Office Management

Sarah Holt

***** ******* ****** ? Fort Worth, TX 76244 ? 817-***-**** ?

************@*****.***

Practice Manager

? Professional in Business office and Human Resources offering a 12-year

career distinguished by commended performance and proven results.

? Extensive background in business office affairs, including experience

in employee recruitment and retention, staff development, mediation,

conflict resolution, benefits and compensation, records management,

policies development and legal compliance.

? Demonstrated success in negotiating win-win compromises, developing

personnel manuals, corporate policies, job descriptions and management

reports.

SKILLS

? Office Operations ? Staff Recruitment & ? Orientation & On-

Retention

? Treatment Planning ? Marketing and Promotions Boarding

? Multi-Op ? Payroll ? HRIS Technologies

Scheduling

? Inventory Control ? Monthly Analytics ? Training &

Reporting Development

? A/R and A/P ? File Retrieval Systems ? Performance

Management

? Petty Cash

Reconciliation

PROFESSIONAL EXPERIENCE

KELLER FAMILY DENTAL -KELLER, TX April 2002 -

Present

Provided dental services to the DFW Metroplex and surrounding communities.

? Supervise hygiene team for the practice including maintaining monthly

patient recall, specialized scheduling, financing and treatment

planning.

? Co-wrote employee manual covering issues including disciplinary

procedures, code of conduct, FMLA policy and benefits information.

? Devised creative and cost-effective incentive and morale-boosting

programs (including special events and a tiered awards structure) that

increased employee satisfaction and productivity.

? Managed all aspects office logistics from scheduling, network

connectivity (e.g., specialist office, laboratory) billing, and

insurance, contracting with insurance companies, keeping and reporting

time sheets for payroll, and weekly, monthly and quarterly financial

reports.

? Supervised front office and medical staff of 10 employees. Conducted

employee staff meetings and performance evaluations in effort to

increase productivity

? Revised job descriptions across all levels and 50+ categories.

"Shadowed" and interviewed employees to construct an accurate picture of

the duties and skills required for each position.

? Developed and managed practice's in house billing and collections

department as well as worked closely with third party finance companies

to increase case acceptance resulting in increased revenue.

? Responsible for renewing and maintaining records for physician's

federal and state licensures. (e.g., DEA, controlled substance, state

dental license, malpractice insurance, long term/disability insurance)

? Manage front desk in areas of manual and computerized: scheduling,

billing, insurance and records management, accounts receivable, daily

and monthly reports, customer care, and marketing.

? Utilized budgeting skills and knowledge while organizing office

activities, ordering office supplies, maintaining inventory, and

preparing direct mailing and correspondence.

EDUCATION

TEXAS WOMAN'S UNIVERSITY -Denton, TX

Bachelor of Arts (BA) in Business/Human Resource Management

Activities: 3.00 GPA while working full time

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