/concept research & development (R&D), economic modeling, supply
chain product selection/cost profiles, commissary kitchen
design/management, Sous Vide specialization, EBIDTA economic modeling,
consumer qualitative/quantitative market research platforms (over 150
projects).
Foodservice retail master planner within the hospitality/leisure time
industry proving unique, never-before-seen concepts, designs and
merchandise delivery systems
Supply Chain/purchasing expert (worldwide) including warehouse
design/management, international purchasing, FF&E selection, commodity
purchasing, SOP standards, staff/development, training, vendor scorecards,
Q/A platforms, risk management, financial modeling, strategic planning,
ERP/Purchasing systems integration and property level management.
Management Skill Sets:
Exceptionally motivated and passionate pragmatic thinker, successful in
managing and blending both operational & developer expectations within
brand concepts and mix-use, sophisticated operational facilities, while
championing the guest experience at all times. A heightened "Expertise" in
leading the integration of complex operational departments, systems, IT,
security and engineering, consumer proposition and marketing/sales entities
for successful revenue & EBIDTA performance. My experience & background
includes "Numerous" brand/product/service experiences and unique cultural
understanding of western and eastern cultures and business practices.
MAJOR SKILL SETS INCLUDE:
Real Estate Management/Site Selections
Hospitality/leisure/Recreation Design
Feasibility Studies & Economic Modeling
Project Risk & Compliance
Turn Around/Re-Engineering Planning
Project Concept & Visioning
Master-Planning for Major Projects Capital
Strategic Planning
Operational Programming/Management to $5B P&L Asset
Management & Systems
Architectural, Design & Construction leadership
Marketing/Sales/Catering Strategic Planning
Operational Planning & Systems Management Supply Chain
Management/Development
Training Systems Development/Design
Operational Q/A Systems Development
Experience:
Whitfield Enterprises, Inc., Boca Raton, Florida
December 1993 - November 2004
October 2006 To Present
President/CEO
A "Full Service" operations, concept design, master planning, and re-
engineering Consultative firm specializing within the
Hospitality/Lifestyle/Leisure and Recreation Industries (Worldwide),
including; hotels & resorts, lifestyle/residential communities, theme
parks, office/condo complexes, sport/recreation & entertainment facilities,
Food & Beverage/mix use retail centers, golf courses, marinas, restaurants,
quick service restaurants, fine dining. WEI comprises a strong relationship
with multiple International, American & Canadian hotels, resorts and
development companies. (Five star, luxury, mid-market, full service &
limited brand concepts) Please see Client/Forum & $100M Project list for
reference.
Oversee all activities including operational re-positioning strategies,
SOP/systems development, supply chain management infrastructures, re-
engineering platforms (operations/marketing/brand development) design,
development, program/project management, master plans for major projects
($5.0 Billion plus), concept development, bank/developer representation,
feasibility studies, brand/management company selection,
franchise/management agreements & negotiations, financial analysis &
planning, construction phase services, occupancy phase services, mergers &
acquisitions programs, cap-ex/renovation planning, FF&E specification &
purchasing, client retention, market research, financial analysis, economic
modeling, public relations, to name a few... Project scope of work included
Baha Mar Development Co., NASA, Goods and Services Administration (GSA),
Department Of Defense (DOD), Various Port Authorities (Airports & Trade
Centers), Pearl River Resort, Town of Seaside, Disney, Universal Studios,
Windows on the World, Mall of America, Marriott's Frenchmen's Reef, Maho
Bay Resort, Bronx Zoo, Biltmore Estates to name a few...
Baha Mar Development Company Ltd., Nassau, Bahamas
November 2004 - October 2006
Vice president/Senior Project Director/Hotel Operations
Phase One: Senior Hotel Consultant (Due Diligence): responsible for a seven
month due diligence analysis and audit to purchase three full service hotel
properties within Cable Beach, Nassau, Bahamas. ($200M Purchase Price).
Resort operations included Nassau Beach Hotel (400 Rooms), Wyndham Hotel &
Casino (866 Rooms, 50,000 Sq. Ft Casino Floor) and Radisson Hotel (700
Rooms) including all Front & Back of house facilities, casino, golf course,
beach/pool operations.
Phase Two: Senior Vice President Food, Beverage, Conference/Catering,
Purchasing, Recreation, Entertainment and Golf Operations: responsible for
the management, operations, planning, re-positioning, design, development
and execution of a new two-year master plan (Cap-Ex $135 Million) for all
operational departments identified above. Designed and developed seven new
restaurant and bar concepts, 3 new retail operations, a new entertainment
concept/night club, enhanced golf course operation, new beach/pool &
recreation program concept, introduced new master distribution supply chain
management system achieving an 8% savings in raw purchase costs pertaining
to a macro 45M spend ratio.
