Customer Service High School

Julia A. Braselton 260-***-****

*** ****** *****, ******, ******* 46777 ************@***.***

Objective

Contribute seasoned customer service coupled with financial expertise to deliver best-in-class

service for your organization.

Skills

Strong work ethic Work effectively with difficult people

Customer focus Team collaboration

Planning, organization, and time management Dependable

Interpersonal skills Flexible

Experience

Loan Services/Teller Services 2013-2014

Ossian State Bank, Ossian, Indiana

● Interviewed customers for new loan requests

● Processed customer loans

● Scanned and facilitated loan documents

● Organized customer documentation/files

● Balanced general ledger accounts

● Greeted customers

● Provided outstanding customer assistance

● Processed deposits, withdrawals, customer payments, cashier checks

● Balanced ATM transactions

Quality Control Clerk – Vera Bradley 2012-2014

Manpower, Fort Wayne, Indiana

● Sort and grade merchandise that has been returned by customers and retail locations

Securities Processing Specialist 1990-2012

Lincoln Financial Group, Fort Wayne, Indiana

● Responsible for establishing new brokerage and direct client accounts

● Processed stock certificates and dividend checks for client accounts

● Trained new employees on new business processes and procedures

● Managed on-going training for existing employee base

Branch Office Administrator 1987-1990

Edward D. Jones & Company, Bluffton, Indiana

● Planned and executed marketing seminars for existing clients and potential clients

● Broadcast daily stock market report via local radio station

● First impression specialist

Resume – Julia A. Braselton Page Two

Technology

MS Outlook, Word, some Excel

Internal company systems and databases

Education

High School Diploma - Concordia Lutheran High School, Fort Wayne, IN

Continued Education University of North Carolina

Certificate for Retirement Planning

References available on request

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