Customer Service Security
Resume:
Sajid Mahmood
CALGARY, AB
CELL: 403-***-****
EMAIL: *****-**@*******.***
OBJECT IVE:
To obtain a position that enables me to utilize my organizational and communication skills, embracing
new challenges and different tasks learn and adapt to new experiences.
P ROFESSIONAL QUAL IF ICAT IONS:
• Excellent customer service and sale abilities
• Great ability to detect problem and report information to appropriate personnel
• Self-motivated, assertive, organized, goal-oriental and efficient
• Possess excellent planning and organizational skills
• A high quality of service of working both in team and individually
• Multi-tasking skills and ability to work under pressure
• Familiar with a variety of administrative management duties including hiring new employees,
managing inventory, and schedule.
• 5 years of experience as security officer and 5 years as customer service in retail management
• Familiar processing payments, handing cash and operating POS system
• Skilled in utilizing building security lock system and procedure
EDUCAT ION AND TRAIN ING:
• H2S Alive Training - Enform Certified
2013-2014
• Air Brake endorsement Course
2013-2014
• Certified First Aid & CPR Course - Canadian Red Cross
2012-2013
• Taxi Driver Training Program - City Of Calgary
2009-2010
• Defensive Driving Professional Driver Improvement Course
2009-2010
• Certificate of Customer Service Program
2007-2008
• Aviron Technical Institute - Automobile Mechanic Diploma
1999-2000
• General Vanier High School - Grade 12 Diploma
1995-2000
WORK EXPER IENCE:
Mayfair Taxi
2013-2015
Taxi Driver, Calgary, AB
• Knowledge of major routes and destinations.
• Taking the most direct practicable route.
• Pick up passengers at prearranged locations, at taxi stands, or by cruising streets in high traffic
areas.
• Provide passengers with assistance entering and exiting vehicles, and help them with any
luggage.
• Record name, date, and taxi identification information on trip sheets, along with trip
information such as time and place of pickup and drop-off, and total fee.
• Arrange to pick up particular customers or groups on a regular schedule.
• Collect fares or vouchers from passengers; and make change and/or issue receipts, as
necessary.
• Communicate with dispatchers by radio, telephone, or computer in order to exchange
information and receive requests for passenger service.
G4S Secure Solution
2007-2013 Security Officer Supervisor, Calgary, AB
• Responding to alarms for monitoring station or clients where we are the first or second
responder.
• Attending ATM machines with NCR techs to prevent interference with them while they are
repairing the ATM machines.
• Responsible for patrolling and keeping the record of all security incident.
• Patrolling the parking, ground and interior of facility and securing entrance after hours
• Prioritizing daily run sheet for maximum efficiency
• Daily patrolling on foot or on vehicles to assure the security of assigned area
• Examine gates, doors and window to determine the security
• Preparing incident reports and taking appropriate action
• Routine supervision of security guard and security rules and regulation
Western Inventory
2010-2011 (Part Time)
Inventory Clerk, Calgary, AB
• Able to maintain files both electronically and manually
• Proven ability to locate and restock misplaced and mixed stock items
• Prepare reports on incoming and outgoing supplies, inventory balance, goods to be sent back,
and shortages
• Prepare and attach price labels to merchandise
• Handle issues concerning damaged goods, returned goods and incorrect shipments
• Performed physical counting of products and verified it with the information stored in the
computer
• Prepared reports on inventory balance, shortages, goods damaged and price list
• Prepare stock status reports and perform physical inventory counts and maintain count of all
merchandise and prepare reports for all shortages
International Clothier
2003-2007
Store Manager, Toronto, ON & Calgary, AB
• Organized and managed special event and promotion
• Responsible for monitoring number of employee
• Prepared and organized various report including sale as well bank report
• Responsible for recruiting and training new staff
• Motivating team member to meet budget and sale target
• Provided excellent customer service while maintain a friendly and knowledgeable environment
and pricing histories
• Designed and implemented sale and customer service training programs.
Petro Canada
2003-2004 (Part Time)
Gas Station Cashier
• Price and stock incoming inventory
• Greet customer in polite and friendly manner
• Maintained knowledge of cashier procedures
• Monitor check out station to ensure adequate cash availability
• Run fuel pumps and fill fuel tanks of vehicles with gasoline or diesel fuel to particular levels
• Charge purchases to customers’ debit or credit cards and give customers with receipts
• Sell ready food, groceries, and vehicle related items
• Wash windshields and check fluid levels and tire pressure
• Prepare day by day reports of fuel, oil, and other sales
• Order stock, and price and shelve incoming good
References available upon request
Contact this candidate