Phase Three: Senior Project Director/Hotel Operations: responsible for the
development of concepts (Hotel Operations), schematic designs, construction
design documents for a new $ 2.5 Billion mega resort. Mega resort included
W Hotel (300 Rooms), Westin Hotel (750 Rooms), Caesars (1050 Rooms) with
100,000 sq. ft. casino and 54 super suite/villas, St Regis Hotel (200
Rooms), 125,000 sq. ft. Retail Village, new 18 Hole Golf Course (Jack
Nicholas) and 65,000 sq. ft. Commercial Village. In addition was
responsible for the design/development of all peripheral resort operational
facilities including beach, pool, central warehouse (150,000 sq. ft.),
central laundry (88,000 sq. ft.) and adjoin MEP and
parking/security/intergraded technology operational infrastructures. During
this same period was also responsible for the design and execution of $90
Million renovation plan for the existing Radisson Hotel (700 Rooms)
including five new restaurant and bar concepts, new pool/beach experience
and completely revamped rooms, catering/conference services. Fitness and
public space profile.
ADDITIONAL PROFESSIONAL EXPERIENCE
Fessel International, Newport Beach CA
February 1991 - December 1993
Strategic planner/Senior Strategist for an international design/master
pan group
Specializing 100% turnkey management programs projects within the theme
parks,
Airports, hotel/resort, retail and non-tradition foodservice channel
markets.
Handley-Walker Group, Valencia CA
October 1990 - January 1991
Independent Consultant, Directed Tourism Fabric Study Dutch Antilles
Government
($1.5 Billion Tourism Industry)
EDUCATION:
Management Training / Apprenticeship Program (Culinary, Sommelier,
Catering)
Equivalent to Bachelor's Degree
Pillar and Post Hotel & Resort, Niagara on the Lake, Ontario Canada
School of Executive Hotel & Restaurant Management, Administration
University of Guelph, Ontario Canada
Continuing Education
Public Relations / Crisis Management
Project Management Certification
Dale Carnegie Successful Selling Techniques
Six Sigma
Supply Chain Management Systems
Disney Business Development
Mica Organization & Development Management Training
Past Memberships
National Association of Professional Consultants
RECENT ACHIEVEMENT HIGHLIGHTS:
> Urban Development Project, Dania Beach, Florida, defined "Concept" &
"Master-Plan" with "Funding Analysis" to revitalize a downtown urban
area ($200M) encompassing a 200 room boutique style hotel, 800
condos/apartments/villas, 100,000 sq. ft. retail village, Library,
parking garage, new City Hall & Emergency Disaster Center.
> New Theme Park Attraction, Dominican Republic, defined 'Master-Plan" &
"Business Structure" to develop a new Caribbean style Theme Park
attraction ($350M) including marina, 500 room resort, spa, water
attraction, theme Caribbean style Theme Park, aquarium and retail
village/city center.
> Restaurant, Catering & B&I design, development, construction
management of several "International" restaurant & B&I, Concepts,
design & development of several restaurant, catering & bar operations
($100M) in Africa, India, UAE, Bangladesh, and China.
> Leisure/Recreation Residential Community, Costa Rica, developed,
"Master Plan" & "Concept" profile with " Funding Analysis" for a 4000
unit residential/leisure/recreation community ($560M) including
marina, two 18 hole golf courses, spa, 300 room hotel/resort, downtown
retail village, gourmet supermarket, gas station, recreation/leisure
park.
> Mix-Use Development Project, Vietnam, "Master Plan" advice, business
structure with "Funding Analysis" for a new City Development ($2B)
that included 36 hole golf course, 500 golf residential units, 500
residential villas & condos (downtown), business commercial district,
medical wellness center, marina, multiple 4* resorts, retail village
and water park with outdoor entertainment venues.
* Boutique Hotel Re-Purposing, New Jersey, defined scope of work, design
brief, and interiors concepts with real -estate acquisition strategy.
Boutique hotel included 60 rooms, restaurant, theme lounge,
kitchen/room service, rooftop leisure concept, public space planning
and interiors, BOH/FOH plans and front of house reception planning.
* Boutique Hotel Design, China, defined scope of work and programming
including facility (BOH/FOH), interior design, F&B conception, room
mix & matrix for a 40 rooms & suites, business center, restaurant,
lounge, retail, meeting spaces, fitness/day spa and exterior
landscape.
Please refer to the WEI Project $100M Development/Concept/Construction
Management profile for reference as to William Whitfield capabilities,
skill-sets and Project Management attributes.