Customer Service Sales
Resume:
EXPERIENCE SUMMARIZED
Highly accomplished professional with over eighteen years of experience and advanced expertise in
prospecting, customer relationship management, sales cycle management, and sales-closing principles.
Results oriented with strong leadership skills. Proven success in identifying growth opportunities and
initiating strong business alliances. Solid record of accomplishment of increasing sales. Demonstrated
strengths in territory development, account management, market analysis and churn. Excellent team
spirit, with good ability to communicate. Good capacity for learning and adapting to change. Well
organized and autonomous. Bilingual: English and French.
PROFESSIONAL EXPERIENCE
Globalive Communications Inc. 2013-2014
Telecommunications Provider
Senior Account Representative
Prospecting new clients to offer telecom solutions
Forge relationships with existing clients and develop a sense of loyalty and trust.
Educating existing customers and new prospects on the advantages of Voice over IP.
Prospecting new partnerships.
Shaw Direct Inc. 2004-2013
National TV satellite service company
Retail Inside Sales Representative
Give support to two Territory Managers and the Retailers within the two Territories.
Acted as Territory Manager for Montreal, Eastern Quebec and the Atlantic region.
Cultivated key client relationships with existing retailers to solidify their loyalty towards our
company and our products.
strategically maintained relationships with lost accounts by utilizing a consultative approach to
meet client challenges and provide innovative solutions.
Collaborated with contractors that were only installers in developing strategies to sell our product
using word of mouth.
Addressed clients concerns and product issues to win back the customer.
Managed the Marketing Development Funds.
Negotiated with the media for the best pricing to market our product on behalf of the retailers
saving the company money.
Responsible for ensuring the retailers had ample stock and placed the orders for the Retailers.
Promote products and services of Shaw Direct.
Explained the promotions to the retailers via emails and phone calls.
Able to deliver product and training presentations to Retailers via the phone and/or email.
Respond to internal and external clients emails.
Support the dealers by answering their questions or guiding them to the appropriate department for
their answers.
Worked with the Retailers to bring up their monthly sales.
Process the Retailers’ publicity and hardware subsidy claims.
Devised strategies and helped the two Territory Managers to build new business.
Developed a training manual and delivered employee training to new hires in our department.
LÉA PI LE Telephone: 514-947-
5898
Played key role in team’s record-breaking sales totals.
Led team to rank No. 2 in profit margins across the organization.
Montreal Outbound Department
Nurtured relationships with existing customers.
Acquired new customers via inbound and outbound sales calls.
Responded promptly to customers’ needs.
Able to respond to requests promptly.
Strong customer service skills.
Excellent “closing” phone skills.
Superior communication and presentation skills.
Handled other assigned duties.
Client Relations Department
Save customers who want to unsubscribe by offering them the best possible service and equalize
the supply of competitors.
Responded to emails that were escalated to higher Management.
Track the accounts that have been disconnected in an attempt to renew the client.
Promote products and services of Shaw Direct.
Performed duties in the customer relations department retaining customer who wanted to cancel
their accounts.
Answered inbound calls in support of customer needs.
Conveyed step by step instructions to resolve application issues.
Informed the customers about the advantages of staying with our company and our products.
Issued audits on account information and processes.
Provided training to different departments on handling first call resolutions.
Technical Support Representative
provide technical support to the customer in resolving problems with their system.
Answer the questions of clients on their programming and their Billings while ensuring that their
services are updated.
Promote products and services of Shaw Direct.
Put in charge of motivating the Team with sales techniques to upsell client’s on every call.
MegaDome Montréal 2003-2004
Recreation Centre
Coordinator
Managed fifteen employees.
Teambuilding & Supervision.
Creation of weekly schedule
Staff Development and Training.
Policies and Procedures Manuals.
Report and Document Preparation.
Spreadsheet and Database Creation.
Payroll.
LÉA PI LE Telephone: 514-947-
5898
Meeting and event planning.
Inventory Management.
AT & T Canada, Montreal 2000-2002
National Telecom Company
Commercial representative
Solicit new corporate clients while nurturing and upselling a base of existing customers. Negotiate pricing
and the promotion of new products.
Five times received a plaque of honor from the President due to exceeding my quota and have been the
best representative of my sector.
Organized several social events (5-7, wine and cheese, etc.) to meet future customers and make a short
introductory presentation of company
Surpassed targets to qualify me for the President's Club
Electro Sonic Inc., Montreal, 1999-2000
Distributor of electronic components - industrial
Customer service
Maintain a base of corporate clients. Placed orders and followed-up on back ordered items.
Establishment of a system helping to significantly reduce the rate of error in the order process to save
the company money.
Maintained a level of knowledge on various electronic parts to better serve the customers.
Was assigned the major accounts such as Megatech, Air Canada & Bombardier.
ACC TELENTREPRISE, Montreal 1996-1999
International Long Distance Carrier
Responsible for corporate accounts
Maintain a base of corporate clients. Increase the monthly revenue of existing customers, renegotiate
pricing and promote new products. Diagnose complex situations relating to the long distance and Internet
services.
Trained new representatives while fulfilling my daily obligations.
Took care of National accounts such as Royal Lepage and London Life for our region.
Maintained close ties with Bell Canada as head of the Eastern region of the Canada for the PIC/Care
service.
ACC TELENTREPRISE, Montreal 1994-1996
International long distance carrier
Receptionist
Respond to more than 150 calls a day while ensuring a good transfer service to the customer. Assist
management in various weekly and monthly reports.
Created a reference manual for the position of Receptionist
TRAINING
Group Supervision and organization
Aspect Winset
Business line & Centrex
LÉA PI LE Telephone: 514-947-
5898
Customer Service is like a Marriage
Electronics (I, II & III)
ADSL/Internet
Planning for what matters most
Salesforce Management
Management and Human Resources (ongoing)
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