Customer Service Office

615-***-****(*********@*****.***

LaToya C. Bailey

Objective

Knowledge of administrative and clerical procedures, such as Microsoft

office, managing files and records, designing forms, and other office

procedures and terminology. To surpass in a position demonstrating my

Customer Service and Office Management experience. A strong team

player, that adapts to change, and able to multiple tasks.

Experience

June 2000/Present Ingram Book Company LaVergne, TN

Senior Cash Applicator

Duties include providing support to the Record Retention, Credit

Processing, and Cash Applications. Knowledge of Business Partners.

Also updating Terms of Sale. Attention to detail and 10-Key skills.

Provide support to all three areas when needed.

Apply payments to customer accounts by remittance advice

Key A/R adjustments

Key balance off batches

Set up and apply wire batches

Research consumer credit card problems and make appropriate

adjustments

Process refunds

Scan and index General Ledger back up documentation

Manual posting of Special items i.e... NSF check, Write-Offs

Update customer Terms of Sale in Business Partners

Correspond with customers oral or written

June 1999/June J.C. Bradford & Company Nashville, TN

2000

Document Scanner

Scan expense accounts into the data base for the Accounting Department

Copied and filed documents to be stored

Researched any missing information on expense account before scanning

Index and batched data on multiply accounts

Assist other Document Scanner in overflow of work

Perform general office duties such as operating office machines, and

sorting mail.

Place materials into storage receptacles, such as file cabinets,

boxes, bins, or drawers, according to classification and

identification information

Scan or read incoming materials to determine how they should be

classified or where they should be filed.

September Kmart Corporation Smyrna, TN

1997/May 2000

Customer Service Representative

Greet customers entering establishments

Resolve customers' service or billing complaints by performing

activities such as exchanging merchandise and/or refunding money

Cash handling/balancing of cash drawer

Supervise all cashiers

Assist management in opening and closing of store

Assist customers with questions and concerns

Receive payment by cash, check or credit cards

Education

2009 Middle Tennessee State University Murfreesboro, TN

2004/2009 Motlow State Community College

Smyrna, TN

Associates of Science in Business Administrative

1994-1999 LaVergne High School LaVergne, TN

Software

Microsoft Word, Excel, Access, PowerPoint, Outlook, 10-Key by touch

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